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Hotel Best Western Plus Heritage Inn (Houston, USA)

Hotel Best Western Plus Heritage Inn (Houston, USA)

About Best Western Plus Heritage Inn

Best Western Plus Heritage Inn enjoys a convenient location just off Interstate-10. All rooms are no smoking and accessible rooms are available on request. Rooms feature air conditioning, hairdryer, tea and coffee making facilities, iron and ironing board, desk, microwave, fridge and large flatscreen satellite television. Free Wi-Fi is offered to guests along with free parking. The 24-hour reception has multilingual staff and the business centre offers fax, copy and print services. Guests can enjoy a workout in the well-equipped gym or take a dip in the outdoor pool. Laundry facilities are also available. There are many restaurants within easy walking distance such as Tostada Regia, Don Rey and Taqueria Tepatitlan. Best Western Plus Heritage Inn is just over ten minutes- drive away from downtown Houtston and just a little further to The Houston Zoo and The Houston Museum of Natural Science.

Top amenities

  • WiFi in lobby
  • Free WiFi
  • Pool(Unavailable)
  • Spa(Unavailable)
  • Parking(Unavailable)
  • Pets (Unavailable)
  • A/C
  • Restaurant(Unavailable)
  • Hotel bar(Unavailable)
  • Gym

Rating overview

8.0
trivago Rating Index based on 1016  reviews from:
  • Hotels.com(8.0/10)
  • LocationGood  (7.8 / 10)
  • RoomsGood  (7.9 / 10)
  • ServiceGood  (7.9 / 10)
  • CleanlinessVery good  (8.3 / 10)
  • Value for moneyVery good  (8.0 / 10)

Positive Reviews

positive:

Close to the interstate

For guests arriving by car it is very easy to find and situated just off the I-10. There are various eateries just a short walk away should you want to eat out.

positive:

Hotel facilities

There is a small gym on-site which has a range of cardio machines available to use. For those arriving by car there is a gated car park which is very secure.

positive:

Renovation project

The hotel has begun a large refurbishment project and guests that have stayed in the renovated rooms have said they are well-decorated and a huge improvement. Guests feel that this could be a fresh start for the property.


Negative Reviews

negative:

Rooms not ready

There have been reports of rooms not ready by the designated check-in time or worse still guests being checked in to rooms that have not been refreshed since the previous occupants checked out! Complaints include used towels still in the bathroom and food left in the fridge. The housekeeping team seem to lack any attention to detail with hairs being found in the room and the beds being made with sheets that are still wet.

negative:

Surly staff

The staff here make you feel like you are putting them out with any conversation you have with them. Disinterested and more attached to their mobile phone they are completely unwelcoming. The surly and sarcastic attitude often witnessed by guests makes you wonder if they have received any training on customer service.

negative:

Poor food service

The food served at the hotel is not of very good quality and guests try to avoid it where possible. The breakfast area does get busy though and at times it feels very congested.


All amenities

Property amenities
  1. Entrance hall/lobby
  2. Express check-in
  3. Gym
  4. Convenience store
  5. Non-smoking rooms
  6. Snack bar
  7. Deck chairs
  8. Towels at the pool
  9. WiFi in public areas
  10. Fax/Modem access
  11. Hypoallergenic rooms
  12. Free WiFi
For children
  1. Cot
Room amenities
  1. Shower
  2. Television
  3. Hairdryer
  4. Central heating
  5. Electric kettle
  6. Air conditioning
  7. Cosmetic mirror
  8. Radio
  9. Satellite TV
  10. Desk
  11. Telephone
  12. Safe
Theme / Type
  1. Eco-friendly hotel
Accessibility
  1. Accessible hotel
  2. Accessible bathroom
  3. In-room accessibility

Arrival / Departure

  1. Check in: 3:00
  2. Check out: 11:00

Contact

10521 East Freeway , 77029 , Houston , USA
Telephone: +1(713)6709100 | Fax: +1(713)6709088 | 

Frequently Asked Questions about Best Western Plus Heritage Inn

  • Is there a pool area at Best Western Plus Heritage Inn?

    No, Best Western Plus Heritage Inn doesn’t offer pool areas.

  • Are pets allowed at Best Western Plus Heritage Inn?

    No, Best Western Plus Heritage Inn doesn’t allow pets.

  • Is parking available at Best Western Plus Heritage Inn?

    No, Best Western Plus Heritage Inn doesn’t provide parking.

  • What time is check-in and check-out at Best Western Plus Heritage Inn?

    Check-in at Best Western Plus Heritage Inn is available from: . Check-out time is by .

  • Where is Best Western Plus Heritage Inn located?

    Best Western Plus Heritage Inn is located in 10521 East Freeway, 77029, Houston, USA.