Best Western Plus Ontario Airport & Convention Center

The hotel is a highly favored choice for its exceptional proximity to the Ontario Airport and its convenient shuttle service, making it an ideal option for travelers with early flights and those utilizing the park-and-fly program. Many guests, including business travelers attending events at the nearby convention center, appreciate the overall value, cleanliness, and attentive service. While the exterior might initially suggest a basic motel, guests consistently find the interior to be clean, well-maintained, and often recently renovated, exceeding initial expectations. For families and solo female travelers, the hotel offers a practical and generally safe environment. To ensure a comfortable stay, it is advisable to request a room away from high-traffic areas due to potential noise, and to thoroughly inspect the room upon arrival, particularly if accessibility is a concern.

Facilities & Amenities
The hotel offers a range of facilities and amenities that enhance the guest experience. The pool and hot tub are popular features, though some guests have noted occasional issues with cleanliness, while others found them well-maintained and enjoyable. A fitness center is available for guests wishing to maintain their workout routines. Most guests find the Wi-Fi reliable and fast, suitable for various online activities including gaming and video calls, though a few reported connectivity issues. For convenience, EV chargers are provided, and rooms are typically equipped with a microwave and refrigerator. The presence of a laundry room is also appreciated by those on longer stays. It is important to note that the hotel does not have an elevator, which can be a consideration for guests with mobility challenges or heavy luggage, as second-floor rooms are only accessible via stairs.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is generally positive, with many describing rooms as super clean, spotless, and well-maintained, often noting recent renovations. The beds are frequently praised for being comfortable, ensuring a restful night's sleep, though some guests found them to be too firm. Rooms are typically equipped with essential amenities such as a microwave, refrigerator, and coffee maker, along with toiletries provided in dispensers. However, a significant number of reviews highlight noise levels as a considerable issue, stemming from airplanes, neighboring rooms due to thin walls, and HVAC units that can be loud or emit unpleasant odors. Some guests also reported initial issues with room odors, including mustiness or smoke, and isolated instances of inadequate cleaning, such as dirty floors or bathrooms.

Dining & Food Quality
The hotel's dining options, particularly the complimentary breakfast, receive widespread positive feedback. Most guests appreciate the breakfast variety, which typically includes hot and cold choices such as eggs, waffles, sausage, bacon, biscuits and gravy, cereal, fruit, yogurt, and coffee. The food quality is generally considered good and satisfying, providing a convenient start to the day. While some guests found the served breakfast format a bit unusual, many appreciated the efficiency and the attentive kitchen staff. Beyond the hotel's offerings, guests frequently mention the convenience of a highly-rated Mexican restaurant located in the parking lot and a nearby Starbucks, providing additional options for meals and beverages within easy walking distance.

Location & Accessibility
The hotel's location is a major highlight, primarily due to its exceptional proximity to the Ontario International Airport, making it an ideal choice for travelers. It also offers convenient access to the convention center, with a dedicated shuttle service frequently mentioned as a significant benefit for attendees. Guests appreciate being within walking distance of various restaurants, convenience stores, and a Target, providing ample options for dining and necessities. The hotel's easy access to the freeway further enhances its appeal for those traveling by car. The shuttle service to and from the airport is highly praised for its efficiency and reliability, operating frequently and even offering room-side luggage pick-up upon request. Parking is readily available and often free, with a large lot that accommodates guests, though some have noted concerns about security in the parking area.

Staff & Service
The staff and service at the hotel consistently receive high praise from guests, with many describing the team as friendly, helpful, attentive, and accommodating. The check-in and check-out processes are generally reported as quick and easy. Guests frequently commend the shuttle drivers for their professionalism, efficiency, and pleasant demeanor, often going above and beyond to assist with luggage and provide timely transportation. While the majority of interactions are positive, some guests have reported isolated instances of unprofessionalism or perceived rudeness from a few specific individuals at the front desk, which impacted their overall experience. However, the overwhelming sentiment highlights the staff's dedication to providing excellent customer service, with many guests noting that the team's positive attitude significantly enhances their stay.

Additional Information
The hotel offers a popular park-and-fly program, allowing guests to leave their vehicles securely parked while traveling, which is highly valued for its convenience and cost-effectiveness. However, some guests have raised security concerns regarding the parking lot, citing instances of vehicle damage or loitering by non-guests. While the hotel generally maintains a clean environment, there have been isolated, severe reports of pest issues and stolen items from rooms, which were not always addressed to guests' satisfaction. The property's design as a motel-style establishment, with rooms facing the parking lot and no elevator to the second floor, is a recurring observation. Guests should also be aware of potential early check-in fees and that while the hotel aims for a non-smoking environment, some rooms have had lingering smoke odors.