Boracay Haven Resort

The hotel's most notable attributes are its exceptional staff and its prime location just a few minutes' walk from the beach. Guests consistently highlight the genuine warmth and attentiveness of the team, making every stay memorable and contributing significantly to a positive experience. The hotel is well-suited for families seeking comfortable and spacious accommodations, with options like family loft rooms that cater to larger groups, ensuring a pleasant stay for all ages. Couples looking for a relaxing getaway will appreciate the tranquil atmosphere and convenient access to the island's attractions. Sightseers and leisure travelers will also find the central location ideal for exploring the vibrant surroundings. To ensure a smooth experience, guests should be aware of the security deposit required upon check-in and note that ongoing construction in the vicinity may occasionally lead to some noise during the day, though it typically does not significantly disrupt the stay.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and convenience. A standout feature is the swimming pool, frequently praised for its cleanliness and tranquil atmosphere, providing a refreshing alternative to the beach. Many guests appreciate the option of direct pool access from their rooms, adding a unique and convenient element to their stay. For ease of movement, the hotel is equipped with elevators. In-room amenities are thoughtfully provided, including a safety vault for valuables, a television for entertainment, and complimentary provisions for coffee or tea. Each room also thoughtfully includes umbrellas for unexpected rain, slippers for comfort, a hair dryer, and a large bottle of water. Many accommodations feature a private patio furnished with chairs and a drying rack for wet clothes. While Wi-Fi is available, many guests reported inconsistent and slow connections, though some found it adequate after staff intervention.

Cleanliness & Room Comfort
Guests generally commend the hotel's cleanliness, noting that rooms are well-maintained and thoroughly cleaned daily. Room comfort receives mixed feedback; some guests found their rooms spacious and cozy, particularly the family loft options, while others described them as small or cramped, especially for larger groups, with limited storage space. The beds are consistently praised for being comfortable, ensuring a restful sleep. Bathrooms are equipped with hot and cold showers and essential toiletries like shampoo, conditioner, body wash, and hand soap, though some experienced issues with clogged showers or inconsistent hot water. Noise can be a concern, with reports of construction noise, sounds from the pool area, and occasional street noise or noise from adjacent rooms. Some guests also noted issues with pests like cockroaches, rodents, and mosquitoes.

Dining & Food Quality
The hotel's dining options, particularly the breakfast buffet, receive widespread positive feedback. Guests appreciate the daily changing menu, offering a good variety of selections including an egg station where preferences can be accommodated. The food quality is generally described as tasty, delicious, and excellent, with many guests enjoying the diverse cuisine. While the standard coffee in the buffet is sometimes found to be basic, stronger options can be requested. The on-site restaurant is also highly regarded for its delicious and affordable meals, with some guests choosing to dine there frequently instead of venturing out. The bar offers a selection of cocktails and other drinks, with happy hour promotions available by the pool.

Location & Accessibility
The hotel boasts an excellent and central location in Station 2, making it highly convenient for guests. It is just a short two to three-minute walk to the beach, providing easy access to the white sands and ocean. The property is also within walking distance of D'Mall and numerous other shops and restaurants, offering a wide array of dining and retail options. Its proximity to various stations on the island ensures easy access to different areas. While the location is generally praised, some guests noted that the road leading to the hotel can be unpaved or rough, and prone to flooding during heavy rain. Additionally, some access points to the beach might involve navigating through a construction site.

Staff & Service
The staff at this hotel consistently receive glowing reviews, being described as friendly, accommodating, attentive, and exceptionally helpful. Guests frequently highlight their willingness to go above and beyond, providing prompt and efficient service with a constant smile. The check-in process is generally smooth, with staff providing welcome drinks and cold towels. Housekeeping service is highly praised for maintaining clean and well-organized rooms daily. Guests appreciate the staff's responsiveness to requests, such as providing extra amenities or assisting with special occasions like birthday surprises. The overall consensus is that the team's dedication to customer service significantly enhances the guest experience, making visitors feel genuinely welcomed and cared for throughout their stay.

Additional Information
Guests should be aware of a security deposit of approximately 2500 PHP required upon check-in, which some found surprising and advised having cash ready for. The hotel also has a policy of charging for stained linens (e.g., from henna or dyes) or for missing items like pillowcases or duvet covers, with some guests reporting unexpectedly high fees for these, which are outlined in the contract signed at check-in. While the hotel can arrange airport transfers, guests are advised to request these at least a day in advance to ensure timely departure. Some guests noted that the hotel does not permit guests to cut fruits purchased from local markets within their rooms, instead offering to prepare them. There were also isolated reports of issues with dynamic currency conversion when paying with international credit cards, which guests should monitor closely.