Budget Inn San Leandro

The hotel primarily serves as a budget-friendly option for guests seeking a simple place to sleep, particularly overnight travelers or those needing a quick stopover. While some guests find the accommodations adequate for their basic needs, the most frequently highlighted aspect of the stay is the consistently unprofessional and rude demeanor of the front desk staff, which significantly detracts from the overall experience. Many reviews also point to pervasive cleanliness issues, including the presence of bugs and stained linens, alongside concerns about non-functional in-room amenities like air conditioning and internet connectivity. Despite these challenges, the beds are often described as comfortable, offering a restful night's sleep for some. For those considering a stay, it is advisable to manage expectations regarding customer service and room condition, and perhaps consider bringing personal towels to ensure comfort.

Facilities & Amenities
Guests report mixed experiences with the hotel's facilities and amenities. While some appreciate the presence of a microwave and refrigerator in the rooms, others note that these appliances can be outdated or non-functional. The internet connectivity is a significant point of contention, with multiple guests describing it as horrible and lacking sufficient bandwidth for streaming services, making it difficult to stay connected or entertained. On a positive note, the shower is often praised for its hot water and strong water pressure, providing a comfortable bathing experience. However, the hotel lacks common conveniences such as vending machines and laundry facilities, which some guests found inconvenient. Rooms are generally equipped with flat-screen TVs, though their functionality is not consistently mentioned.

Cleanliness & Room Comfort
The cleanliness and comfort of the rooms receive highly varied feedback, with many guests expressing significant concerns. While some find the beds comfortable and conducive to a good night's sleep, a recurring and alarming issue is the reported presence of bugs, including roaches and instances of guests waking up with bug bites. The condition of linens is frequently criticized, with reviews mentioning stained towels and sheets that are falling apart or visibly dirty, prompting some to suggest bringing personal towels. Beyond cleanliness, several guests experienced issues with room functionality, such as non-functional air conditioning and a smoke detector that repeatedly went off. Other complaints include dirty or broken tubs and general signs of an old and unkempt environment, indicating a need for significant maintenance and updates.

Location & Accessibility
The hotel's location elicits mixed opinions from guests, often described as convenient for specific travel needs, making it a practical choice for quick stays. However, a significant number of reviews characterize the surrounding area as questionable or less than ideal, with some guests expressing notable concerns about safety, particularly regarding parking and the potential for vehicle damage. The immediate environment around the hotel is also noted for an unpleasant smell, specifically of cannabis, upon entry, which detracts from the initial impression. Despite these drawbacks, the hotel is generally considered accessible for those seeking a straightforward place to stay without many frills, provided they are prepared for the external environment and potential security considerations that guests have highlighted.

Staff & Service
The most prevalent and consistent feedback revolves around the hotel's staff and service, which is overwhelmingly negative. Most guests report encountering unprofessional staff, particularly at the front desk, who are frequently described as rude, unwelcoming, and unhelpful. Instances of staff arguing with guests, acting annoyed when approached, and being generally unresponsive are common. The check-in process can be problematic, with guests facing issues like being denied early check-in despite online bookings or being unable to make direct reservations. Furthermore, management is often cited as unresponsive to phone calls at night and has been accused of making unreasonable demands, such as forcing early checkouts or banning guests without clear justification, leading to a pervasive sense of poor customer service.

Additional Information
Guests have highlighted several important operational and policy-related issues. The hotel primarily relies on online booking, as direct reservations are not typically accommodated, which can be inconvenient for some. Furthermore, the hotel's payment methods are limited, with guests noting that popular options like Apple Pay are not accepted, requiring physical cards. Significant security concerns have been raised, including reports of strangers being granted room access and staff attempting to enter occupied rooms without permission. There are also instances of guests being subjected to unexpected early checkout policies or being charged arbitrary cleaning fees for minor issues, leading to frustration and a sense of unfair treatment. These operational aspects contribute to a challenging guest experience beyond the basic room amenities.