Biyukukung Suite & Spa

This hotel offers a unique escape, distinguished by its lush rice fields nestled directly within the heart of Ubud, providing a serene oasis amidst the bustling town. Guests are consistently drawn to its strategic central location, allowing easy access to local attractions, shops, and restaurants, while still enjoying a peaceful retreat. The friendly and helpful staff are frequently praised for their attentive service, contributing significantly to a positive stay. Many guests appreciate the unique bamboo houses and the presence of multiple swimming pools, enhancing the overall experience. This makes the hotel an excellent fit for nature lovers seeking tranquility, budget travelers looking for value, yoga enthusiasts due to its proximity to studios, sightseers exploring the town, and couples desiring a romantic setting. To maximize your comfort, it is advisable to inquire about specific room views upon booking and be prepared for numerous steps throughout the property, especially if staying in the bamboo houses. Bringing earplugs might also be beneficial for light sleepers due to natural animal sounds.

Facilities & Amenities
The hotel boasts an impressive array of facilities designed to enhance guest relaxation and convenience. Guests particularly enjoy the presence of three swimming pools, which are strategically located throughout the property, offering ample opportunities for a refreshing dip and a sense of privacy. The on-site spa facilities receive high praise, with many guests highlighting the quality of the massages and the care provided by the therapists, making it a popular choice for pampering. In-room amenities generally include a kettle, tea/coffee supplies, a fridge, hairdryer, and a safety deposit box, catering to essential needs. While Wi-Fi is available, many guests report it to be slow, patchy, or unreliable, which can be inconvenient for those needing to stay connected or work remotely. Similarly, feedback on hot water supply is mixed, with some experiencing inconsistent temperatures or limited duration. Air conditioning is present, though some guests in the bamboo houses found it insufficient to cool the entire space. The hotel also thoughtfully provides water filling stations, promoting sustainability by reducing plastic waste.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort presents a mixed picture. While many reviews commend the daily cleaning service and generally find the rooms to be clean, a significant number of guests express concerns regarding the overall upkeep and hygiene, particularly in the bathrooms. Issues such as moldy sheets and towels, dirty shower curtains, calcification on showerheads, and discolored toilet seats are frequently mentioned. The beds receive varied comments; some guests find them comfortable, while many others describe them as hard, with some even feeling the springs. Noise levels are a recurring theme, especially in the bamboo houses, which are noted for being creaky and lacking soundproofing, allowing guests to hear neighbors and natural animal sounds like roosters and frogs. Some guests also reported encountering insects, lizards, and even rats in their rooms. While AC is available, its effectiveness in cooling the multi-level bamboo houses is sometimes questioned. The convenience of a mosquito net is appreciated by many, though some rooms are described as having poor lighting and old or worn-out furniture.

Dining & Food Quality
Feedback on dining and food quality is quite varied, with most comments centering on the breakfast experience. While some guests find the breakfast to be good, offering a decent variety and portion sizes, many others express disappointment, describing it as poor, bland, or not meeting the expectations for a higher-rated hotel. Common complaints include a lack of fresh juices, good coffee, or tea, and limited options, with some finding the presentation unappealing, such as large pieces of onion in the omelette. Service during breakfast can also be slow and disorganized, with some guests noting issues like missing items or delays in receiving orders. The hotel does offer restaurant services and room service, which some guests find convenient and reasonably priced for quick meals, particularly praising local options like fried noodles. However, the overall menu selection is often described as minimal, and some guests experienced slow delivery times for simple drink orders. Despite these points, the breakfast area often provides a pleasant setting with beautiful views.

Location & Accessibility
The hotel's location is consistently highlighted as one of its strongest assets, offering a unique blend of central convenience and peaceful seclusion. Situated in the heart of Ubud, guests find themselves within easy walking distance of numerous popular attractions, including the Monkey Forest, various shops, and a wide array of restaurants and cafes. Its proximity to the Yoga Barn is also a significant advantage for many visitors. Despite being so central, the property is set back from the main streets, creating a surprisingly quiet and tranquil atmosphere that feels like a countryside oasis, effectively shielding guests from the urban bustle. However, accessibility within the hotel grounds can be challenging for some. There are many steps and steep paths leading to various rooms and facilities, particularly the bamboo houses, which can be difficult for guests with mobility issues or when carrying luggage. Parking is available on-site, but it is described as limited and can be tricky to navigate, sometimes requiring guests to leave their keys at reception.

Staff & Service
The staff and service at the hotel generally receive overwhelmingly positive feedback, with many guests commending the team's friendliness, helpfulness, and attentiveness. Guests frequently highlight the staff's willingness to accommodate requests, assist with luggage upon arrival and departure, and provide a warm welcome. The daily cleaning service is consistently praised for maintaining room tidiness. Specific services like the laundry service are also noted for their efficiency. However, there are some inconsistencies in service quality. While most interactions are positive, some guests report less satisfactory experiences with the reception staff, describing them as occasionally unhelpful, reluctant to assist with room changes, or disorganized, particularly during breakfast arrangements. There were also isolated incidents of miscommunication regarding taxi arrangements, leading to unexpected fare increases. Despite these few points, the overall impression is that the staff strives to provide a pleasant and supportive environment, making guests feel valued throughout their stay.

Additional Information
Guests considering a stay should be aware of several unique aspects and potential considerations. The bamboo houses offer a distinctive and aesthetically pleasing experience, immersing guests in a natural setting, though they come with specific characteristics like creaky floors and a multi-level layout where the bathroom is located downstairs from the bedroom. The central rice field is not just a view but an active part of the hotel's charm, with guests often observing farmer activities and hearing the sounds of ducks and other wildlife. Some guests have reported power issues in the bamboo houses, including low electricity that affects charging times and limits the duration of hot water for showers. There have also been mentions of ongoing construction noise from a neighboring building, which can be disruptive during the day. While most rooms are well-equipped, some guests noted the absence of a bidet in certain accommodations. These details contribute to the hotel's rustic charm but are important for guests to consider for their comfort and expectations.