Candlewood Suites Boise - Towne Square by IHG

This hotel is widely praised for its spacious rooms and the convenience of having full kitchenettes, making it a popular choice for extended stay guests and those seeking a home-like environment. The property is currently undergoing significant renovations, which many guests appreciate for modernizing the accommodations. It is particularly well-suited for business travelers needing functional workspaces, families benefiting from the suite layouts, and pet owners due to its accommodating policies. To ensure a comfortable stay, guests might consider inquiring about the completion status of renovations in specific areas and confirming room features like recliners, as these can vary post-remodel.

Facilities & Amenities
Guests frequently highlight the convenience of the hotel's kitchenettes, which come fully equipped with a microwave, stove top, full-size refrigerator, and dishwasher, along with essential dishes and utensils. Many appreciate the free laundry facilities, a significant perk for longer stays, though a few noted that the laundry area could sometimes be cleaner. The hotel also offers a spacious fitness center for guest use. While some reviews mention a hot tub or even a pool, feedback is mixed, with many guests noting the absence of a swimming pool or limited hours for other water amenities. Free Wi-Fi is consistently available, and the unique Lending Locker concept, offering items like games and cooking equipment, is a thoughtful touch.

Cleanliness & Room Comfort
The majority of guests commend the hotel for its clean rooms and comfortable beds, often describing them as spacious and well-maintained. Many rooms have been newly renovated, featuring modern decor and updated bathrooms with spacious showers. However, some guests experienced issues such as unpleasant odors in their rooms, which could be persistent. Noise levels received mixed feedback; while some found their rooms quiet, others reported noise from I-184, hallways, or neighboring rooms, particularly during busy periods. Specific concerns included flickering lights, non-functional TVs or refrigerators, and issues with air conditioning or heating. Some post-renovation rooms were noted to lack the previously available comfortable recliners and had smaller desks, impacting comfort for some long-term guests.

Dining & Food Quality
Feedback regarding dining options at the hotel indicates a consistent theme: the absence of a complimentary breakfast. While some guests initially expected breakfast based on external information, the hotel primarily offers a small convenience store with items available for purchase, including some cold food options. Guests planning to dine on-site should be aware that there are no full-service restaurants or room service available. However, the presence of full kitchenettes in the rooms allows guests to prepare their own meals, which many found to be a convenient and cost-effective alternative, especially for extended stays.

Location & Accessibility
The hotel boasts a highly convenient location, making it easily accessible from the airport and major interstates like I-84. It is strategically situated near a shopping mall and various restaurants, providing ample options for dining and entertainment within a short distance. Its proximity to St. Alphonsus Hospital makes it an ideal choice for guests visiting for medical reasons. While the hotel offers free parking, some guests noted that parking can be limited, especially during periods of high occupancy or due to ongoing construction. The area is generally considered safe, and the hotel's position allows for easy access to both downtown attractions and other parts of the city.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight the welcoming demeanor of the front desk team, often mentioning their efficiency during check-in and their willingness to assist with various requests, including room changes and local directions. Many reviews commend the staff's attentiveness and compassionate service, particularly for guests staying for medical reasons. While the vast majority of interactions are positive, a few guests reported isolated instances of less attentive service, such as difficulty getting staff attention or issues with handling specific complaints like noise disturbances or room cleanliness. Overall, the staff's dedication significantly contributes to a positive guest experience.

Additional Information
The hotel is currently undergoing renovations, which guests should be aware of, as it may impact certain areas or cause minor disruptions, though staff generally strive to minimize inconvenience. A significant feature is the hotel's pet-friendly policy, which is highly appreciated by guests traveling with animals, although some noted that the associated pet fee can be perceived as high. The hotel offers a unique Lending Locker program, allowing guests to borrow various items like kitchen appliances or board games, enhancing the extended-stay experience. Guests should also note that while the hotel is clean, some reviews mentioned a no refund policy for certain bookings, which is important to clarify upon reservation.