Best Western Plus North Miami/Bal Harbour

The hotel is highly regarded for its prime location, offering immediate access to a Whole Foods market and a variety of restaurants and shops, making it exceptionally convenient for guests. Many visitors highlight the friendly and professional staff as a significant asset, contributing to a welcoming atmosphere. The hotel also features a large pool and generally spacious rooms, which are frequently praised for their comfort and cleanliness. This makes the hotel an excellent choice for families seeking convenience and amenities, sightseers looking to explore the area with ease, and business travelers who appreciate accessibility to local facilities. To enhance your stay, guests often recommend requesting a room away from the main street to minimize traffic noise, and it's advisable to check on the air conditioning performance upon arrival, as some reviews mention inconsistencies.

Facilities & Amenities
The hotel offers a range of facilities and amenities that generally enhance the guest experience. The large pool is a notable feature, frequently described as beautiful, warm, and regularly cleaned, providing a pleasant space for relaxation and recreation for both adults and children. Guests also appreciate the convenience of a fitness center, though some suggest it could benefit from better maintenance, such as providing cleaning wipes for equipment. Free Wi-Fi is available throughout the property, allowing guests to stay connected, although some report occasional issues with connectivity or password changes. The free parking is a significant advantage, with ample, gated spaces available, often overseen by a security presence. Additionally, a 24-hour coffee and tea station in the lobby, complete with hot chocolate and flavored cream, is a popular perk, and a laundry room is available for guest use.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is somewhat mixed, though many find the rooms to be clean and well-maintained. Most guests praise the comfortable beds and the overall spaciousness of the rooms, often equipped with useful amenities like a refrigerator, microwave, and hairdryer. However, a recurring concern is the performance of the air conditioning, with many reporting issues such as it blowing directly on the bed, emitting a musty or mildew smell, not cooling effectively, or leaking. Some rooms are described as humid or damp, contributing to unpleasant odors. Noise levels from the street, including traffic and sirens, are frequently mentioned due to a lack of soundproofing, and some guests report noise from elevators or hallways. While many bathrooms are clean, some reviews note issues like mold, dirty toilets, or a lack of hot water. A few guests also reported encountering pests such as cockroaches or ants.

Dining & Food Quality
The hotel features an attached restaurant that receives mixed but generally positive feedback for its convenience and food quality. Many guests find the restaurant to be a great asset, offering good food and service, with some highlighting it as a convenient option for meals, including excellent steaks. However, some guests have expressed disappointment with the restaurant's service or the quality of certain dishes, describing them as "eh" or "stale." Regarding breakfast, it is not included with the stay and is often described as expensive, leading many guests to seek dining options elsewhere. While a full complimentary breakfast is not provided, the hotel does offer a free coffee and tea station in the lobby, which is appreciated by guests for quick morning beverages.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest attributes, making it highly convenient for various activities. It offers easy access to a wide array of restaurants, shops, and a Whole Foods market, many of which are within walking distance. Guests appreciate its proximity to key attractions and areas, including Florida International University, Marlins Stadium, and the Biscayne Bay area. The hotel is also well-situated for reaching the North Miami beaches, typically within a ten-minute drive. While the area is generally considered safe and walkable by many, some guests note that a car is beneficial for exploring further afield. The availability of free parking on-site is a significant convenience, especially in a busy urban setting.

Staff & Service
The staff and service at the hotel receive overwhelmingly positive reviews, with guests frequently commending their friendliness, helpfulness, and professionalism. Many visitors describe the team as accommodating and attentive, going out of their way to ensure a comfortable stay. The check-in and check-out processes are consistently noted as quick, seamless, and efficient. While the overall service is highly praised, feedback on housekeeping is mixed; some guests commend the cleanliness and responsiveness, while others report issues with rooms not being cleaned as requested or items not being found. Despite these occasional inconsistencies, the staff's willingness to address concerns and their generally welcoming demeanor contribute significantly to a positive guest experience.

Additional Information
Guests should be aware that the hotel is described as older and dated by many, with some areas potentially needing renovation to update the decor and fixtures. Despite this, many find the rooms to be clean and functional. A notable issue for some guests is the presence of unpleasant odors, including the smell of marijuana or cigarettes in hallways and on balconies, despite the hotel being non-smoking. There are also reports of issues with deposits, where guests have experienced delays or difficulties in receiving their refunds. Furthermore, the in-room televisions are often described as basic, lacking modern features like smart TV capabilities or having poor reception. Guests staying on the north side of the building may experience construction noise from an adjacent project during daytime hours.