Candlewood Suites Tulsa Hills - Jenks by IHG

The hotel offers a modern and comfortable stay, with its well-equipped kitchenette rooms serving as a signature feature, making it ideal for extended stays and guests seeking self-sufficiency. The rooftop bar and restaurant also stands out as a popular amenity, providing a vibrant social space with great views. Guests consistently highlight the hotel's exceptional cleanliness, spacious accommodations, and the generally friendly demeanor of the staff. This property is particularly well-suited for business travelers due to its quiet environment and in-room amenities, and for families or long-term guests who appreciate the convenience of a full kitchen. Couples can also enjoy the modern design and rooftop ambiance. To ensure a smooth experience, guests should be aware of the significant incidental deposit required, especially when booking through third-party sites, and consider requesting a room away from the elevator for a quieter stay.

Facilities & Amenities
Guests frequently comment on the hotel's various amenities, though some experiences are mixed. The rooftop bar/lounge is a popular feature, offering a pleasant atmosphere and good views. While a pool is advertised and appreciated by families when available, several guests expressed disappointment that it was either not yet open, under maintenance, or smaller than expected, leading to some frustration. The hotel also provides a well-maintained gym for guest use. For added convenience, free laundry facilities are available, which is a significant benefit for longer stays. However, some guests reported issues with the elevator being out of service, causing inconvenience, especially for those on higher floors or with luggage. The presence of ice machines and vending machines adds to the overall convenience for guests.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its cleanliness, with many guests describing rooms and common areas as spotless and well-maintained. The rooms are notably spacious, often featuring well-equipped kitchenettes with full-sized refrigerators, stovetops, and sinks, which are highly valued for extended stays. Guests frequently commend the comfortable beds and pillows, ensuring a restful night's sleep. However, some guests noted issues with noise levels, specifically mentioning thin walls allowing sounds from adjacent rooms, and occasional noise from the elevator. While bathrooms are generally described as spacious, some reviews highlighted concerns such as dirty showers, toilet flushing issues, loose tiles, and slow hot water in the shower. Additionally, some accessible rooms presented challenges with door weight and shower drainage, posing slip hazards.

Dining & Food Quality
The hotel's rooftop bar and restaurant is a significant highlight, with many guests praising its great food, cozy atmosphere, and friendly bartenders, along with excellent views that enhance the dining experience. However, some found the live music to be too loud for comfortable conversation, and the presence of smokers on the outdoor patio was a concern for others, impacting their enjoyment of the space. A recurring point of feedback is the lack of a complimentary breakfast, which many guests expected given the price point, leading to disappointment and a perceived lack of value. While some reviews mentioned coffee, it was generally described as being of poor quality or scarce, which was a letdown for morning routines. The restaurant's menu was noted by some as having limited, bar-style food options rather than a full-service selection, which might not suit all dining preferences.

Location & Accessibility
The hotel's location is consistently praised by guests, often described as great, convenient, and easily accessible from the highway, providing a significant advantage for travelers. It is situated in a quiet suburb, yet offers easy access to the city and nearby attractions like the riverfront and downtown Jenks, making it suitable for various purposes, including visits to local medical facilities. This balance allows guests to enjoy a peaceful environment while remaining well-connected to their destinations. While the area is generally considered safe and well-lit, one guest noted the presence of a gun range across the street, which could occasionally be heard, though it did not significantly detract from the overall quietness for most. Parking is available on-site and is described as ample and well-lit, providing convenience and peace of mind for guests traveling by car.

Staff & Service
Guest feedback on staff and service is generally positive, with many describing the team as friendly, inviting, and helpful. Guests appreciate the quick check-in process and the staff's willingness to assist with various requests. However, some experiences were mixed, with a few guests reporting staff seemed busy, annoyed, or unhelpful, particularly during shift changes or when addressing specific concerns. There were also instances where staff communication regarding policies, such as the incidental deposit or early check-in fees, was perceived as lacking clarity or empathy, leading to frustration. Housekeeping service received varied comments; while some rooms were consistently clean, others noted issues like towels not being replaced, requests for more toilet paper being met with half-used rolls, or rooms not being fully cleaned, including instances of staff entering rooms despite "do not disturb" signs to count towels.

Additional Information
A significant point of contention for many guests is the hotel's incidental deposit policy, which requires a substantial hold, often $300, on credit or debit cards, particularly when booking through third-party sites. This amount is frequently double or triple the room rate and can take up to 10 business days to be refunded, causing financial inconvenience and frustration, especially for those using debit cards. Guests also reported being charged an early check-in fee, even when rooms were ready, which was seen as an unexpected cost. While the hotel is pet-friendly, some guests found suitable outdoor areas for pets to be challenging to locate. There were also isolated reports of specific room issues, such as a flashing blue light on the ceiling or a strong cigarette odor on a particular floor, and a lack of silverware or ice in rooms despite kitchen facilities.