Best Western Plus Suites Downtown

The hotel is widely recognized for its spacious suite-style rooms, many of which feature convenient kitchenettes, providing a comfortable and practical stay that feels like a home away from home. Its prime central location in downtown places guests within easy reach of vibrant dining, shopping, and entertainment options. The consistently friendly and helpful staff are frequently praised for their attentive service, contributing significantly to a positive guest experience. This establishment offers excellent value for money, often including a complimentary breakfast and secure underground parking, making it an attractive choice for various travelers. It is particularly well-suited for families seeking ample space and amenities, business travelers needing functional workspaces, sightseers keen to explore the city on foot, and couples looking for a convenient and comfortable base. To enhance your stay, consider requesting one of the recently renovated rooms for a more modern experience, and be aware that breakfast can get busy, so arriving before 8:30 AM is advisable.

Facilities & Amenities
Guests frequently highlight the convenience of the hotel's kitchenettes, which are often equipped with a fridge, microwave, and sometimes a stove or hot plate, along with essential utensils and cutlery, allowing for self-catering. The onsite laundry facilities are appreciated for their cleanliness and convenience, even featuring a change machine. A gym or fitness center is available, though some guests note the absence of a swimming pool or hot tub. While free Wi-Fi is provided, some reviews mention intermittent connectivity or slower speeds. A recurring point of feedback concerns the elevators, which are often described as slow, unresponsive, or occasionally out of service, leading to significant wait times, especially during peak hours. Some rooms feature older AC units that can be noisy or difficult to regulate, impacting comfort. Additionally, some guests note that the televisions are dated and lack smart features.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is somewhat mixed, though many guests find their accommodations to be clean and well-maintained. Some reviews, however, mention instances of stains on bedding or carpets, hair in the room, or dirty bathrooms, suggesting inconsistencies. The overall room condition is frequently described as dated, with old furniture, worn-out carpets, and sometimes ripped upholstery, though recently renovated rooms are praised for being bright and comfortable. Most guests report comfortable beds and clean bedding, ensuring a restful night's sleep. Noise levels are a notable concern for some, with complaints about street noise, noisy AC units, and even construction noise impacting sleep, partly due to thin windows. In-room amenities typically include a coffee maker, fridge, and microwave, while some bathrooms are noted for low water pressure or slow draining.

Dining & Food Quality
The complimentary breakfast receives considerable attention, with many guests appreciating the good spread of both hot and cold options. Typical offerings include waffles, bacon, eggs, oatmeal, and various breads, alongside coffee and juices. However, the breakfast room is frequently described as busy and crowded, especially after 8:30 AM, leading to long lines and instances where food runs out. The food quality garners mixed reviews; while many find it to be good and satisfying, some describe it as weak or not very good, with specific comments on thin bacon or eggs that taste artificial. Some guests express a desire for more healthy options, such as fresh fruit or salads, and note the use of paper plates and plastic cutlery. The hotel does not feature an in-house restaurant or bar beyond the breakfast service.

Location & Accessibility
The hotel boasts an excellent central location in downtown, making it highly convenient for exploring the city. Guests appreciate its proximity to a wide array of restaurants, shops, and bars, particularly along 17th Avenue, which is just a short walk away. Key attractions like the Calgary Tower and Princess Island are also within easy walking distance. The hotel's accessibility is further enhanced by its closeness to public transit, including the C-train and bus routes. Underground parking is available and often highlighted as a secure and convenient feature, especially for loyalty program members who receive it for free, though some non-members note a charge. While the immediate neighborhood is generally considered safe and convenient, some guests mention the presence of homeless individuals or occasional street noise from sirens, typical of a downtown setting.

Staff & Service
The staff consistently receives high praise for their exceptional friendliness, helpfulness, and professionalism. Guests frequently commend their attentive service, noting how staff members go above and beyond to assist with requests and ensure a comfortable stay. The check-in and check-out process is generally described as quick and smooth, with many guests appreciating the hotel's willingness to accommodate early check-ins. Specific examples of excellent service include staff assisting with room upgrades, providing forgotten phone chargers, and promptly addressing in-room issues like a non-flushing toilet. While most interactions are positive, a few guests note a perceived lack of follow-up or apology regarding significant disturbances, such as fire alarm incidents, suggesting some inconsistency in proactive customer service for major issues. Overall, the dedication of the staff is a recurring highlight.

Additional Information
Guests should be aware that the hotel is currently undergoing ongoing renovations, which, while aiming to modernize the property, can result in construction noise during weekdays and a noticeable difference between updated and unrenovated rooms. The hotel prioritizes security, with key card access required for both the elevators and the underground parking area. A significant concern for some guests has been the occurrence of early morning fire alarm evacuations, which, in some instances, were followed by a perceived lack of communication or compensation from management, leading to considerable distress. Loyal guests who are part of the rewards program often benefit from perks such as room upgrades and complimentary parking. Additionally, some guests have reported issues with unexpected charges or difficulties with cancellation policies, advising careful review of booking terms.