Best Western Plus Peppertree Airport Inn

This hotel is a popular choice for travelers due to its convenient location near the airport and its signature 24-hour airport shuttle service, making it ideal for airport travelers and those with early flights. Guests consistently praise the hotel's cleanliness, spacious rooms, and the generally friendly and helpful staff. The unique partnership with a nearby Denny's for breakfast is a frequently highlighted feature. The hotel is well-suited for road trippers given its easy freeway access and proximity to a gas station, and families appreciate the room sizes and pool. Business travelers also find the amenities conducive to their needs. For an enhanced stay, guests should be aware of potential fees for extended parking and understand the breakfast voucher system for the adjacent restaurant.

Facilities & Amenities
The hotel offers a range of facilities that guests generally appreciate. The swimming pool is noted as clean and suitable for families, though many guests report the water is often cold and there is no hot tub, despite some older images suggesting otherwise. A well-equipped fitness center is available, with some guests mentioning Peloton bikes, though it can get warm. Free Wi-Fi is provided and generally works well, though a few guests experienced connectivity issues. The lobby features a premium espresso machine offering complimentary hot drinks 24/7, which is a popular amenity. A laundry room is available, but guests should note it operates on a no-cash policy requiring app payment. The hotel also provides a large pet area for guests traveling with animals.

Cleanliness & Room Comfort
Guests frequently commend the hotel's cleanliness, describing rooms as spotless, updated, and modern. The spacious rooms are a significant positive, offering ample space for relaxation. While many guests found the beds comfortable, ensuring a restful sleep, a notable number reported them as uncomfortable, hard, or lumpy, and the pillows were a common point of dissatisfaction, often described as flat or inadequate. Noise levels received mixed feedback; some found the rooms quiet, but others experienced disturbances from creaky floors above or hallway noise. Bathrooms are generally clean, featuring shower liquid dispensers, though some guests noted the absence of bathtubs, with only showers available. Isolated reports of minor maintenance issues like non-working appliances or specific cleanliness oversights were rare.

Dining & Food Quality
The hotel does not offer an on-site hot breakfast, instead providing vouchers for Denny's located conveniently across the parking lot. Most guests appreciate this arrangement, finding the Denny's breakfast to be of good quality with a wide variety of made-to-order options. For those with early departures, a grab-and-go breakfast option is available, though its quality received mixed reviews, often described as basic or lacking originality. Complimentary coffee and tea are available in the lobby, with the espresso machine being a particular highlight. Beyond Denny's, dining options immediately surrounding the hotel are limited, with guests often needing to drive to find additional restaurants.

Location & Accessibility
The hotel boasts a highly convenient location for travelers, situated just minutes from the airport and with easy access to the I-90 freeway. This makes it an excellent choice for quick overnight stays or as a base for exploring the region. Parking is available on-site, and the hotel offers extended parking for a fee, which some guests found to be a point of confusion regarding its cost. The property shares a parking lot with a 24-hour Denny's and a gas station, which adds to convenience but can also lead to a busy environment with large trucks. While close to the airport, the hotel is also only about 15 minutes from downtown Spokane and 20 minutes from Coeur d'Alene, making it accessible to various attractions.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight the quick check-in process and the attentive service provided by the front desk team. The shuttle drivers are particularly commended for being prompt, cheerful, and professional, making airport transfers stress-free. Housekeeping staff are also recognized for their thoroughness and positive attitudes. While most interactions are positive, some guests reported issues with early check-in fees or rigid policies regarding early departures, leading to frustration. Despite these isolated concerns, the overall sentiment is that the staff goes above and beyond to ensure a pleasant stay.

Additional Information
The hotel maintains a pet-friendly policy, providing a large and convenient outdoor area for pets. Guests should be aware that the laundry room operates on a no-cash policy, requiring payment via a mobile application. A significant point of contention for some guests is the hotel's policy of charging for early check-out, which has led to disputes and dissatisfaction among those whose plans changed unexpectedly. While the hotel generally offers a quiet environment, some guests noted that rooms are not serviced daily for longer stays, requiring guests to request fresh towels or trash removal at the front desk.