Best Western Plus Mountain View Auburn Inn

This hotel is widely praised for its exceptional staff and outstanding complimentary breakfast, making it a memorable stay for many guests. Its welcoming atmosphere and range of amenities cater well to families seeking a fun and comfortable experience, particularly with the popular pool facilities, and to business travelers who appreciate the attentive service and convenient offerings. Guests consistently highlight the dedication of the team, who often go above and beyond to ensure a pleasant visit. To enhance your stay, consider taking advantage of the highly-rated breakfast and the unique evening happy hour, and if sensitive to noise, inquire about a room away from the nearby train tracks.

Facilities & Amenities
The hotel offers a range of appreciated facilities, including a popular indoor pool and hot tub, both accessible 24 hours for adults, providing a great option for relaxation and recreation. A well-equipped fitness center is also available around the clock, noted as being better than average for a hotel. Guests benefit from free Wi-Fi throughout the property, though some have reported slow speeds. Rooms are generally spacious and include convenient amenities such as a refrigerator and microwave. While the hotel provides ice machines, some guests have found them to be frequently out of order or empty. The presence of only one elevator can lead to delays during busy periods, and some guests have described it as feeling unstable.

Cleanliness & Room Comfort
Many guests find the rooms to be clean, well-kept, and spacious, contributing to a comfortable stay. The beds are frequently described as very comfortable, ensuring a restful night's sleep. However, feedback on cleanliness and room condition is mixed. Some guests have reported significant issues, including the presence of bedbugs, mold in bathrooms, dirty linens, and various stains on furniture. Other concerns include faint beeping noises, non-functioning televisions or remotes, and worn-out electrical outlets. While many rooms are quiet, some guests have experienced noise from adjacent rooms, hallways, or the nearby train tracks, which can impact sleep quality.

Dining & Food Quality
The hotel's complimentary breakfast consistently receives high praise, often described as one of the best among similar hotels. Guests appreciate the breakfast variety, which includes hot options like scrambled eggs, sausage links, potatoes, and biscuits and gravy. A self-serve waffle machine and a sophisticated specialty coffee maker are popular features. A standout offering is the fresh, made-to-order breakfast burritos, often highlighted for their quality. While most feedback is positive, some guests have noted that popular items can run out quickly during peak times, and the coffee machine has occasionally been out of order. Additionally, a unique happy hour is offered on select evenings, providing complimentary snacks and drinks.

Location & Accessibility
The hotel's location is generally considered convenient due to its proximity to the freeway, offering easy access for travelers. It is situated near local attractions such as an outlet mall and a Walmart, making shopping and dining options readily accessible by car. However, the hotel is located in an industrial area, which means there are no restaurants or amenities within easy walking distance, and the surroundings are not considered family-friendly by some. A significant point of feedback is the nearby train tracks, with guests reporting loud noises from passing trains, including "grinding metal" and "booms" from coupling cars, particularly at night. Parking is available, though semi-trucks sometimes occupy a large portion of the space.

Staff & Service
The staff at this hotel consistently receive overwhelmingly positive reviews, being frequently described as friendly, helpful, and accommodating. Guests often highlight their willingness to go above and beyond to assist with various needs, from resolving booking issues to providing extra towels for large groups of children. The check-in process is generally smooth, with staff making guests feel welcome upon arrival. Housekeeping and other service staff are also commended for their attentiveness and efficiency. Many reviews specifically mention individual staff members for their exceptional customer service, contributing significantly to a positive guest experience.

Additional Information
The hotel is pet-friendly, offering a large grassy area for dogs, which is appreciated by guests traveling with their companions. Guests should be aware that the property has been undergoing renovations, though most reviews indicate that this work does not significantly disrupt the guest experience. A notable and highly appreciated feature is the evening happy hour, offered on certain days, which includes complimentary snacks and beverages, fostering a social atmosphere. The hotel also employs a security guard in the parking lot, contributing to a sense of safety for guests and their vehicles. Some guests have reported issues with holds on their bank accounts after checkout, which can be an inconvenience.