Capri

The hotel is primarily distinguished by its expansive aquatic park, which serves as a major draw for families with children seeking entertainment and relaxation. Guests frequently highlight the exceptional attentiveness and helpfulness of the staff, who are consistently praised for their efforts to assist visitors. The property also boasts extensive outdoor areas and multiple swimming pools, providing ample space for recreation. However, a recurring theme in guest feedback points to significant issues with general maintenance and the condition of the facilities, particularly the rooms and hotel pools, which many describe as neglected. Despite these concerns, the hotel's family-friendly amenities make it a suitable option for those prioritizing children's activities. To ensure a satisfactory stay, it is advisable for guests to confirm the availability of the aquatic park, as it is sometimes reserved for private events, and to set realistic expectations regarding the overall upkeep of the property.

Facilities & Amenities
The hotel offers a range of facilities and amenities designed to enhance the guest experience, though their condition varies. The aquatic park is consistently lauded as a major highlight, providing extensive entertainment for children and adults alike, complete with toboggan slides, food trucks, and bars. Beyond the water park, the property features several swimming pools distributed throughout its grounds, a paddle court, and a quincho (barbecue area) for guest use. While these outdoor spaces are generally appreciated for their size and potential, many guests report that the hotel's main swimming pools often suffer from a lack of maintenance, appearing dirty or turbid. Furthermore, the Wi-Fi connectivity is frequently cited as unreliable, with poor signal strength in rooms and common areas. Overall, guests note a significant need for general upkeep and investment across many of the hotel's facilities.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is largely negative, with many expressing significant dissatisfaction. Rooms are frequently described as small, cramped, and precarious, often lacking basic amenities such as tables, chairs, or sufficient storage space. Issues like humidity, visible cobwebs, and general dirtiness are commonly reported. The bathrooms receive particularly strong criticism, being consistently labeled as tiny, uncomfortable, and prone to flooding due to inadequate shower enclosures and poor drainage. A recurring complaint is the frequent absence of hot water in the showers. While some guests found the beds comfortable, others noted old mattresses with visible wires. Additionally, sheets and quilts are sometimes found to be stained or not changed with sufficient frequency. Noise levels from outside or adjacent rooms can also impact guest comfort.

Dining & Food Quality
Feedback on dining and food quality presents a mixed picture. The breakfast is frequently described as basic, primarily offering pastries and bread, with many guests noting a significant lack of variety. Common complaints include the absence of fruit, cold cuts, cheese, or eggs, and some items being burnt or stale. Guests also reported issues with insufficient re-stocking and dirty tables. Conversely, some found the breakfast good and abundant. For dinner, the restaurant receives praise from some for its tasty and abundant fixed menus, which often include appetizers, main courses, and desserts, offering good value. However, other guests experienced slow service, limited options, and food that was either undercooked or burnt. The overall dining experience can be impacted by the condition of the dining area, with some mentioning issues like a lack of functional air conditioning.

Location & Accessibility
The hotel's location is generally appreciated for its good views and tranquil setting, offering a peaceful retreat. It is situated a short drive from the city center, which is convenient for guests with their own transportation. However, for those without a car, the hotel can feel far from the center, with limited access to nearby shops or delivery services. A significant point of concern for many guests is the hotel's accessibility. The property features numerous stairs and lacks elevators, making it particularly challenging for individuals with reduced mobility or disabilities. Regarding parking, guests frequently report that the available spaces are uncovered, limited in space, and often have difficult access due to the poor condition of the unpaved dirt roads leading to the hotel.

Staff & Service
The staff at the hotel consistently receives overwhelmingly positive feedback, standing out as a major highlight of the guest experience. Both the receptionists and restaurant staff are frequently commended for their exceptional attentiveness, friendliness, and helpful demeanor. Guests describe them as kind, professional, and highly dedicated, often going above and beyond to assist with inquiries and resolve issues. Their willingness to solve problems and maintain a positive attitude, even when confronted with numerous complaints about the property's condition, is widely appreciated. The check-in process is generally smooth, and staff are noted for their efforts to accommodate requests and provide excellent customer service. Many guests emphasize that the staff's commitment to service significantly enhances their stay, making them feel valued and well-cared for.

Additional Information
Several important details, not covered elsewhere, frequently arise in guest feedback. A major point of contention is the unpredictable availability of the aquatic park; despite being a primary attraction, it is often closed to hotel guests for private events, particularly student groups, causing significant disappointment. Guests also commonly report recurrent cuts to water and electricity supply, noting the hotel's lack of backup systems like generators, which leads to considerable inconvenience. Many feel that the hotel's online photos and descriptions are misleading, creating expectations that do not align with the actual condition of the rooms and facilities upon arrival, with some even receiving different accommodation types than booked. Guests should also be aware that daily room cleaning is not provided, with services like sheet changes occurring every few days. On a positive note, the hotel offers pet-friendly cabins and utilizes a convenient digital key system via a mobile app.