Candlewood Suites Indianapolis Northwest by IHG

This hotel is a practical choice for extended-stay travelers and pet owners, offering the convenience of in-room kitchenettes and a welcoming environment for furry companions. Its value proposition is frequently highlighted, making it appealing to budget-conscious guests and medical travelers visiting nearby facilities. While many guests appreciate the comfortable beds and the efforts of the friendly staff, the hotel is currently undergoing renovations, leading to a varied experience regarding room condition and amenities. Some areas show signs of wear, and there are recurring mentions of maintenance issues like inconsistent hot water and air conditioning. To ensure a more comfortable stay, guests are advised to request a recently renovated room upon check-in and to verify the functionality of in-room appliances. The hotel's quiet location also makes it suitable for those needing uninterrupted rest.

Facilities & Amenities
Guests frequently praise the convenience of the in-room kitchenettes, which come equipped with a full-sized refrigerator, stove top, microwave, and essential utensils, allowing for meal preparation and grocery storage, a significant advantage for longer stays. A major highlight for many is the availability of free laundry facilities, including multiple washers and dryers, which is particularly beneficial for families and those on extended trips, eliminating the need for quarters or detergent. The hotel also provides a fitness center with various exercise equipment, though some guests have noted concerns regarding its cleanliness and the condition of the machines. While parking is generally easy and well-lit, some guests have experienced issues with the Wi-Fi being inconsistent, impacting their ability to stay connected. A recurring concern is the frequent non-functionality of ice machines throughout the property, including those in the lobby snack area, which can be inconvenient.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed, reflecting the hotel's ongoing renovation efforts. Many guests commend the comfortable beds and pillows, ensuring a restful night's sleep, and some report their rooms were very clean. However, a significant number of reviews highlight issues such as stained carpets, worn-down furniture, and water damage in unrenovated rooms. A major concern for many guests has been the presence of various bugs, including cockroaches, ants, and even fleas, particularly in older rooms. Issues with hot water availability are frequently reported, with guests often experiencing cold showers. The air conditioning units are also a common point of contention, described as either non-functional, too warm, or emitting unpleasant odors. Some guests note thin walls and occasional noise from other rooms, while others appreciate the overall quiet environment. Bathrooms sometimes have issues with doors not closing properly or lack of soap dispensers.

Dining & Food Quality
The hotel does not offer a traditional breakfast service, which is a frequent point of disappointment for many guests. However, the presence of in-room kitchenettes provides a convenient alternative, allowing guests to prepare their own meals and store groceries. While there is a small snack shop or "Candlewood Pantry" on-site, guests have noted that its offerings are limited and some of its equipment, such as refrigerators, are often non-functional. This means guests should plan to purchase their own food and beverages from external sources. Some reviews mention the availability of free coffee in the lobby, but this is not a consistent amenity. Overall, guests should not expect extensive dining options within the hotel itself and should be prepared to utilize their kitchenettes or explore nearby restaurants.

Location & Accessibility
The hotel is situated in a quiet industrial park area, offering easy access from major highways, which is appreciated by many travelers for its convenience in avoiding city traffic. Its location is particularly beneficial for guests visiting Ortho Indy hospital, as it is only a few minutes' drive away. While the immediate surroundings are primarily business-oriented, limiting direct access to amenities, there are various restaurants and shopping options within a short driving distance. Guests generally find the parking to be ample and well-lit, contributing to a sense of security. However, some guests note that the hotel can be a bit tricky to find initially due to its placement within the business park. The quiet nature of the location is often highlighted as a positive, especially for those needing undisturbed rest.

Staff & Service
The staff at the hotel generally receives high praise for their friendliness, helpfulness, and professionalism, with many guests highlighting positive interactions during their stay. The check-in process is often described as easy and quick. However, there are recurring concerns regarding housekeeping service, with many guests reporting that rooms are not serviced daily, requiring them to request towels or change their own beds. Some guests have also encountered issues with staff being unavailable at the front desk, particularly during late hours, or being unable to resolve complex problems like hot water outages or room issues. There are also instances of IHG membership not being recognized or benefits not being applied correctly, leading to frustration. Despite these challenges, the overall sentiment towards individual staff members is largely positive, with their accommodating nature frequently mentioned.

Additional Information
The hotel maintains a pet-friendly policy, which is a significant draw for guests traveling with animals, providing designated areas for walking dogs. A key aspect of the current guest experience is the ongoing renovation work throughout the property; while some rooms have been updated and are well-received, others remain in their original, more dated condition. Guests should be aware of potential issues with overcharging or unexpected accommodation fees, as some reviews indicate discrepancies between booked and charged amounts. Security is occasionally a concern, with reports of side doors being propped open or the main entrance being broken. For those working night shifts, the hotel is often described as quiet and peaceful, allowing for uninterrupted sleep during the day.