Candlewood Suites Knoxville Airport-Alcoa by IHG

This hotel is particularly well-suited for extended stays, offering full kitchenettes in every suite that allow guests to prepare their own meals and feel more at home. Its strategic location near the airport, coupled with a complimentary shuttle service, makes it an excellent choice for travelers seeking convenience for early flights or late arrivals. The hotel also caters well to business travelers and families due to the spacious rooms and practical amenities. While many guests praise the friendly and accommodating staff, some reviews highlight inconsistencies in room cleanliness and maintenance. For an optimal experience, guests are advised to confirm their room's condition upon arrival and to be aware that breakfast is not provided, though several dining options are available nearby.

Facilities & Amenities
The hotel's standout feature is the provision of full kitchenettes in most rooms, equipped with everything needed for cooking, which is highly valued by guests on longer stays. Many appreciate the convenience of free laundry facilities on-site, a significant benefit for extended visits. While a fitness center is available, some guests noted it could be humid due to its proximity to the laundry area. A unique offering is the "lending locker" in the lobby, allowing guests to borrow various items during their stay. Free Wi-Fi is consistently praised for its speed and reliability. However, the pool was noted by some to be closed or in need of cleaning, which was a disappointment for those hoping to use it.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably mixed. Many guests found their rooms to be clean and the beds comfortable, ensuring a good night's sleep. Rooms are generally described as spacious, often including a separate living area and a kitchen. However, a significant number of reviews reported issues such as stains on carpets and walls, mold in showers, hair in bathrooms, and unpleasant odors (smoke, urine, general mustiness) in both rooms and hallways. Some rooms showed signs of wear, including peeling paint, broken handles, outdated furnishings, and saggy mattresses. Noise from adjacent rooms, hallways, and the lobby was also a concern for some, impacting overall quietness.

Dining & Food Quality
A consistent point of feedback is the absence of breakfast service at the hotel, which surprised some guests accustomed to complimentary morning meals at other properties. While there is no on-site restaurant for full meals, guests appreciate the availability of coffee in the lobby. The presence of full kitchenettes in the rooms is intended to offset the lack of dining options, allowing guests to prepare their own food. Additionally, the hotel's location is convenient, with several fast-food establishments and sit-down restaurants, including a Starbucks, within easy walking distance, providing alternative dining solutions for guests.

Location & Accessibility
The hotel boasts an excellent location for travelers, situated directly across the highway from the airport, making it incredibly convenient for early departures or late arrivals. A major highlight is the complimentary airport shuttle service, which runs 24 hours and is highly valued for saving guests money on transportation. The hotel is also within walking distance to several restaurants and a Starbucks, offering easy access to dining and coffee. For those looking to explore, downtown Knoxville is approximately a 20-minute drive away, making it a suitable base for football weekends or city excursions. Parking is available on-site, and the lot is generally described as well-lit.

Staff & Service
The staff at this hotel consistently receives overwhelmingly positive feedback, with guests frequently highlighting their friendliness, helpfulness, and attentiveness. Many reviews praise the excellent customer service provided by the front desk team, who are described as welcoming, accommodating, and knowledgeable about the local area. Guests appreciate the quick check-in process and the staff's willingness to go above and beyond, such as assisting with directions or providing recommendations. The airport shuttle drivers are also commended for their punctuality and pleasant demeanor. Overall, the dedication of the staff significantly contributes to a positive guest experience, making many feel like family.

Additional Information
The hotel maintains a pet-friendly policy, welcoming four-legged companions and even offering treats at the front desk, with a designated grassy area for pets. Its design and amenities, particularly the full kitchenettes and free laundry, make it an ideal choice for extended stay guests, including those relocating or on long-term work assignments. Housekeeping services are typically provided on a weekly basis, aligning with its extended-stay model. The hotel generally offers a quiet atmosphere, despite its proximity to the airport, and the parking lot is noted for being well-lit, contributing to a sense of safety. A unique amenity is the lending locker, allowing guests to borrow various items during their stay.