Hotel Boutique Hacienda Guadalupe

The hotel is celebrated for its exceptional central location, placing guests directly in the heart of the city, and its spacious, well-appointed rooms. This combination makes it an ideal choice for sightseers eager to explore the main attractions on foot, as well as couples seeking a romantic and convenient base for their getaway. Families will also appreciate the generous room sizes, providing ample space for comfort. Guests consistently highlight the hotel's overall cleanliness and the generally attentive service from the staff. To ensure a smooth stay, guests should be aware that while the location is prime, it can be subject to street closures for local events, potentially impacting access. Additionally, it is advisable to confirm the availability and reliability of in-room Wi-Fi if connectivity is a priority, and to inquire about the off-site parking arrangements upon arrival.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences with them are mixed. A notable feature is the swimming pool, which, despite being a pleasant area, frequently receives feedback about being unheated and sometimes unclean or neglected, making it less inviting for use. Some guests also found the pool area to be quite small. While the hotel provides Wi-Fi, many guests reported significant issues with its reliability, particularly within the rooms, often finding it to be very poor or non-existent, which can be a major inconvenience for those needing to stay connected. The hotel's general installations are described as beautiful, but some areas show signs of wear. Safety deposit boxes are available in rooms, though they are noted to be exceptionally small, unable to accommodate larger items like laptops.

Cleanliness & Room Comfort
Guests generally praise the hotel's cleanliness and the overall comfort of the rooms, describing them as spacious, fresh, and pleasant. The beds are consistently noted as very comfortable, complemented by high-quality linens and towels. However, some aspects of room comfort and amenities receive mixed feedback. While some rooms are well-equipped, others lack a mini-fridge or a functional coffee maker. Issues with hot water in the showers and slow draining in the shower area are occasionally reported. Some guests found the rooms to be cold, indicating a lack of effective heating during cooler months. Noise can also be a concern, with reports of street noise, church bells, and even early morning fireworks impacting sleep. Additionally, some bathrooms show signs of wear, with deteriorated fixtures and loose floorboards or exposed nails.

Dining & Food Quality
The hotel does not operate its own dedicated restaurant or provide room service for breakfast, which is a frequent point of feedback from guests. While there are independent restaurants located within the hotel premises, including a small sushi restaurant and another offering international cuisine, these operate separately. Guests who dined at the international restaurant generally found the food to be delicious, though it typically opens later in the day, often not until 1 PM, making it unsuitable for breakfast. This means guests often need to venture outside the hotel to find morning meal options. A bar is also mentioned, with positive comments about the accommodating and knowledgeable bartender.

Location & Accessibility
The hotel's central location is overwhelmingly cited as its strongest asset, placing it just steps away from the cathedral and the main Jardin, making it incredibly convenient for exploring the city's attractions on foot. Guests appreciate its proximity to everything, including numerous restaurants and shops. However, accessibility can be a challenge due to the hotel's central position. There is no on-site parking directly at the hotel; instead, a valet service is available, which parks vehicles off-site for an additional fee. Guests are advised to contact the hotel prior to arrival to arrange for car reception, as the street leading to the hotel has been converted into a pedestrian zone. Furthermore, the central area is occasionally subject to street closures for local events, which can impact vehicle access and guest movement.

Staff & Service
The staff at the hotel generally receives high praise for their attentiveness, friendliness, and willingness to assist guests. Many reviews highlight the helpfulness of the cleaning staff, who maintain the rooms impeccably, and the efficiency of the valet service. Specific individuals are noted for their excellent service, contributing to a positive guest experience. However, feedback regarding the front desk staff is mixed; while some guests found them to be very accommodating and kind, others reported instances of unhelpful or even rude interactions, particularly concerning check-in delays (some up to three hours) and misinformation about local events and street closures. Despite these isolated issues, the overall sentiment is that the majority of the team strives to provide a good level of service.

Additional Information
Guests should be aware that while the hotel offers valet parking, this service comes with an additional cost per night, as there is no on-site parking. The hotel's central location, while highly convenient, means it is situated in an area prone to noise from local events, including early morning fireworks and church bells, which can disturb sleep. Furthermore, the hotel's immediate surroundings are subject to street closures for parades and other municipal events, which can affect guest access and departure times, sometimes with short notice. Some guests have also noted concerns regarding the security of room locks, describing them as simple, and the small size of in-room safe boxes, which may not accommodate larger valuables.