Best Western Port Clinton

The hotel is a popular choice for travelers, particularly those with pets, due to its accommodating pet-friendly policy and convenient location directly across from Lake Erie, offering pleasant views. Many guests appreciate the spacious rooms and the overall cleanliness of the property, finding it a good value for a comfortable stay. It caters well to families seeking ample room and a complimentary breakfast, as well as road trippers looking for a convenient and safe overnight stop. Fishermen also find it ideal due to its proximity to charter services. While the hotel generally receives praise for its friendly staff and good breakfast, a significant recurring point is the absence of an elevator, which can be challenging for guests with mobility issues or heavy luggage. To ensure a smoother experience, guests are advised to request a ground-floor room if stairs are a concern and to be aware of the hotel's unique local booking policy.

Facilities & Amenities
A notable aspect of the hotel is the frequent mention of its lack of an elevator, which many guests, especially those with mobility challenges or heavy luggage, found to be a significant inconvenience. Despite this, the hotel offers several appreciated amenities, including an outdoor pool which, when open and clean, provides a refreshing option for relaxation. Guests also benefit from free Wi-Fi throughout the property, ensuring connectivity. Rooms are equipped with a microwave and mini-fridge, adding convenience for storing snacks and drinks. While there is no dedicated exercise room, the hotel does provide ice machines and vending machines for guest use. Some guests noted the absence of an automatic front door, which can make entry difficult when handling luggage.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is somewhat mixed but generally positive. Many reviews highlight the spacious rooms and overall cleanliness, with some describing them as spotless. However, a recurring concern for some guests was a persistent musty odor or mildew smell in certain rooms, occasionally attributed to the air conditioning units. While many found the beds comfortable, a significant number of guests reported them as being hard or uncomfortable, with some mentioning springy mattresses and lumpy pillows. Noise levels were generally reported as quiet, though occasional disturbances from barking dogs or noisy air conditioning units were noted. In-room amenities like microwaves and mini-fridges were appreciated, but some found the televisions to be small or have limited channels. Issues like low water pressure in showers and rough towels were also mentioned by some.

Dining & Food Quality
The hotel's complimentary breakfast consistently receives high praise from guests, often described as very good or superb with a wide variety of options. The breakfast buffet is noted for being well-stocked and maintained, ensuring a pleasant start to the day. Popular hot items include waffles and sausage, which are frequently highlighted as delicious. However, the scrambled eggs often receive criticism for being tasteless or having a reconstituted texture. Other standard offerings include cold cereals, hot cereals, fresh fruit, yogurt, toast, bagels, and pastries. While the overall selection is appreciated, some guests expressed a desire for hard-boiled eggs and noted issues with the coffee quality or the availability of decaf options.

Location & Accessibility
The hotel boasts a highly advantageous and convenient location, making it a popular choice for various travelers. Its most prominent feature is being situated directly across the street from Lake Erie, with many rooms offering pleasant lake views. This proximity allows for easy access to the shoreline and nearby attractions. Guests appreciate its closeness to downtown areas, the Jet Express, and other local points of interest like the African Safari and Millers Ferry. The surrounding area offers a good selection of restaurants and other amenities, including a Dollar Tree and various fast-food options, all within easy reach. Parking is generally described as ample and convenient, with options to park close to rooms. Despite its excellent location, the absence of an elevator remains a significant accessibility point, requiring guests to use stairs.

Staff & Service
The hotel staff consistently receives high commendation for their friendliness, helpfulness, and accommodating nature, significantly contributing to a positive guest experience. Many guests highlight the warm and welcoming demeanor of the front desk team, noting their efficiency during check-in and their willingness to assist with various requests, such as providing extra blankets or offering luggage assistance due to the lack of an elevator. Housekeeping staff are also frequently praised for their attentiveness and for maintaining clean rooms. The hotel's pet-friendly service is particularly appreciated, with staff often going out of their way to ensure a comfortable stay for guests traveling with animals. While most interactions are positive, a few isolated instances of less helpful or rude behavior were reported, but these appear to be exceptions to the generally high standard of service.

Additional Information
A standout feature frequently highlighted by guests is the hotel's pet-friendly policy, making it a top choice for those traveling with animals, despite some challenges finding suitable grassy areas nearby. A significant and recurring point of feedback is the hotel's older property status, with many guests noting that it appears dated and could benefit from updating or remodeling. This is often contrasted with the generally good value and cleanliness. A unique and highly contentious policy mentioned by multiple reviewers is the hotel's practice of not allowing locals to stay, which has led to frustration and reservation cancellations for some residents. Other miscellaneous points include observations about the roughness of towels and the small size of televisions in rooms.