Candlewood Suites Cincinnati Northeast-Mason by IHG

This hotel is highly regarded for its spacious rooms and the convenience of a full kitchen in each suite, making it a standout choice for guests seeking comfort and self-sufficiency. Its prime location near major attractions and dining options further enhances its appeal. The hotel consistently receives praise for its cleanliness, the comfort of its accommodations, and the exceptional service provided by its staff. It is particularly well-suited for families visiting nearby amusement parks, extended stay guests who benefit from the in-room amenities, and business travelers needing a comfortable and functional workspace. For those planning a stay, it is advisable to utilize the well-equipped kitchenettes for preparing meals and to be mindful of the shared parking facilities, which can sometimes be limited.

Facilities & Amenities
Guests frequently commend the hotel's comprehensive kitchenette or full kitchen setups, which include a full-sized refrigerator/freezer, hot plate, toaster, and coffee maker, along with basic dishes and silverware, greatly enhancing the convenience for in-room dining. The heated indoor pool is a popular feature, described as large, clean, and enjoyable for both adults and children, though some guests occasionally noted a lack of available pool towels or cleanliness issues on the pool floor. A significant advantage for longer stays is the complimentary and clean laundry room on the property. Additionally, the presence of outdoor gas grills and a BBQ gazebo provides a unique and appreciated option for guests to prepare their own meals, adding to the home-like atmosphere.

Cleanliness & Room Comfort
The hotel generally receives positive feedback for its cleanliness, with many guests describing rooms as fresh, well-maintained, and appearing relatively new. The beds are consistently praised for being super comfortable, ensuring a restful night's sleep, often complemented by quality linens. Rooms are noted for their spaciousness, offering ample living and working areas. While most experiences are positive, some guests have reported isolated issues such as dirty showers, hair in various areas, or the presence of ants or dog hair in rooms. The bathrooms are often highlighted for their size and the presence of walk-in showers with good water pressure, though a few found the layout awkward or noted minor drainage issues. Noise levels are typically quiet, contributing to a peaceful stay, but occasional disturbances from hallways or slamming doors have been mentioned.

Dining & Food Quality
Feedback regarding dining options indicates that the hotel does not offer complimentary breakfast, a point of frequent mention by guests, some of whom expressed disappointment as they had expected this amenity based on prior information. However, the presence of a full kitchen or kitchenette in every room allows guests to easily prepare their own meals, offering a cost-effective and convenient alternative. The hotel does provide freshly ground coffee in the lobby, which is highly rated by those who utilize it. The surrounding area is abundant with a wide variety of restaurants and dining options, many within walking distance, providing ample choices for guests who prefer to eat out.

Location & Accessibility
The hotel's central location is a major highlight, placing guests in close proximity to numerous attractions and conveniences. It is particularly noted for its easy access to Kings Island amusement park, making it an ideal base for visitors to the area. Guests appreciate being within walking distance or a short drive of a wide array of restaurants, shopping centers, and other amenities like grocery stores and an ice cream shop. The hotel also offers excellent accessibility to major highways, including I-75 and I-275, facilitating travel to and from the property. While the location is highly convenient, parking can sometimes be limited due to shared lots with adjacent businesses, which guests should be aware of, especially during peak times.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, professionalism, and attentiveness. Guests frequently highlight the welcoming demeanor of the front desk team and their willingness to assist with requests and provide local recommendations. The check-in process is often described as smooth and efficient. Staff members are generally quick to respond to any issues that arise, such as room changes due to maintenance concerns. While the overall service is commendable, some guests have noted inconsistencies with housekeeping service, which is typically not daily for shorter stays, requiring guests to request towel or trash service. Despite minor isolated incidents of less helpful interactions, the staff's dedication to providing a positive guest experience is a recurring theme.

Additional Information
Guests should be aware that the hotel has been undergoing significant renovations and updates, particularly in the lobby and upper floors. While these improvements aim to enhance the guest experience, some visitors have reported encountering construction noise, limited access to certain areas, or shared elevator use with workers, which can impact the initial impression. The hotel maintains a pet-friendly policy, accommodating guests traveling with animals, though some reviews mentioned finding pet hair in rooms. Another recurring point is the occasional issue with room key cards deactivating, requiring frequent re-activation at the front desk. The hotel also offers complimentary laundry facilities, a valuable amenity for longer stays, and accepts tap-to-pay for convenience.