Buona Vitta Gramado

This hotel offers a memorable stay with its distinctive Italian-style architecture and extensive family-friendly facilities, making it a standout choice for travelers. Its signature feature is a comprehensive aquatic park with heated pools, providing a relaxing and enjoyable experience for all ages. The hotel is particularly well-suited for families seeking a resort-like atmosphere with abundant activities for children, and also appeals to couples looking for a comfortable and aesthetically pleasing getaway. Guests consistently highlight the hotel's cleanliness, comfortable accommodations, and the generally attentive service. To enhance your stay, consider visiting during the low season to fully enjoy the amenities without the crowds, and be prepared for the additional cost of parking.

Facilities & Amenities
The hotel boasts an impressive array of facilities designed for leisure and comfort. Guests highly praise the heated pools, which are consistently warm, clean, and offer various options suitable for both adults and children. A well-equipped and modern fitness center is available 24 hours, and guests can also enjoy the spa and sauna for relaxation. For younger guests, the kids' spaces and recreation programs are a major draw, featuring dedicated staff, structured activities, and a safe environment, though some areas may occasionally have a lingering odor. Additional entertainment options include a games room and cinema. While Wi-Fi is available, some guests have noted it can be slow. The hotel also features a charming patio with a fireplace, adding to the cozy ambiance.

Cleanliness & Room Comfort
Guests consistently commend the hotel's impeccable cleanliness and the overall comfort of the rooms. The accommodations are described as spacious, well-decorated, and modern, providing a pleasant retreat. The beds are frequently praised for being exceptionally comfortable, ensuring a restful night's sleep, complemented by fresh-smelling linens. While most guests find the bathrooms to be spacious with good showers, some have noted issues with slippery floors or the small size of in-room bathtubs. Noise levels are generally low, contributing to a peaceful environment. Housekeeping services are highly regarded for their attentiveness and thoroughness, maintaining the rooms to a high standard. Some rooms even feature a cozy fireplace, adding a unique touch to the stay.

Dining & Food Quality
The breakfast experience is a consistent highlight, widely described as excellent, complete, and delicious, offering a wide variety of options including champagne, tapioca, and omelets. However, during peak times, the breakfast area can become extremely crowded, leading to long queues, difficulty finding tables, and slow replenishment of food items and dishes, which can detract from the experience. The hotel's main restaurant, Don Milo, receives positive feedback for its food quality and pleasant atmosphere, with the Italian night and pizza options being particularly popular. While the food is generally well-regarded, some guests have found the restaurant to be expensive or noted occasional issues with slow service.

Location & Accessibility
The hotel's location is generally considered good, offering a tranquil setting amidst nature, though it is not within easy walking distance of the city center and typically requires a car or taxi for transportation. A significant point of feedback revolves around the accessibility between the hotel's multiple towers and main facilities. Many guests report long walks, often through an underground garage or outside, which can be particularly inconvenient during cold or rainy weather due to a lack of internal covered access. While golf carts are available for transport, they are few and often unavailable, leading to frustration. Parking is available on-site, but it is a paid service and considered expensive by many guests, despite the efficiency of the valet service.

Staff & Service
The hotel staff generally receives high praise for their attentiveness, friendliness, and professionalism. Guests frequently highlight the cordial and helpful nature of the team, from the front desk to the bellboys and housekeeping. The check-in and check-out processes are often described as quick and efficient. Staff members at the pools and in recreation are noted for their caring and engaging approach, especially with children. While most interactions are positive, some guests have experienced instances where restaurant staff appeared stressed or lacked sufficient information about hotel facilities. The valet service is typically efficient, though a few guests have reported minor issues with car retrieval.

Additional Information
A recurring theme in guest feedback is the presence of timeshare sales pitches, which many guests found to be intrusive and overly persistent throughout their stay. The hotel's considerable size, with multiple towers, contributes to its extensive facilities but also impacts guest experience through long distances between rooms and amenities. Guests should be aware that the hotel maintains a strict check-in time, with no exceptions for early arrivals, which can lead to long queues during busy periods. While the hotel provides a pleasant ambiance, including a distinctive scent in the reception area, some guests noted that the jacuzzis require advance booking and are often fully reserved, making spontaneous use difficult.