Candlewood Suites Bensalem - Philadelphia Area by IHG

This hotel is highly regarded for its spacious rooms featuring a full kitchen, making it a standout choice for guests seeking a home-like experience. Its signature feature, the well-equipped in-room kitchen, caters perfectly to extended stays and families who appreciate the convenience of preparing their own meals. Guests consistently highlight the hotel's exceptional cleanliness, comfortable accommodations, and the generally friendly and helpful demeanor of the staff. For business travelers, the quiet environment and ample workspace are significant advantages, while pet owners will find the hotel accommodating. To maximize your comfort, consider requesting a room away from the highway to minimize potential noise, and be aware of the hotel's specific policies regarding security deposits and housekeeping frequency.

Facilities & Amenities
The hotel provides excellent facilities designed for convenience and longer stays. Each room features a comprehensive full kitchen equipped with a full-sized refrigerator, icemaker, stove, microwave, and dishwasher, along with essential utensils and pots, allowing guests to cook their own meals. A unique offering is the lending locker, which provides access to various small appliances like air fryers and crock pots. Guests also appreciate the complimentary washer and dryer facilities on-site. For recreation, there is a clean and spacious fitness center. A pantry or mini-store is available in the lobby for purchasing snacks and drinks. Additionally, an outdoor grill is provided for guest use, and free Wi-Fi is accessible throughout the property.

Cleanliness & Room Comfort
Guests consistently praise the hotel's commitment to cleanliness, frequently describing rooms as immaculate and spotless. The comfortable beds with plush mattresses and silky soft sheets contribute to a restful night's sleep, complemented by a selection of good pillows. Rooms are generally spacious and well-appointed, though some guests noted that certain elements, such as the bathroom fixtures or the TV size, could benefit from updating. While many guests found the rooms to be quiet, some experienced noise from adjacent rooms, street traffic from the nearby highway, or occasional disruptions from fire alarm testing. Issues like clogged tubs or the use of community shampoo and soap dispensers were mentioned by a few.

Dining & Food Quality
The hotel's dining approach is centered around guest self-sufficiency. Most guests note that breakfast is not included or available as a complimentary offering, which some found disappointing. However, free coffee is provided in the lobby, which is appreciated by many. The primary dining convenience comes from the full kitchen in each room, empowering guests to prepare their own meals. This feature is highly valued, especially for longer stays or for those with specific dietary needs. The on-site pantry offers a selection of snacks and beverages for purchase, providing quick options. Additionally, the availability of an outdoor grill offers another avenue for guests to cook and enjoy their own food.

Location & Accessibility
The hotel boasts a convenient location, offering easy access to major highways like Route 1 and the Pennsylvania Turnpike, making it suitable for travelers exploring the area. It is well-situated for visiting local attractions such as Parx Casino and Sesame Place, and provides good proximity for those visiting family or attending events. While some guests initially found the hotel tricky to locate due to its position on a dead-end street, its overall accessibility is considered a positive. Ample and free parking is available on-site, which is a significant advantage. The surrounding area is generally quiet, though some rooms may experience traffic noise from the nearby highway.

Staff & Service
The staff consistently receives high praise for their friendliness, professionalism, and attentiveness. Guests frequently commend the quick check-in and easy check-out processes, highlighting the staff's efficiency and willingness to accommodate requests. Many reviews specifically mention the helpful and accommodating nature of the front desk team. While the staff is generally supportive, feedback on housekeeping is mixed; most guests appreciate the overall cleanliness, but some note that full service is provided only weekly, requiring guests to manage their own daily trash removal and sometimes even change their own sheets. A recurring concern is the slow refund process for the security deposit, which can take several days.

Additional Information
Guests should be aware of the hotel's security deposit policy, which typically involves a $100 hold on their card, with refunds often taking 5 to 7 days or even up to two weeks to process. The hotel maintains a pet-friendly policy, accommodating furry companions for a fee and with a weight limit of 50 pounds, though finding suitable outdoor potty areas can be challenging. Housekeeping services are provided weekly, meaning guests are responsible for daily trash removal and may need to request fresh towels or even change their own bed linens during extended stays. The unique lending locker amenity allows guests to borrow various small kitchen appliances. The hotel also enforces quiet hours starting at 10 PM, aiming to ensure a peaceful environment for all guests.