British Colonial Nassau

This recently renovated hotel offers a luxurious urban escape, renowned for its private beach and a location that places guests at the heart of downtown. Its signature feature is its blend of historic charm with modern amenities, making it ideal for couples seeking a romantic getaway and families looking for convenient access to attractions and water activities. Solo travelers also find it a safe and welcoming environment, while business travelers appreciate its central location and connectivity. Guests consistently praise the hotel's beautiful decor, comfortable accommodations, and the attentive service provided by many staff members. To enhance your stay, be mindful of potential additional fees upon check-in and explore dining options outside the hotel for varied experiences.

Facilities & Amenities
Guests appreciate the hotel's well-maintained private beach, which is consistently described as clean, quiet, and offering ample lounge chairs and umbrellas, along with readily available towels. The property features multiple pools, including a kids' pool, which are generally clean and well-kept, though some guests noted that the main pool water was not always crystal clear or heated as expected. A well-equipped fitness center is available, and guests can enjoy complimentary water sports such as paddleboards, kayaks, and canoes. While free Wi-Fi is provided, some guests experienced inconsistent connectivity. Additional amenities include a relaxing fire pit area and a designated cigar lounge patio.

Cleanliness & Room Comfort
The hotel's rooms are generally described as clean and comfortable, with many guests praising the comfortable beds and soft, high-quality linens that ensure a restful night's sleep. Most rooms include mini-fridges and room safes, adding to guest convenience. However, some guests reported persistent issues with a musty, moldy, or sewer-like smell in their rooms, and some found the air conditioning to be either too cold in common areas or inconsistent in rooms due to motion sensors. Noise from elevators, hallways, and even cleaning staff was a concern for some, impacting tranquility. While many bathrooms are spacious, some guests noted shower leaks or found them to be dated, and a few mentioned issues with dirty floors or stained linens.

Dining & Food Quality
The hotel offers several dining options, and most guests find the food quality to be good, with specific praise for dishes like the sushi and burgers. The breakfast receives mixed reviews; while some appreciate the variety and options like the omelette station, many guests find the price to be very high. The bar areas are often highlighted for their pleasant atmosphere and good drink offerings, sometimes featuring live music. However, a recurring concern is the high cost of food and beverages throughout the hotel. Service in the restaurants can be inconsistent, with some guests experiencing slow or inattentive service. Many external dining establishments in the vicinity tend to close early, limiting options outside the hotel in the evenings.

Location & Accessibility
The hotel boasts a highly desirable central location in downtown, making it incredibly convenient for guests to explore. It is within easy walking distance of numerous attractions, including local shops, the Straw Market, and historical sites. Its proximity to the cruise ship terminal is a unique feature, allowing guests to enjoy watching the large vessels arrive and depart. The hotel also offers access to a partner property, providing additional amenities. While the location is excellent for daytime exploration, some guests noted that the surrounding downtown area can become very quiet and less vibrant after the cruise ships leave in the evening. Parking is available, though guests frequently mention it comes with a significant daily fee.

Staff & Service
The hotel staff consistently receives high praise, with many guests highlighting their friendliness, helpfulness, and attentiveness. Numerous reviews commend the staff for going "above and beyond" to ensure a pleasant stay, from the welcoming front desk team to the efficient pool and beach attendants. However, feedback on service consistency is mixed; while many experiences are positive, some guests reported issues with long check-in and check-out times, ignored requests for room cleaning or fresh towels, and occasional instances of staff being perceived as rude or unhelpful. There were also recurring concerns about billing errors and a lack of clear communication regarding additional fees, leading to frustration for some guests.

Additional Information
Guests should be aware of several additional charges that may apply, including a daily resort fee and a significant incidental hold on credit cards, which some guests felt were not clearly communicated prior to arrival. The hotel operates on a cashless system for most on-site purchases, requiring credit or debit card payments. The property underwent a comprehensive renovation in recent years, contributing to its fresh and modern appearance while retaining its historical charm. The hotel offers a pet-friendly policy, though finding suitable outdoor areas nearby can be challenging. Some guests noted issues with refund processing and system errors related to billing, which required follow-up.