Candlewood Suites Columbus - Grove City by IHG

This hotel is highly regarded for its spacious rooms equipped with kitchenettes, making it an excellent choice for extended stays and guests who prefer to prepare their own meals. Its convenient location near major highways, shopping centers, and various dining options also makes it ideal for business travelers, families, and those attending local events or visiting nearby attractions. Many guests appreciate the hotel's pet-friendly policy, allowing them to travel comfortably with their companions. While the staff consistently receives praise for their helpfulness, some guests advise confirming room type preferences upon arrival and being aware of the hotel's specific housekeeping schedule to manage expectations effectively.

Facilities & Amenities
The hotel offers well-appointed kitchenettes in each room, featuring full-sized refrigerators, stoves, dishwashers, and a complete set of dishes and cooking utensils, which guests find incredibly convenient for longer visits. A significant advantage highlighted by many is the availability of free laundry machines, a valuable amenity for travelers. While a fitness center is on-site, some guests noted that the equipment could use updating. The hotel also provides a snack bar or "cupboard" for purchasing items, though some found the selection limited or prices high. Free Wi-Fi is available, with some guests praising its speed. Parking is generally considered good and well-lit, though some larger vehicles or those towing may find spaces tight.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is somewhat mixed. Many guests commend the rooms for being clean and spacious, with comfortable beds and great pillows ensuring a restful sleep. However, a notable number of reviews mention issues such as unpleasant odors (ranging from cleaning solutions to mustiness), visible mold or mildew in bathrooms, and general signs of wear and tear like dirty carpets, stained walls, or outdated furniture. While the rooms are generally quiet, some guests reported thin walls leading to occasional noise from neighboring rooms. In-room amenities like coffee makers and televisions were sometimes found to be problematic or outdated, and some bathrooms experienced issues with hot water or slow drains.

Dining & Food Quality
A consistent point of feedback is the absence of a complimentary breakfast, which some guests found disappointing. However, the presence of a fully equipped kitchenette in every room largely mitigates this, allowing guests the flexibility to prepare their own meals and snacks. This feature is highly valued, especially for longer stays, as it provides a cost-effective and convenient alternative to dining out. The hotel also offers a small snack bar or "cupboard" where guests can purchase various food and beverage items, though some found the selection limited. While free coffee is available, its quality received mixed reviews, with some guests describing it as subpar.

Location & Accessibility
The hotel's convenient location is frequently praised, situated right off the freeway and providing easy access to major highways. Guests appreciate its proximity to a wide array of shopping centers, restaurants, and other amenities, making it easy to find dining options and necessities within walking distance or a short drive. It is also well-regarded for its accessibility to local attractions and event venues, including those popular for OSU home games and concerts. The parking lot is noted for being well-lit and generally safe, contributing to a sense of security for guests.

Staff & Service
The staff at this hotel consistently receives high praise for being friendly, helpful, and attentive. Many guests highlight their willingness to go above and beyond to assist with requests and resolve issues. The check-in and check-out processes are generally described as smooth and efficient. Guests appreciate the pet-friendly service, noting the staff's accommodating nature towards their furry companions. While the overall service is positive, some isolated incidents of unresponsiveness or difficulty in communication with front desk staff were reported, particularly during late-night hours or when dealing with specific maintenance requests or refund inquiries.

Additional Information
A key policy guests should be aware of is the housekeeping schedule, which typically involves service only every seven days. For stays shorter than this, guests are usually required to bring soiled linens to the front desk for exchange, a policy some found inconvenient. The hotel maintains a pet-friendly policy, which is a significant draw for many travelers. There have been recurring issues reported regarding refunds for early departures or billing discrepancies, which guests found frustrating to resolve. Some reviews also touched upon security concerns, including issues with room door locks and unauthorized entry, suggesting a need for improved maintenance and guest safety protocols.