BLUESEA Puerto Resort

The hotel's vibrant animation team and its unique structure as a multi-hotel complex are consistently highlighted as memorable aspects. Guests frequently praise the hotel for offering good value for money, noting its overall cleanliness and the spaciousness of its rooms, despite some being a bit dated. The staff's friendly and helpful demeanor also contributes significantly to a positive experience. This hotel is particularly well-suited for families seeking engaging activities and a lively atmosphere, couples looking for a relaxing yet entertaining getaway, and budget-conscious travelers who appreciate a comprehensive all-inclusive option. To enhance your stay, consider bringing a travel kettle as in-room facilities are not standard, and be prepared for a walk or utilize the complimentary shuttle service to reach the city center.

Facilities & Amenities
The hotel boasts several appealing swimming pools, including multiple outdoor options and a smaller indoor heated pool, though some guests found the water in the latter to be quite cool. There are ample sunbeds available, ensuring guests can relax by the pool. For those seeking wellness, a gym is on-site, requiring pre-booking and having limited capacity, and a spa area with a sauna and jacuzzi is available for an additional charge, though some found the equipment to be older. Free Wi-Fi is generally reliable throughout the property. Guests should note the hotel's policy of a €1 deposit for plastic cups used for drinks, a measure some appreciate for its environmental benefits while others find it inconvenient. Additional conveniences include a paid laundry room, and the hotel is generally wheelchair accessible, though some ramps can be steep. Rooms do not typically include a mini-bar or kettle, and pool towels require a deposit and are sometimes unavailable.

Cleanliness & Room Comfort
Guests generally report that both the rooms and public areas are kept very clean, with efficient daily housekeeping and towel changes. Rooms are consistently described as spacious and large, often featuring a pleasant balcony. However, feedback on room condition is mixed; many note that the decor and furniture are dated, old-fashioned, or tired, though some rooms have been renovated or are undergoing updates. Bed comfort varies, with some finding the beds comfortable while others describe them as hard or uncomfortable, often being two single beds pushed together. Pillows are frequently mentioned as being flat. Noise can be an issue due to poor sound insulation, with guests sometimes hearing outside disturbances or noise from adjacent rooms. In-room amenities like a kettle or iron are not standard. Some guests experienced issues with the air conditioning not working effectively or being unavailable, and a few reported problems with the shower (leaking or low pressure). A significant concern raised by some guests is the presence of bed bugs, leading to bites and requests for room changes.

Dining & Food Quality
The dining experience receives mixed reviews, though most guests find the food to be varied and plentiful, offering a wide selection for breakfast, lunch, and dinner. While many appreciate the food quality for the price, some describe it as basic, bland, or repetitive over longer stays, with occasional reports of cold food or undercooked meat. The breakfast buffet is generally well-regarded, though some guests noted queues for coffee machines. Snacks offered at the pool bar, typically simple items like bread, ham, and cheese, are often considered poor in quality. The all-inclusive drinks are generally satisfactory, but some guests found them to be diluted or limited to a specific "cocktail of the day." A common point of inconvenience is the dining logistics, as meals are served across different buildings within the complex, requiring guests to walk between properties for various meals. For those on half-board, drinks other than water during dinner incur an additional charge.

Location & Accessibility
The hotel enjoys a good location in Puerto de la Cruz, situated in a relatively quiet area that offers convenient access to various points of interest. Guests find it well-placed for exploring the island, especially if they have a vehicle. It is within walking distance of local shops and the botanical gardens, approximately a ten-minute stroll. However, reaching the city center and the main beach areas requires a longer walk, typically between twenty to forty minutes, often involving a descent with numerous steps. To mitigate this, the hotel provides a highly appreciated free bus shuttle service to the center, operating on weekdays. For guests arriving by car, parking is available on-site, though it is paid and spaces can be limited. Many opt for street parking in the vicinity, which is generally accessible but may not always be directly in front of the hotel. Public transportation options, including bus stops, are also conveniently located nearby.

Staff & Service
The staff and service at the hotel consistently receive high praise from guests, standing out as one of the most positive aspects of the stay. Employees across all departments, including reception, housekeeping, and the dining areas, are frequently described as friendly, helpful, attentive, polite, and professional. Guests appreciate the smooth check-in and check-out process, with some noting flexibility for early arrivals or late departures. The housekeeping staff is particularly commended for their efficiency and thoroughness in maintaining room cleanliness. The animation team is highlighted for their exceptional energy and ability to engage guests in various activities, contributing significantly to a fun atmosphere. While the vast majority of feedback is positive, a few isolated instances of rude staff behavior were reported. Additionally, a small number of guests raised concerns about alleged missing items from their rooms, though these reports are infrequent. Overall, the staff's dedication to providing a pleasant experience is a recurring theme.

Additional Information
A notable feature of the hotel is its structure as a three-hotel complex, allowing guests to freely utilize the facilities across all properties, including pools and bars. This provides a wider range of options during a stay. The hotel implements a deposit system for certain items, such as a €1 deposit for plastic cups (which is refunded upon return) and deposits for pool towels and other recreational equipment like ping pong. While the hotel offers an all-inclusive package, some guests found that it had certain limitations, such as a specific "cocktail of the day" rather than a full menu, and the absence of bottled water. The hotel frequently accommodates youth and school groups, which has occasionally led to reports of noise disturbances and issues regarding a damage deposit policy for these groups. Guests should be aware that in-room tea and coffee making facilities are not standard, and the mini-bar in rooms is typically empty.