Cabañas Playa Condesa Tulum

This unique eco-hotel offers a tranquil escape, distinguished by its beachfront location within the Jaguar National Park, providing a serene and peaceful atmosphere. Its signature feature is the direct access to the sea and the rustic, boho-chic cabana architecture that blends seamlessly with the natural surroundings. This makes it an ideal choice for couples seeking a romantic and quiet getaway, nature enthusiasts who appreciate protected environments, and travelers looking for a truly relaxing experience away from crowds. Guests consistently highlight the beautiful scenery and the sense of calm. To make the most of your stay, it is advisable to manage expectations regarding modern amenities and be prepared for the unique aspects of staying within a national park, such as potential entry fees and restrictions on outside food and beverages.

Facilities & Amenities
The hotel provides a unique experience with its rooftop jacuzzi or small pool, offering stunning ocean views, which many guests find to be a highlight for relaxation. However, some note that this feature can sometimes be cold or appear unkempt. Rooms are equipped with fans, though many guests find them insufficient to combat the heat and humidity, as air conditioning is not available. A common point of feedback is the lack of basic in-room amenities such as a refrigerator or ice, making it challenging to keep drinks and perishable items cool. Furthermore, the provision of drinking water is a recurring concern, with guests often needing to purchase expensive bottled water on-site, as free options or refill stations are not readily available. Wi-Fi connectivity is also reported to be inconsistent.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed, with some finding the accommodations clean and comfortable, while others report issues. Many describe the rooms as small, basic, and rustic, with some noting a lack of adequate lighting and insufficient places to hang clothes or towels. A significant number of guests mention the pervasive humidity and heat due to the absence of air conditioning, making sleeping uncomfortable despite the presence of fans, which can also be noisy. Bathroom facilities receive varied comments, with some experiencing low water pressure, intermittent hot water, and unpleasant drainage smells. Housekeeping services are often noted as infrequent or non-existent, leading to concerns about overflowing bins and general tidiness.

Dining & Food Quality
The hotel's restaurant and bar facilities receive mixed reviews, primarily concerning their operational hours and food quality. Many guests report that the restaurant often has limited hours, opening late and closing early, and is frequently closed altogether, especially for breakfast. This necessitates guests seeking dining options elsewhere. When open, the food quality is described as inconsistent; some guests praise the dishes, while others find them to be expensive, bland, or served with very slow service. The lack of readily available food and beverage options on-site, coupled with the hotel's somewhat isolated location, means guests often rely on neighboring establishments for meals, which are generally well-regarded.

Location & Accessibility
The hotel's location within the Jaguar National Park is a defining feature, offering a peaceful and secluded environment directly on the beachfront. While the immediate beach area in front of the hotel can be rocky, other beautiful sandy beaches like Playa Paraiso are within easy walking distance. A key aspect of this location is the daily entrance fee to the national park, which guests must pay, and the strict security checks that prohibit bringing plastic bottles or alcohol into the protected area. The hotel is conveniently located near the Tulum ruins, accessible by walking. However, reaching Tulum town is more challenging, requiring a car or expensive taxi rides, as public transportation is limited. The lack of nearby convenience stores or shops means guests should plan ahead for water and snacks.

Staff & Service
The staff generally receives positive feedback, with many guests commending their friendliness, helpfulness, and attentiveness. Specific individuals are often highlighted for their excellent service and willingness to assist guests with various requests, contributing to a welcoming atmosphere. The check-in process is typically smooth, and staff are often described as accommodating. However, some reviews indicate inconsistencies in service, with a few guests reporting staff appearing apathetic or inconvenienced by basic requests. The limited availability of services like housekeeping and room service is a recurring point of feedback, suggesting that while the staff are generally pleasant, the scope of services provided may not always meet guest expectations for a hotel setting.

Additional Information
Guests should be aware that the hotel operates with an eco-friendly and rustic concept, which influences the available amenities and overall experience. This includes the intentional absence of air conditioning and a focus on natural materials in the construction. The property's aesthetic is consistently described as charming and boho-chic, appealing to those who appreciate a more natural and less conventional stay. While the hotel aims for sustainability, some guests have noted minor inconsistencies, such as the use of certain materials. The hotel offers bike rentals, which can be a convenient way to explore the area, though guests should be prepared for the heat and traffic on the roads leading to Tulum town.