Best Western Plus Kelly Inn

This hotel offers a memorable stay, particularly for its convenient access to the convention center and its scenic location along the Mississippi River, providing picturesque views. It caters well to a diverse range of guests, including business travelers attending conferences, families seeking a comfortable base with recreational options, and pet owners who appreciate its welcoming policies. Many guests consistently highlight the friendly and helpful staff as a significant positive aspect of their experience. While the hotel is recognized for its overall cleanliness, some areas show signs of being an older property. To enhance your visit, consider requesting a room away from the pool area if you are sensitive to noise, and be aware that while parking is generally convenient, it can sometimes be a bit confusing to navigate upon arrival.

Facilities & Amenities
The hotel features a large pool area, often described as a fun space for families, though some guests note the water can be quite cold, and the kiddie pool may be slippery. The hot tub is a popular amenity, but several reviews indicate it is frequently out of order or not adequately heated. A fitness center is available, though some guests find it to be dated. Wi-Fi connectivity is generally reliable, supporting both leisure and business needs. The hotel's layout, with its multiple elevators and long corridors, can be confusing for first-time visitors, resembling a maze to some. For convenience, vending machines and ice machines are present, and a coin laundry facility is available for guest use.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, with many appreciating the comfortable beds and good shower pressure. However, feedback on room condition is mixed; while some rooms are updated, others are described as dated, small, or in need of renovation, with issues like mold, water damage, or visible wear and tear. Noise levels are a recurring concern, particularly for rooms facing the pool area or located near busy hallways, with sounds from children and other guests impacting sleep. Some guests also report loud AC units or heaters. Bathrooms are frequently noted as being small, and some toilets are unusually low. Despite these points, the presence of in-room amenities like a microwave, refrigerator, and coffee maker is often appreciated.

Dining & Food Quality
The hotel does not offer a complimentary breakfast, which is a common point of disappointment for many guests. Instead, an attached restaurant, Green Mill, provides dining options for a fee. This restaurant is frequently praised for its convenience and generally good food quality, especially for dinner, and offers a pleasant dining atmosphere. However, some guests have reported less satisfactory experiences with the breakfast service or the quality of the breakfast offerings at the attached restaurant. While the convenience of having an on-site dining establishment is a significant advantage, guests should be prepared for the additional cost of breakfast.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for guests visiting the convention center, which is directly attached. Its proximity to the Mississippi River offers scenic views and access to walking trails. Guests appreciate being within easy walking distance of downtown attractions, including various restaurants and bars. The hotel is also conveniently located near the local hospital and university campus. Parking is available and generally free, though some guests find the layout to be tricky or confusing, with multiple areas and entrances. While the hotel is generally accessible, some guests note that the large and sprawling layout can involve long walks to rooms or require navigating multiple elevators.

Staff & Service
The staff consistently receives high praise for being exceptionally friendly, helpful, and accommodating. Many guests highlight their positive interactions with the front desk team, describing them as professional and attentive. The check-in process is generally reported as smooth and efficient, contributing to a positive first impression. Guests appreciate the attentive service provided by various team members, including those assisting with specific requests or resolving issues. The hotel is also highly regarded for its pet-friendly service, with many guests commending the welcoming attitude towards animals and the absence of pet fees, making it a preferred choice for those traveling with companions.

Additional Information
The hotel maintains a very welcoming pet-friendly policy, notably without charging additional fees for pets, which is a significant advantage for many travelers. Guests have noted the availability of various room types, including jacuzzi suites and family suites, though some multi-level suites may present challenges with stairs or limited bathroom access on lower levels. It is important for guests to be aware of the hotel's deposit holds upon check-in, which are released after departure. Some guests have expressed concerns regarding security concerns in the parking areas, advising caution. Additionally, the hotel typically does not offer daily room cleaning for multi-day stays unless specifically requested, and some rooms may lack modern conveniences such as USB charging ports.