Candlewood Suites Greenville by IHG

The hotel is particularly noted for its spacious rooms equipped with a full-size refrigerator and stove, offering a convenient kitchenette that makes it feel like a home away from home. This feature, along with its highly praised pet-friendly policy, makes it a strong choice for extended stays and business travelers who appreciate the ability to prepare their own meals. It is also well-suited for families and pet owners seeking comfortable and accommodating lodging. While many guests commend the overall value and staff, some reviews highlight significant inconsistencies in room cleanliness and maintenance, including reports of noise. To ensure a pleasant stay, guests are advised to thoroughly check their room upon arrival for cleanliness and consider requesting a quieter room if sensitive to noise.

Facilities & Amenities
Guests frequently appreciate the hotel's practical amenities, including free laundry facilities and a 24-hour gym, which are particularly beneficial for longer stays and active travelers. The kitchenettes in the rooms, featuring a full-size refrigerator, stove, and microwave, are a significant convenience, allowing guests to prepare their own meals and save on dining expenses. The hotel also offers a unique book and DVD lending library and outdoor grills for guest use, fostering a sense of community. While a pool is available, some guests noted it was closed or uncleaned during their visit, which was a disappointment. A small store or cantina is on-site for purchasing light meals and snacks, and free Wi-Fi is provided throughout the property.

Cleanliness & Room Comfort
Feedback on room comfort is generally positive, with many guests praising the comfortable beds and linens that ensure a restful sleep. The rooms are described as spacious, often featuring separate living areas. However, cleanliness is a significant and recurring concern. While some guests found their rooms clean, a substantial number reported issues such as mold in showers, cracked tiles, sticky floors, dust on surfaces, and even bedbugs or other insects. Odors, including a strong urine smell on sheets and a fish smell in rooms, were also reported. Appliances like dishwashers were sometimes found leaking or dirty, and general dilapidation and poor maintenance were noted, including loose fixtures and broken door latches. Noise levels, particularly from slamming doors and other guests, were also a common complaint.

Dining & Food Quality
The hotel does not offer a complimentary breakfast, which some guests noted as a drawback, especially compared to other properties in a similar price range. Instead, a small on-site cantina or store provides options for purchasing light meals and snacks, offering a convenient solution for quick bites. Guests can also enjoy coffee available from the "Cupboard room," which is appreciated by many. The significant advantage, however, is the presence of kitchenettes in the rooms, allowing guests to prepare their own food. This feature is highly valued for its potential to offer cost savings and flexibility, making it a practical choice for those who prefer to cook during their stay.

Location & Accessibility
The hotel boasts a highly convenient and central location, making it easy to access various attractions, numerous restaurants, and extensive shopping areas. It is strategically situated near major roads and highways, facilitating smooth travel around the region, including quick access to downtown Greenville and Unity Park. Guests consistently appreciate the availability of free parking and the well-lit parking lot, adding to the convenience. While the location is generally praised for its accessibility and proximity to amenities, some guests noted that the Woodruff Road area can experience heavy traffic, particularly during peak hours, which might impact travel times.

Staff & Service
The staff consistently receives high praise for their friendliness, helpfulness, and accommodating nature. Many guests highlighted the exceptional customer service provided by individuals in various roles, including the Assistant General Manager, maintenance personnel, and front desk staff, who are described as going above and beyond to ensure a pleasant stay. The check-in process is generally smooth and efficient. However, a few guests reported issues with management responsiveness to serious concerns like bedbugs or maintenance requests, and some isolated instances of staff being less than courteous regarding requests for extra towels or invoices.

Additional Information
Guests should be aware that while the hotel offers many conveniences, there are recurring issues with key card functionality, leading to frequent trips back to the front desk for re-activation. There are also mentions of deferred maintenance throughout the property, impacting the overall guest experience, with some areas appearing outdated or in disrepair. On the positive side, some rooms are equipped with thoughtful features like grab bars in the bathroom for added safety and convenience, which is particularly appreciated by guests needing assistance. The hotel also provides a unique book and DVD lending library for guest entertainment, offering a pleasant diversion during their stay.