Best Western Plus Midwest Inn

This hotel is particularly notable for its kid-friendly pool area, making it an excellent choice for families traveling with young children. Its convenient location offers easy access to major highways and nearby attractions, appealing to both leisure travelers and those on a quick stopover. Guests frequently highlight the complimentary breakfast as a significant perk, providing a good start to the day. While the hotel shows signs of age and ongoing renovations, many rooms are found to be clean and comfortable. To ensure a smooth stay, it is advisable to confirm room conditions upon arrival and be prepared for potential noise from the pool area or elevators, especially during peak times.

Facilities & Amenities
The hotel's pool is a major draw, especially for families with young children, featuring slides and a shallow depth that ensures a safe and enjoyable experience. However, some guests noted that the pool area could benefit from better maintenance, citing peeling paint, rust, slippery floors, and a strong chlorine smell that can cause eye irritation. The hot tub received mixed reviews, occasionally being either too cold or excessively hot. The fitness center is available, though some found it small. Elevators are a recurring concern, with one often being out of service, leading to long waits and inconvenience, and some guests describing them as old or dirty. A 24/7 coffee/hot cocoa machine in the lobby is a popular amenity, and Wi-Fi is available, though connectivity can be inconsistent.

Cleanliness & Room Comfort
Room cleanliness receives varied feedback; many guests found their accommodations clean and spacious, while others reported issues such as stained bedding, dirty surfaces, or a musty smell. The beds are a point of contention; some found them very comfortable and praised the mattresses, ensuring a restful night's sleep, while others described them as old, lumpy, or sinking, leading to discomfort. Noise levels are a significant concern for some, with complaints about loud elevators, street noise from rooms facing the main road, and hallway noise. Bathrooms sometimes had issues like peeling paint, lack of ventilation fans, low shower pressure, or slow drains. In-room amenities such as microwaves and refrigerators are appreciated, though some reported functionality issues.

Dining & Food Quality
The complimentary breakfast is generally well-regarded, with many guests praising its variety and quality. Options typically include eggs, sausage or bacon, biscuits and gravy, waffles, yogurt, and cereal. Most found the hot food options to be good, though some noted items were barely warm or undercooked. The coffee received mixed reviews, with some finding it good and others subpar, though a 24/7 specialty coffee/hot cocoa machine in the lobby is a popular alternative. The breakfast area can become very crowded, leading to limited seating and occasional issues with items running out or the floor being sticky. Some guests noted a lack of diverse restaurant options within easy walking distance, making the hotel's breakfast a convenient choice.

Location & Accessibility
The hotel's location is frequently cited as convenient, offering easy access to the highway and proximity to various stores like Target and Walmart, as well as gas stations and coffee shops. It is considered a good base for visiting local attractions such as the zoo. However, some guests expressed concerns about the immediate surrounding area, describing it as sketchy or run-down, with abandoned buildings nearby. Parking is generally ample and free, accommodating various vehicle types including semi-trucks, which is a significant convenience for many travelers. Despite some concerns about the neighborhood, the hotel itself is often perceived as safe and secure, providing a practical stop for travelers.

Staff & Service
Feedback on staff is notably mixed. Many guests reported encountering friendly and helpful staff who were accommodating and responsive, particularly at the front desk and in the breakfast area. Some praised the quick check-in process and the staff's willingness to address concerns like room issues or providing extra items. However, a significant number of reviews describe staff as rude, unprofessional, or unattentive, particularly during check-in, with instances of staff being on personal calls or showing agitation. Housekeeping service is inconsistent; some guests noted rooms were not cleaned daily unless specifically requested, and some reported issues with towels not being replaced. Overall, the quality of service appears to vary greatly among individual staff members.

Additional Information
The hotel has a pet-friendly policy, though some guests found the per-pet fee to be higher than expected or not clearly advertised upfront. A deposit charge is typically required upon check-in, which some guests found surprising or experienced delays in receiving back. The hotel appears to be undergoing renovations or updates in various areas, which can lead to some disruption or visible signs of ongoing work. Guests appreciate the safety features, such as the requirement to use a key card to access elevators to upper floors and the presence of carbon monoxide detectors. However, some rooms lack USB charging ports, which can be inconvenient for modern travelers. The hotel also provides umbrellas in rooms, a thoughtful touch for guests.