Best Western Plus Ocean City

The hotel offers a highly praised experience, particularly noted for its spacious rooms and the consistently friendly staff who create a welcoming atmosphere. Guests frequently highlight the hotel's overall cleanliness and the comfort of its accommodations, including very comfortable beds, ensuring a restful stay. This makes it a popular choice for various types of travelers. It is an excellent fit for families seeking ample space and convenient amenities, couples looking for a comfortable and peaceful retreat, and sightseers or business travelers due to its accessible location near key attractions and transport. The hotel's commitment to guest satisfaction is evident in its attentive service and well-maintained facilities. To enhance your stay, guests recommend taking advantage of the highly-rated on-site cafe for meals and utilizing the convenient public transportation options located nearby to explore the area without parking concerns.

Facilities & Amenities
Guests appreciate the range of facilities available, contributing to a comfortable and convenient stay. The hotel features both an indoor pool and a refreshing outdoor pool, often described as clean and well-maintained, providing excellent options for relaxation or family fun. A hot tub is also available for unwinding. For those looking to stay active, a well-equipped fitness center is on-site. The convenience of a 24/7 coffee and tea station in the lobby is frequently praised, offering a variety of hot beverages. Many rooms include a balcony, providing guests with an outdoor space to enjoy views. An EV charger is a notable modern amenity, catering to electric vehicle owners. While Wi-Fi is available, some guests have reported issues with its speed and reliability.

Cleanliness & Room Comfort
The hotel generally receives high marks for its cleanliness and room comfort. Most guests describe the rooms as spacious and immaculate, with many appreciating the inclusion of balconies for added enjoyment. The beds are consistently praised for being very comfortable, ensuring a good night's sleep. In-room amenities such as coffee makers and kitchenettes with dishwashers and basic pots and pans are valued for convenience. The bathrooms are often noted for their roominess and good water pressure. However, feedback on noise levels is mixed; while some guests found their rooms quiet, others reported significant disturbances from traffic noise and slamming doors in the hallways. A few guests also noted issues with sticky carpets, humidity, dampness, or occasional odors, and isolated reports of mold or bugs, though these appear to be less common.

Dining & Food Quality
The hotel's attached restaurant, the Sea Bay Cafe, is a significant highlight for many guests, consistently receiving high praise for its food quality and convenience. The breakfast menu is particularly popular, described as delicious, excellent, and offering great value, with the added benefit of being served until late morning or early afternoon, allowing guests to sleep in. Beyond breakfast, the cafe also offers appealing lunch and dinner menus. Guests appreciate the option of dining on-site, especially after a long day. In addition to the cafe, the hotel provides a 24/7 coffee bar in the lobby with a variety of hot beverages, including cappuccino and mocha lattes, and individual coffee makers are available in the rooms, ensuring guests have access to hot drinks at their convenience.

Location & Accessibility
The hotel boasts a highly advantageous central location, making it incredibly convenient for exploring the area. It is situated just one block or a short walk from the beach, allowing for easy access to the ocean. While not directly on the boardwalk, it is a short drive or a manageable walk away, providing a balance of proximity and a slightly quieter atmosphere. Guests appreciate being within walking distance of numerous restaurants and shops, offering diverse dining and retail options. For broader exploration, a bus stop is conveniently located directly outside the hotel, providing easy access to other parts of the city. The hotel also offers ample parking on-site, which is generally described as easy to use, and some guests noted the availability of free street parking nearby. However, some guests with handicap accessible vehicles found the designated parking spaces to be too small.

Staff & Service
The staff and service at the hotel consistently receive glowing reviews, standing out as one of the property's strongest assets. Guests frequently describe the team as exceptionally friendly, helpful, and attentive, creating a warm and welcoming environment from arrival to departure. The check-in process is often noted as quick and efficient, with staff readily accommodating requests for early check-in or late check-out when possible. Housekeeping is praised for its thoroughness, ensuring rooms are clean and well-maintained daily, with extra towels provided upon request. Guests appreciate the staff's willingness to go above and beyond, such as assisting with local recommendations or promptly resolving any issues that arise, contributing significantly to a positive and stress-free stay.

Additional Information
Guests should be aware of a few additional points to ensure a smooth stay. While many rooms are quiet, some guests experienced notable noise levels from both traffic outside and slamming doors within the hotel, which occasionally impacted sleep quality. Regarding connectivity, the Wi-Fi is available but some users reported it to be slow or to have dead spots in certain areas of the hotel. For guests requiring accessibility features, the hotel offers rooms with roll-in showers and mounted benches, which are appreciated, though some found the designated handicap parking spaces to be inadequately sized for vans with ramps. A particularly positive highlight is the hotel's lost and found service, with staff demonstrating remarkable honesty and efficiency in returning forgotten items to guests, even contacting them shortly after check-out.