Canal Court

The hotel offers a memorable experience, blending traditional grandeur with modern comforts, particularly highlighted by its impressive leisure center featuring a rooftop hot tub. Guests consistently praise the exceptional staff, high-quality food, comfortable rooms, and a central location that places attractions within easy reach. It is an ideal choice for couples seeking a relaxing getaway, families enjoying the pool facilities, business travelers due to its convenient position, and those attending events or weddings. To enhance your stay, be prepared for parking challenges and consider requesting a room away from the bar area if you are sensitive to noise.

Facilities & Amenities
The hotel boasts a highly regarded leisure center, which includes a swimming pool, sauna, and both indoor and outdoor hot tubs, with the rooftop option offering pleasant views. While these facilities are generally well-received, some guests note they can become quite busy, particularly with children in the jacuzzi. The hotel also provides a fitness center for guests. Free Wi-Fi is available, though its signal strength can vary in some rooms. Multiple bars and restaurants are on-site, contributing to the hotel's lively atmosphere. Additionally, function rooms are available for events, and water dispensing facilities are appreciated by many guests. However, one guest noted some accessibility challenges for wheelchairs near the pool and sauna area.

Cleanliness & Room Comfort
Guests frequently commend the spacious rooms and the exceptional comfort of the beds, often leading to a restful night's sleep. The rooms are generally described as clean, tidy, and well-equipped, with ample storage space. While many appreciate the modern amenities, some bathrooms are noted as being dated or in need of refurbishment, with occasional issues like mould or musty smells, and some showers experiencing drainage or functionality problems. Noise levels can be a concern for some, particularly from adjacent rooms, the bar, or street, though others find their rooms quiet. Room amenities like fridges and hairdryers are present, though the size of the TVs is sometimes mentioned as small.

Dining & Food Quality
The hotel's dining options consistently receive high praise. Breakfast is a standout, described as amazing, lovely, and superb, offering a wide variety of choices including cereals, juices, and excellent cooked-to-order options, with some guests appreciating the availability of gluten-free food. The Old Mill Restaurant and the Granary Bar are both commended for their food quality, which is often described as excellent, top-end, delicious, and served in good portions. While the overall feedback is overwhelmingly positive, a few guests have noted isolated issues with specific dishes being cold or not meeting expectations, and occasional delays in service during busy periods.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests directly in the heart of the city. It offers convenient accessibility to major attractions, with shopping centers and the bus station located within easy walking distance. Many rooms provide pleasant canal views, adding to the appeal of the setting. However, a recurring and notable challenge for guests is parking. The on-site parking is frequently described as difficult to secure, often full, or a matter of "pot luck," especially during busy periods or when events are being held at the hotel, leading to frustration for many arrivals.

Staff & Service
The staff at the hotel consistently receive glowing reviews for their friendliness, helpfulness, and attentiveness. Guests frequently highlight the welcoming reception and the quick check-in process. The service across all departments, including the restaurant, bar, spa, and housekeeping, is often described as professional and going above and beyond to ensure a positive guest experience. Many appreciate the staff's willingness to accommodate requests and their overall pleasant demeanor. While the vast majority of feedback is positive, a few isolated comments mention instances of less attentive or moody staff in certain areas, but these are exceptions to the generally excellent service provided.

Additional Information
The hotel is a popular venue for various events, including weddings, family gatherings, and comedy nights, consistently receiving praise for its ability to host these occasions seamlessly. Guests frequently commend the hotel's overall atmosphere, describing it as lively, energetic, and possessing a traditional, cosy charm. A notable security feature appreciated by guests is the key card access required to enter bedroom corridors, enhancing peace of mind. While late checkout requests are accommodated, they are subject to availability. The hotel's unique blend of traditional decor and modern amenities contributes to a memorable and enjoyable stay for many visitors.