Best Western Plus University Inn

This hotel is consistently praised for its cleanliness and the friendly, helpful staff who contribute significantly to a positive guest experience. Its signature feature is its commitment to providing a comfortable and quiet stay, making it an excellent choice for various travelers. The hotel's convenient location, often highlighted for its proximity to a major university and shopping, makes it ideal for college visitors and families exploring the area. Road trippers and business travelers also find the quiet atmosphere and good breakfast appealing for a restful stop. To ensure the best experience, guests might consider requesting a room away from the pool area if sensitive to potential chlorine odors, and be aware that daily housekeeping is not standard, so requests for service should be made directly.

Facilities & Amenities
Guests frequently commend the hotel's range of amenities, particularly the indoor pool, which is often described as clean, crystal clear, and pleasantly warm, making it a popular feature for families. The availability of electric vehicle charging stations is a significant draw for many, noted as a convenient and valuable offering. While most guests find the Wi-Fi reliable, a few reported occasional connectivity issues. Rooms are generally well-equipped with a refrigerator, freezer, and microwave, enhancing convenience for longer stays or families. The hotel also provides laundry facilities for guest use. However, some guests expressed dissatisfaction with the placement of the coffee machine and ice bucket within the bathroom, citing hygiene concerns.

Cleanliness & Room Comfort
Most guests consistently praise the cleanliness of the rooms and common areas, noting a fresh and well-maintained environment. The spacious rooms are frequently highlighted, comfortably accommodating larger families. Feedback on bed comfort is mixed; many found the beds very comfortable with fluffy pillows, ensuring a good night's sleep, while some described mattresses as worn or too soft. Noise levels are generally low, contributing to a quiet stay, though a few guests reported being able to hear activity from adjacent rooms. While generally clean, some rooms showed signs of wear and tear, with observations of peeling bathroom floors, stained carpets, or dated bathtubs and shower curtains. Recurring mentions of unpleasant odors, including smoke, mustiness, or marijuana, were noted in some rooms or common areas.

Dining & Food Quality
The complimentary breakfast receives overwhelmingly positive feedback, often described as excellent with a wide variety of hot and cold options, including waffles and eggs, making it a significant highlight for many guests, especially families. The quality of the coffee was a point of mixed reviews, with some finding it subpar. While the food selection is highly praised, the breakfast area is frequently noted as being small and cramped, leading to limited seating and a crowded experience during peak times. Many guests appreciate the convenience of having various restaurants close by, including a popular chain restaurant located next door, offering additional dining choices beyond the hotel's breakfast.

Location & Accessibility
The hotel's central location is a major advantage, making it highly convenient for guests visiting the nearby university, which is often within walking distance. Its proximity to a large retail store and numerous restaurants also receives frequent positive mentions, providing easy access to shopping and dining options. Guests generally find the hotel easy to locate from main roads. Parking is typically ample and convenient, with the added benefit of electric vehicle charging stations. However, one significant incident involved guests being directed to park off-site due to lot maintenance, causing considerable inconvenience and highlighting potential issues with parking availability during specific periods.

Staff & Service
The staff consistently receives high praise for their exceptional friendliness, helpfulness, and attentiveness. Guests frequently commend the quick and easy check-in process, noting that staff members are welcoming and efficient. Many reviewers highlighted specific instances of staff going above and beyond to assist with requests or resolve issues, contributing to a very positive overall experience. While the staff is responsive to requests for amenities, a recurring theme in reviews is the hotel's policy of no daily housekeeping or room service, which surprised some guests who expected regular cleaning and towel replenishment without having to specifically ask for it. Occasional issues with key cards needing frequent resets were also noted.

Additional Information
Guests should be aware that the hotel, while well-maintained, shows some signs of aging and could benefit from updates in certain areas, as noted by several reviewers. A consistent point of feedback is the policy of no daily room service or housekeeping, meaning guests must proactively request fresh towels or room cleaning. The hotel's pet policy appears to have caused confusion for some guests, with conflicting information leading to unexpected issues upon arrival. Some guests have also raised concerns regarding the functionality of security features, such as parking lot cameras, impacting overall safety perceptions. Additionally, some common areas, like the lobby or pool vicinity, were occasionally noted to have musty or chlorine odors.