Best Western Plus Landmark Inn

This hotel is a popular choice for its central downtown location and convenient access to local attractions, making it ideal for concert-goers, skiers, families, and sightseers exploring the area. Guests frequently highlight the generally friendly and helpful staff as a major positive, contributing to a welcoming atmosphere. While the complimentary breakfast is a significant draw, feedback on its quality and variety is mixed. The hotel's indoor pool is another notable feature, though its condition receives varied comments. To ensure a pleasant stay, guests might consider requesting a room with a river view and managing expectations regarding potential noise from hallways or the surrounding area.

Facilities & Amenities
The hotel offers a range of facilities for guest convenience. The indoor pool is a popular amenity, with many guests enjoying its cleanliness and warmth, though some have noted it can be cold or occasionally closed for maintenance. A fitness center is available, generally described as well-equipped, providing options for guests to stay active. The hotel provides free Wi-Fi, which is generally reliable, though some guests have reported issues with TV reception. A 24/7 coffee machine in the lobby is highly appreciated for its constant availability. While some rooms lack a microwave, one is typically available in a common area. Guests have noted issues with ice machines being out of order or inconveniently located, and the elevators are frequently described as slow or prone to temporary outages.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is varied. Many guests find their rooms to be spacious and generally clean, with comfortable beds and adequate furnishings. However, a notable number of reviews mention concerns about cleanliness, including dirty bathrooms, unvacuumed floors, and musty or stale smoke odors. Some guests have reported issues with broken window shades, non-functional lights or outlets, and TVs with poor reception or limited channels. The bathrooms are often described as small, and some guests have encountered issues with leaking sinks, dirty tubs, or a lack of shelves for toiletries. Noise levels from hallways, neighboring rooms, and outside traffic are a frequent complaint, indicating poor soundproofing.

Dining & Food Quality
The hotel's complimentary breakfast is a significant feature, though guest experiences vary widely. Many guests praise the breakfast for being hot, fresh, and offering a good start to the day, often highlighting the waffle maker and fruit options. However, a substantial number of reviews describe the breakfast as mediocre, with limited variety, cold items like eggs and potatoes, or watery coffee and juice. Some guests have noted that popular items, such as yogurt or waffle mix, can run out quickly, especially during busy periods. The breakfast area itself is generally considered clean but can become crowded due to its size, leading to long lines for popular items like coffee.

Location & Accessibility
The hotel boasts an excellent central location in downtown Laconia, which is consistently praised by guests. It offers easy walking access to various shops, restaurants, and the scenic canal/river walk. Its proximity to major event venues like the Bank of NH Pavilion and the Colonial Theatre makes it a convenient choice for concert-goers. The hotel is also well-situated for those visiting Gunstock Mountain for skiing or other outdoor activities. Parking is available on-site and is often described as convenient and free, though some guests have reported difficulties finding spots during peak events or have been charged for parking. The surrounding area is generally considered safe, despite some isolated comments about loitering.

Staff & Service
The staff at this hotel consistently receives high praise for their friendliness, politeness, and professionalism. Many guests highlight their helpfulness and willingness to go "above and beyond" to ensure a comfortable stay, from assisting with luggage to quickly addressing in-room issues. The check-in process is often described as quick and efficient, though some guests have reported longer wait times or initial issues with room keys. While housekeeping is generally appreciated for daily service, some reviews mention instances of rooms not being cleaned or amenities not being replenished. The staff's adherence to a strict no-visitor policy is noted by guests, with some appreciating it for security reasons.

Additional Information
Guests should be aware that the hotel implements a no-visitor policy for rooms, which some travelers appreciate for enhanced security, while others find it restrictive. Frequent issues with room keys needing reactivation or replacement are a recurring theme in guest feedback. Many reviews suggest that the property, particularly the pool area and some bathroom fixtures, could benefit from updating to improve the overall guest experience. Complaints about a pervasive stale cigarette smoke smell in hallways and some rooms are also common. Additionally, the lack of an in-room microwave is a frequent point of feedback from guests.