Hotel Caesius Thermae & Spa Resort

This hotel is celebrated for its extensive spa and thermal pool complex, which serves as its signature feature, offering guests a profound sense of relaxation and well-being. Its appeal extends to couples seeking a tranquil and romantic escape, families who benefit from the diverse swimming options and child-friendly amenities, and wellness seekers looking for comprehensive spa services and specialized Ayurvedic treatments. The hotel consistently receives high praise for its multiple swimming pools, exceptional staff, superb breakfast, and a prime lakefront location. To enhance your stay, consider inquiring about rooms in the main building to avoid walking outdoors to facilities, especially during cooler months, and remember to make dinner reservations in advance due to the restaurant's popularity.

Facilities & Amenities
Guests consistently commend the hotel's impressive array of facilities, particularly its multiple pools, which include both indoor and outdoor options, as well as dedicated thermal pools. These areas are well-maintained, offer ample sunbeds, and are rarely overcrowded, ensuring a relaxing experience. The comprehensive spa is a standout feature, described as outstanding and offering a variety of treatments, including Ayurvedic therapies, massages, and a Kneipp path. Guests can also enjoy various saunas, a steam room, and a Turkish bath, complemented by comfortable relaxation areas where complimentary teas and cold drinks are available. Additional conveniences include a well-equipped fitness center, bike hire, and a spacious underground garage providing secure and direct covered parking. A wellness kit with bathrobes and slippers is provided for guest comfort.

Cleanliness & Room Comfort
The hotel generally receives high marks for its clean rooms and overall comfort. Guests frequently describe the accommodations as spacious rooms, well-maintained, and conducive to a peaceful stay, often highlighting the comfortable beds and king-size beds that ensure a restful night's sleep. Many rooms feature pleasant balconies, though some guests note these can be small or lack privacy. The bathrooms are typically well-appointed, contributing to the overall comfort. While most experiences are positive, some guests have mentioned that the decor in certain rooms appears somewhat dated. Minor issues occasionally arise, such as inconsistent air conditioning effectiveness, unrefilled kettle supplies, or isolated instances of noise, but these are generally reported as quickly addressed by the staff.

Dining & Food Quality
The hotel's culinary offerings are a significant highlight for many guests, particularly the breakfast buffet, which is consistently described as extensive breakfast, varied, and of high quality. Guests appreciate the wide selection of fresh options, including an omelette station, abundant fresh fruit, and a variety of pastries. While the restaurant generally receives positive feedback for its dinner service, with many praising the quality and presentation of dishes, some guests find the menu options to be somewhat restrictive or the food not consistently hot. The antipasti buffet and dessert buffet are frequently lauded for their variety and quality. The bar provides a pleasant atmosphere, often featuring live music, and offers a good selection of cocktails, with staff noted for their knowledge and friendly service.

Location & Accessibility
The hotel boasts an excellent lakefront location, directly opposite the lake and offering beautiful views. Its position allows for easy and pleasant walks along the bike path to nearby towns such as Bardolino (approximately 20-25 minutes) and Lazise, as well as the closer village of Cisano. For guests preferring not to walk, the hotel provides a convenient shuttle bus service to Bardolino, though timings are limited and pre-booking is required. Public transportation options are also accessible nearby. A significant advantage is the ample and secure underground parking, which is complimentary for guests and offers direct access to the hotel, making arrivals and departures seamless. The hotel's proximity to major roads also facilitates easy travel to attractions like Gardaland.

Staff & Service
The hotel's staff consistently garners high praise for their exceptional friendliness, helpfulness, and professionalism. Guests frequently highlight the attentive service provided across all departments, from the quick check-in process to the diligent housekeeping team. The restaurant staff are particularly commended for their efficiency, coordination, and welcoming demeanor, often going above and beyond to assist guests, including those with dietary needs. Similarly, the spa staff are noted for their expertise and caring approach during treatments. While the vast majority of interactions are positive, a few guests have reported isolated instances of less empathetic or unhelpful responses, particularly concerning specific room issues or general inquiries. Overall, the hotel's commitment to excellent customer service is a recurring theme.

Additional Information
Guests should be aware of several specific policies and features that enhance or impact their stay. The hotel has a distinct children's access policy for its thermal areas, which may have restricted hours not always clearly communicated during booking. Some guests have noted that certain saunas and steam rooms enforce a nude-only policy, which can affect their usage. While Wi-Fi connectivity is available, some reviews mention occasional instability or slow speeds. In-room amenities like bottled water and alternative pillow menu options may incur additional charges. Furthermore, guests assigned to annex buildings should anticipate walking outdoors to reach the main hotel facilities, including the spa and restaurant, which can be inconvenient in inclement weather. The hotel is also known for hosting events that can sometimes alter the general atmosphere.