Best Western Plus Hostellerie Du Vallon

This hotel offers a tranquil urban retreat, distinguished by its comprehensive wellness facilities and a location that provides both peace and easy access to the town center. It is an ideal choice for couples seeking a relaxing getaway, families looking for engaging activities, and sightseers eager to explore the area on foot. Guests frequently commend the hotel's cleanliness, the quality of its breakfast, and the generally attentive service. For those traveling with pets, the hotel's accommodating policy is a significant advantage. To make the most of your stay, consider utilizing the hotel's various recreational amenities and take advantage of its proximity to local attractions, which allows for convenient exploration without needing a car.

Facilities & Amenities
The hotel provides a range of facilities designed for relaxation and entertainment, including an indoor swimming pool, a jacuzzi, a sauna, and a hammam. While most guests appreciate these amenities, some note that the pool water can be cool, and the spa area can become crowded, especially the jacuzzi, which has limited capacity. Additionally, a fitness center and a dedicated games room with billiards, ping-pong, and foosball are available, offering diverse options for leisure. Guests also benefit from free Wi-Fi throughout the property. However, some rooms lack a mini-bar or refrigerator, which a few guests found inconvenient, though some report that a mini-bar can be requested.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is varied but generally positive. Many rooms are described as spacious and clean, with some featuring pleasant balconies or garden terraces. The bedding consistently receives high praise for its comfort, ensuring a restful night's sleep. However, some guests find the room decor to be dated or basic, and several mention issues with the bathrooms, such as being small, dated, having mold in the joints, or showers located under sloped ceilings, making them inconvenient for taller individuals. A recurring concern is the lack of air conditioning in rooms, which can be problematic during warmer periods, and some report noise from adjacent rooms or the hallway.

Dining & Food Quality
The hotel's breakfast consistently receives high praise from guests, often highlighted as a standout feature. Most guests commend the variety and quality of the offerings, which include fresh, local products and options for both sweet and savory preferences, such as fresh orange juice. While many find the breakfast to be excellent and worth the cost, some consider it to be on the expensive side for the provided selection. The breakfast area itself is generally well-regarded, though a few guests note it can feel crowded at peak times. It is important to note that the hotel does not feature a full-service restaurant for other meals, nor does it offer in-room dining beyond desserts.

Location & Accessibility
The hotel boasts an excellent and central location, making it highly convenient for guests to explore the area. It is situated in a quiet neighborhood yet remains within easy walking distance of the town center, the port, and various restaurants and shops. The train station is also very close by, providing convenient access for arrivals and departures. Guests appreciate the ability to walk to both Trouville and Deauville, making it an ideal base for sightseeing. While the hotel offers parking on-site, it is a paid service and can be expensive, with some guests reporting that spaces can be limited or full, especially during busy periods.

Staff & Service
The staff at this hotel generally receives high praise for their friendliness, helpfulness, and professionalism. Many guests highlight the welcoming atmosphere and the staff's willingness to assist with requests, from providing local recommendations to addressing concerns. The check-in process is typically described as smooth and efficient. While the majority of interactions are positive, a few guests have reported isolated instances of a less warm initial welcome or specific issues with night staff. Overall, the team is commended for their attentiveness and dedication to ensuring a pleasant stay, contributing significantly to the positive guest experience.

Additional Information
The hotel maintains a pet-friendly policy, which is greatly appreciated by guests traveling with their animals, though finding suitable outdoor areas nearby can sometimes be a challenge. While the hotel is generally well-regarded, some guests question its 4-star rating, citing aspects such as dated decor or the absence of certain amenities like air conditioning or in-room mini-fridges, which they might expect from a hotel of this category. The hotel also offers massages and other wellness treatments by appointment, providing an additional opportunity for relaxation. Guests should be aware that the on-site parking is a paid service, which some find to be an unexpected cost.