Best Western Plus Hinton Inn & Suites

The hotel's modern design and spacious accommodations are consistently highlighted, making it a comfortable and appealing choice for a wide range of visitors. Its signature feature, often noted for its convenience, is the presence of an attached restaurant and readily available EV charging stations, enhancing the overall guest experience. Guests frequently praise the hotel's exceptional cleanliness, the consistently friendly and helpful staff, the excellent and varied breakfast, and the overall good value provided. This hotel is particularly well-suited for families due to its large rooms and popular pool, and for travelers visiting Jasper who seek a comfortable and accessible base. Business travelers also find it a good fit, appreciating the secure parking and amenities conducive to work trips. To maximize your stay, consider confirming the availability of the pool and hot tub upon booking, as these amenities are highly valued by guests, and be aware that while the hotel is conveniently located near the highway, a short drive is typically needed to reach local shops and restaurants.

Facilities & Amenities
The pool and hot tub are popular, especially with families, and are generally found to be clean and heated, though some guests have experienced closures due to maintenance or noted the water was cold. The fitness center is available, though some found it small or lacking sanitizing wipes. The hotel offers good Wi-Fi throughout. A notable amenity is the lobby coffee machine, which provides various hot beverages. For guests with electric vehicles, EV charging stations are a convenient addition. While many rooms are spacious, some guests found the kitchenettes to be poorly stocked with essential cooking and dining items, requiring requests for basic utensils and dishes. The laundry machines were noted by some as being old or not fully functional.

Cleanliness & Room Comfort
The hotel is widely praised for its overall cleanliness, with many guests describing rooms as spotless and modern. Rooms are consistently noted for being spacious and offering a comfortable bed, ensuring a restful stay. However, feedback on pillows is mixed, with some finding them very comfortable while others described them as uncomfortable or too firm. While many reviews highlight excellent housekeeping, some guests reported issues with initial room cleanliness, such as unvacuumed floors, leftover garbage, or uncleaned items. Noise levels received mixed comments; some guests found the hotel quiet, while others experienced disturbances from noisy neighbors, thumping from upstairs, or the elevator. Some guests also noted issues with air conditioning being noisy or rooms being cold, and a few mentioned problems with hot water circulation or a sewer smell from the bathroom.

Dining & Food Quality
The complimentary breakfast is a significant highlight for most guests, offering a wide variety of hot and cold options, including waffles, eggs, and meats. Many guests found the breakfast to be delicious and plentiful, providing a great start to the day. However, some guests noted that the food quality could be inconsistent, with items occasionally being cold or featuring powdered eggs. The breakfast area can become very crowded, leading to long lines and challenges in finding seating, especially during peak times, and staff sometimes struggled to keep items refilled. Some guests expressed disappointment with the use of disposable plates and cutlery. The attached restaurant, Ricky's, receives consistent praise for its good food and accommodating service, offering a convenient dining option for lunch and dinner.

Location & Accessibility
The hotel's location is generally considered good, being conveniently situated just off the highway and easy to find. It serves as a popular and accessible base for travelers exploring Jasper National Park, typically an hour's drive away, with many appreciating it as a more affordable alternative to staying directly in Jasper. The hotel offers ample and secure parking, including EV charging stations, which is a significant benefit for many guests. While the hotel is not within walking distance of many shops or restaurants, being located on the east end of town, guests found it a short drive to local amenities.

Staff & Service
The staff at the hotel are frequently commended for their friendliness, helpfulness, and professionalism, contributing significantly to a positive guest experience. Many guests highlighted the quick check-in process and the staff's willingness to accommodate requests. However, feedback on front desk service is mixed, with some guests reporting instances of unfriendliness, lack of information, or difficulty in resolving issues such as booking discrepancies or early check-in requests. Housekeeping staff are generally praised for their attentiveness, though some reviews mentioned oversights in room cleaning. Overall, the majority of guests found the service to be excellent and a key reason for their satisfaction.

Additional Information
The hotel is widely recognized for offering good value given the quality of its accommodations and comprehensive amenities, often making it a preferred choice for many travelers. Guests frequently appreciate the rewards program benefits, which enhance the stay for loyal visitors. A unique and charming feature mentioned by some guests is the presence of a friendly hotel cat that occasionally roams the main floor, adding a distinctive and welcoming touch to the atmosphere. The hotel also provides convenient EV charging facilities, a modern amenity that is highly valued by guests with electric vehicles. Furthermore, the hotel's commitment to providing a quiet environment is often noted, contributing to a peaceful and relaxing stay for most visitors.