Best Western Plus Portland

This hotel is currently undergoing significant renovations, which is a defining aspect of the guest experience, impacting everything from the lobby's appearance to the availability of certain facilities. Despite the ongoing work, many guests highlight the exceptionally friendly staff and the cleanliness of the newly updated rooms as standout features. The property is particularly well-suited for budget-conscious travelers and pet owners, offering a welcoming environment for those traveling with animals. Families also find the spacious rooms and amenities like the pool appealing. To ensure a smooth stay, it is advisable for guests to inquire about the current status of renovations and specific room features before arrival, as the experience can vary depending on the completed sections of the hotel.

Facilities & Amenities
The hotel features a pool that is often praised as a refreshing amenity, especially during hot weather, with some guests noting its attractive rock features and lighting. However, some visitors reported issues with the pool's cleanliness, including glass fragments. The elevator has been a point of concern for several guests, described as wonky, sketchy, or even broken, causing inconvenience. While some rooms are equipped with a kitchenette, guests have noted a lack of essential items like dishes and proper lighting in these areas. The fitness center has been reported as closed by some, indicating its unavailability during certain periods. Wi-Fi connectivity was generally available, though some guests experienced slow speeds. Laundry facilities were also mentioned as being unavailable or not properly set up during the renovation period.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably mixed. Most guests found their rooms to be very clean and well-organized, with some specifically praising the comfortable beds and the overall tidiness. However, a significant number of reviews reported issues such as stains on bedding and in bathrooms, dirty towels, and even the presence of roaches. Some rooms had maintenance problems including broken toilets, no shower curtains, dim lighting, broken door handles, and gaps in door frames. Issues with water pressure and slippery bathtubs lacking mats were also noted. Furthermore, several guests mentioned a persistent musty or moldy smell throughout the property, and some rooms reportedly smelled of cigarettes, impacting overall comfort.

Dining & Food Quality
The hotel's breakfast receives varied feedback from guests. Many describe the breakfast as amazing, delicious, and plentiful, offering a good variety of options that contribute positively to their stay. The coffee is frequently highlighted as exceptional. Conversely, some guests found the breakfast to be disappointing, describing it as lame or minimal, with specific complaints about watery eggs, a lack of traditional items like gravy or bacon, and fruit that wasn't fresh. The breakfast area itself was sometimes noted as being tiny or feeling abandoned. There are mentions of a bar opening soon, which suggests future dining enhancements, but current options are primarily focused on the breakfast service.

Location & Accessibility
The hotel's location is generally considered convenient and a good option for travelers. It is situated near various points of interest, including softball fields, and provides easy access to major retail outlets like Walmart and Target, as well as gas stations and a variety of restaurants. Guests appreciate its proximity to local attractions such as Whataburger Field, the Lexington, and the Aquarium. While some guests found parking to be almost non-existent or challenging, others reported it as adequate. The hotel's position makes it a practical base for both leisure and business activities in the area, offering good accessibility to surrounding amenities and destinations.

Staff & Service
The staff at this hotel consistently receives high praise from guests, standing out as a major positive aspect of the stay. Reviewers frequently describe the team as friendly, helpful, attentive, and professional, often going above and beyond to assist guests. The check-in process is generally reported as quick and smooth, with staff being welcoming and accommodating. While many commend the cleaning staff for maintaining very clean rooms, there is mixed feedback regarding housekeeping service, with some guests reporting a lack of daily service or issues with towel replenishment. Overall, the dedication and positive attitude of the staff significantly enhance the guest experience, often mitigating challenges posed by the ongoing renovations.

Additional Information
Guests should be aware that the hotel is undergoing extensive renovations, which may not always be fully disclosed at the time of booking, leading to unexpected conditions in common areas like the lobby. This ongoing work can result in construction noise and a general state of flux. The hotel also appears to cater to a specific clientele, with some reviews mentioning it as a preferred stay for oil rig and refinery workers, and a policy of offering free beers to guests on certain days. There have been isolated incidents reported, such as a fire alarm going off early in the morning, which can disrupt a stay. The hotel has a pet-friendly policy, accommodating small pets for a fee, which is a significant benefit for travelers with animals.