Candlewood Suites Logan by IHG

The hotel is widely appreciated for its spacious rooms equipped with kitchenettes, making it a practical choice for guests seeking an extended stay or the comforts of home. A consistent highlight is the exceptionally friendly and helpful staff, who are frequently commended for their attentiveness and willingness to assist with various needs. The comfortable beds also contribute significantly to a restful experience for most visitors. This establishment is particularly well-suited for business travelers on longer assignments, families benefiting from the extra space and kitchen facilities, and pet owners due to its accommodating policy. Additionally, its location makes it a popular base for off-road enthusiasts exploring nearby trails. To maximize comfort, guests sensitive to noise might consider requesting a room away from the adjacent train tracks, and utilizing the in-room kitchen can offer significant convenience for meals.

Facilities & Amenities
Guests find the on-site laundry facilities to be a convenient amenity, though some reviews indicate issues with cleanliness and a number of machines being out of order. The fitness center is available, but several guests reported that the treadmills and other equipment were broken or not functioning properly, suggesting a need for maintenance. While Wi-Fi is generally available, specific feedback on its performance is limited. Rooms are equipped with ice makers in the refrigerators, but many guests noted these were often non-functional, requiring them to freeze water bottles or bring their own ice. Some rooms also feature an older DVD player, which some guests found outdated. The hotel offers a small pantry area for purchasing snacks and drinks, but the selection is described as very limited.

Cleanliness & Room Comfort
Most guests describe the rooms as generally clean and comfortable, with many appreciating the spacious rooms that include a kitchenette featuring a full-size refrigerator, microwave, and stovetop. The comfortable beds with ample pillows are frequently praised for ensuring a good night's sleep. However, some reviews highlight areas needing improvement, such as stained carpets, dirty curtains, and general wear-and-tear like dinged walls. Bathroom conditions receive mixed feedback, with issues reported including slow-draining sinks, broken lights, cracked sinks, and rusty tubs. Several guests experienced problems with the shower curtain being too short or the rod falling, leading to water on the floor. While rooms are generally quiet, some guests noted noise levels from the nearby train tracks. Other minor issues include insufficient lighting from lamps, small televisions, and some air conditioning units not functioning optimally. The presence of a recliner in some rooms is a welcome comfort for many.

Dining & Food Quality
A recurring point of feedback from guests is the absence of a complimentary breakfast service, which many found disappointing and felt was a notable omission. Instead, the hotel offers a small pantry area, often referred to as "the cupboard," where guests can purchase a very limited selection of items. This selection typically includes basic options like chocolate milk, yogurt, and cereal, which some guests found insufficient for their needs. Complimentary coffee and tea are available in the lobby, which is appreciated by those seeking a hot beverage. Overall, the hotel does not provide extensive dining options on-site, and guests are consistently advised to plan for meals elsewhere, as the limited choices in the pantry mean that those looking for a quick meal or snack within the hotel might find the offerings insufficient, necessitating trips to nearby establishments for more substantial food options.

Location & Accessibility
The hotel's central location is generally considered convenient for various purposes, including business travel and accessing local attractions. It is particularly well-situated for off-road enthusiasts planning to explore the Hatfield/Mcoy trails, with many guests appreciating its proximity to trailheads. The hotel is also noted for being close to several restaurants, providing dining options within a short distance. However, some guests mentioned that the hotel is not directly off the main highway, which could be a minor inconvenience for those just passing through. Parking can be a significant challenge, especially for guests with large trailers or work trucks, as the lot is described as small and difficult to maneuver in, with limited space for oversized vehicles. A prominent and frequently mentioned aspect of the location is its proximity to train tracks, leading to considerable noise levels from passing trains, which can disturb some guests, particularly at night.

Staff & Service
The staff at this hotel consistently receives overwhelmingly positive feedback, being described as exceptionally friendly, helpful, and accommodating. Guests frequently highlight their professionalism and willingness to go "above and beyond" to ensure a comfortable stay. The check-in and check-out processes are typically reported as quick and efficient, with staff often having keys ready upon arrival. Many reviews praise the staff's attentive service and their prompt follow-through on guest requests, contributing significantly to a positive experience. While the hotel does not offer daily maid service, guests appreciate that the staff is responsive to requests for fresh towels and other necessities, even if it means exchanging old ones at the front desk. The overall consensus is that the dedicated and welcoming team is a major asset, making guests feel valued and well-cared for throughout their visit.

Additional Information
This hotel is noted for its pet-friendly policy, making it a suitable choice for guests traveling with their animals, though finding convenient outdoor areas for pets might require some effort. It is particularly well-suited for extended stays, with many guests finding the in-room amenities and overall environment conducive to longer visits. The hotel is generally considered to offer good value for the price, especially given the spacious rooms and kitchen facilities. Guests should be aware that there is typically no daily maid service; instead, fresh towels and linens can be obtained by exchanging used ones at the front desk. Some guests also mentioned the availability of rewards program benefits for loyal members. The hotel provides laundry facilities on-site, which is a significant convenience for longer-term guests, despite some reports of machine issues.