Candlewood Suites Northeast Kansas City by IHG

This hotel offers a comfortable and practical stay, particularly highlighted by its well-equipped kitchenette in each room, making it a standout feature for guests seeking a home-away-from-home experience. Guests consistently praise the hotel's exceptional cleanliness, noting that rooms are spotless and well-maintained. The attentive staff also receives widespread acclaim for their friendliness and willingness to go above and beyond. Visitors frequently comment on the spacious rooms and the generally quiet atmosphere, which contributes to a restful stay. Its convenient location near key attractions and major highways further enhances its appeal. This hotel is an excellent fit for extended-stay guests and business travelers who benefit from the in-room cooking facilities and quiet environment. It also caters well to families and road trippers due to its spacious suites and amenities like free laundry, and is notably welcoming to travelers with pets. To maximize your comfort, consider utilizing the in-room kitchen for meals and be aware that incidental holds on credit cards may take longer than expected to be released.

Facilities & Amenities
Guests frequently commend the hotel's array of convenient facilities & amenities that enhance their stay. The indoor heated pool is a popular highlight, consistently described as warm, clean, and a fantastic spot for relaxation, often enjoyed by families. For those looking to maintain their fitness routine, the fitness center is well-regarded for being clean, up-to-date, and adequately equipped for various workouts. A significant advantage, especially for longer stays, is the availability of free laundry facilities, which many guests find to be a welcome and surprising perk. The hotel also provides reliable Wi-Fi, ensuring guests can stay connected across multiple devices. Additionally, an outdoor grill area is available for guest use, and the option to check out board games from the front desk adds a touch of entertainment, contributing to a comfortable and convenient experience for all visitors.

Cleanliness & Room Comfort
The hotel receives consistent high praise for its exceptional cleanliness, with guests frequently describing rooms as spotless, super clean, and well-maintained by diligent housekeeping staff. The spacious rooms and suites are often highlighted, providing ample space for relaxation. Feedback on bed comfort is generally positive, with many guests reporting a restful night's sleep, though some found the beds to be merely adequate or the pillows less comfortable. A key feature is the well-stocked kitchenette, complete with a big fridge and freezer, stove, microwave, and essential dishes, allowing for convenient in-room cooking. While most guests found the noise levels to be low, contributing to a quiet atmosphere, some noted thin walls or occasional disturbances. The AC units generally work well, though a few guests experienced inconsistencies in temperature control or found the fan system between living and sleeping areas challenging. Some minor issues included a lack of towel bars in bathrooms, and a few instances of outdated rooms or unpleasant smell from previous tenants, despite non-smoking policies.

Dining & Food Quality
Feedback regarding dining & food quality at the hotel is predominantly negative, with many guests expressing significant disappointment. Most guests noted a complete absence of a complimentary breakfast service, despite some online information suggesting otherwise. This lack of a breakfast offering was a major point of contention, especially given the room rates. Furthermore, the hotel's food pantry or "cupboard selection" was frequently described as terrible or having very limited options, failing to provide convenient meal solutions. Guests often found that there were no real food options available on-site, and nothing was within easy walking distance, necessitating a plan for meals outside the hotel. While the in-room cooking facilities provided by the kitchenettes were a great alternative for preparing one's own meals, the overall sentiment regarding hotel-provided food services was one of dissatisfaction and a notable gap in amenities.

Location & Accessibility
The hotel's convenient location is a significant advantage, placing guests within easy reach of various attractions and amenities. It is described as being close to downtown Kansas City, offering easy accessibility to the city's highlights. Many guests appreciate its proximity to major highways like I-435, making travel straightforward, and its direct location across from World's of Fun is a particular draw for families. The surrounding area provides numerous food options and is generally perceived as a safe environment, with guests feeling secure during their stay and noting the presence of security at night. While some guests found the initial navigation to the hotel a bit confusing due to mapping issues, the parking lot is easy to access and provides sufficient space. Overall, the hotel's strategic position makes it a practical and desirable choice for exploring the local area and accessing necessary services.

Staff & Service
The hotel's staff & service consistently receive overwhelming praise, standing out as a major highlight of guests' stays. The friendly staff are frequently described as helpful, accommodating, and going above and beyond to ensure a positive experience. Guests appreciate their welcoming demeanor, professionalism, and willingness to assist with various requests, from helping with TV remotes to providing extra chargers. The quick check-in process is often noted as smooth and efficient, contributing to a stress-free arrival. While housekeeping is generally commended for maintaining clean rooms, some guests noted that full cleaning is typically offered weekly, with requests for more frequent service occasionally met with reluctance. The staff's problem-solving abilities are highlighted, as they are quick to find solutions to issues. Furthermore, the hotel offers pet-friendly service, with staff showing genuine affection for guests' animals, and rewards program recognition is consistently provided, including room upgrades for eligible members, enhancing the overall guest experience.

Additional Information
Several important details contribute to the overall guest experience, though they don't fit neatly into other categories. A recurring concern for many guests involves incidental holds placed on credit cards, with funds often taking significantly longer (7-13 days) to be released than the initially stated 24 hours, leading to frustration over "hidden fees." The hotel has undergone recent renovations and upgrades, which guests generally appreciate, noting a refreshed and improved property feel. For extended-stay guests, the availability of loaner items such as toaster ovens and coffee pots is a valuable amenity. However, some guests reported issues with smoking policy enforcement, leading to unpleasant odors in non-smoking rooms. Other minor points include occasional problems with room key functionality, inconsistent water pressure in showers, a lack of complimentary toiletries, and the absence of towel bars in some bathrooms, which can be inconvenient.