Hotel Butterfly

This hotel offers a memorable stay, distinguished by its exceptional proximity to the train station and central Zermatt, providing both unparalleled convenience and a peaceful ambiance. Guests consistently highlight the friendly staff, comfortable rooms, and excellent breakfast as key elements of their experience. It is an ideal choice for sightseers and skiers due to its strategic location near major transport links and ski facilities. Couples appreciate the cozy atmosphere and quiet setting, while families benefit from spacious accommodations and thoughtful amenities like the complimentary afternoon tea. To enhance your visit, consider utilizing the hotel's shuttle service for luggage transport and be sure to indulge in the daily afternoon tea and cake.

Facilities & Amenities
Guests appreciate the range of facilities available, designed to enhance their stay. The hotel features a well-maintained sauna and steam room, offering a relaxing retreat after a day of activities. For skiers, a dedicated ski room equipped with boot heaters and a tuning bench provides practical convenience. Many rooms include a balcony, allowing guests to enjoy the fresh mountain air and views. Inside the rooms, a kettle is provided for hot beverages, and Netflix access on the TV offers entertainment options. The hotel also provides free Wi-Fi throughout the property, ensuring guests remain connected. Additionally, a self-service laundry facility is available, adding to the overall convenience for longer stays.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its cleanliness and the overall comfort of its rooms. Guests frequently describe the rooms as spacious and many have been modernly renovated, featuring contemporary designs. The comfortable beds are often highlighted, ensuring a restful night's sleep, though some guests found the pillows to be thin. Spacious bathrooms with excellent rain showers are a recurring positive, with some even boasting heated floors for added comfort. While rooms are generally quiet, a few guests noted occasional noise levels from adjacent rooms or the elevator, and some found rooms to be overheated due to the absence of air conditioning.

Dining & Food Quality
The breakfast at the hotel is a standout feature, consistently described as excellent with a wide variety of options. Guests enjoy the extensive buffet, which includes fresh pastries like croissants, homemade jams, scrambled eggs, sausages, and multiple coffee stations to ensure quick service. A highly appreciated amenity is the complimentary afternoon tea, served daily with a selection of cakes and hot beverages, providing a pleasant interlude. While breakfast receives universal acclaim, feedback on dinner is generally positive, with guests noting the good quality and varied menu, though some wished for more vegetarian options.

Location & Accessibility
The hotel boasts an exceptional central location, making it incredibly convenient for guests. It is situated just a short walk from the train station, typically within 2 to 5 minutes, which is highly valued by travelers arriving by rail. Despite its central position, the hotel is located on a quiet side street, ensuring a peaceful environment away from the main thoroughfare. Its proximity to the Gornergrat train station and the ski bus stop makes it an ideal base for mountain excursions and skiing. The hotel also offers a convenient shuttle service to and from the train station, particularly helpful for guests with heavy luggage.

Staff & Service
Most guests consistently praise the friendly staff, highlighting their helpfulness and attentiveness from check-in to departure. The welcoming demeanor of the team is frequently mentioned, with many appreciating the staff's willingness to accommodate requests and provide valuable local information. The quick check-in process is also noted as a positive aspect of the service. While the majority of interactions are overwhelmingly positive, a few guests reported isolated instances of unhelpful or abrupt service from certain individuals regarding specific requests. However, the overall sentiment remains that the staff generally goes above and beyond to ensure a pleasant and memorable stay.

Additional Information
The hotel offers several unique features that enhance the guest experience. Guests appreciate the availability of webcams displaying current mountain conditions, which is useful for planning daily activities. A convenient water refill station is located near the lobby, and hot water is readily available upon request. The hotel also provides a self-service laundry facility, allowing guests to refresh their clothes during their stay. Some guests noted that the rooms can be quite warm, even in cooler weather, which is a point to consider for those sensitive to temperature.