Hotel Caracol Plaza

This hotel offers a memorable stay, particularly noted for its spacious rooms and a central location that provides easy access to the main avenue and nearby beaches. Its signature feature is the stunning ocean views available from many areas, including rooms and the restaurant. The hotel is well-suited for sightseers and families due to its convenient position and ample accommodations, while couples can enjoy the picturesque vistas. Guests should be aware that while the hotel boasts significant infrastructure, some areas may show signs of age, and staff interactions can be inconsistent. To make the most of your visit, consider requesting a room on a higher floor for enhanced views and be prepared for varied service experiences.

Facilities & Amenities
The hotel features multiple pools, which are generally large and appreciated by guests, though some have noted issues with water cleanliness, debris, or a lack of heating in certain areas. Elevators are available for convenience, but reviews indicate they can be slow, hot, or occasionally out of service. Wi-Fi connectivity is provided, but its signal can be weak or unreliable, particularly in guest rooms. Ample parking is available on-site, though some guests found it disorganized or lacking in security. The hotel also includes an event hall and a fitness center, with some feedback suggesting the gym equipment is old or in disrepair.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is mixed. While many found their spacious rooms to be clean upon arrival, others reported issues such as stained mattresses, dirty walls, mold in bathrooms, cobwebs, and even insects like cockroaches or bed bugs. The beds are frequently described as hard or uncomfortable, with old mattresses and mismatched pillows. In-room amenities are basic; many rooms lack a mini-fridge, telephone, or coffee maker. Televisions often have limited channels or poor signal, and air conditioning units can be noisy, leak, or not cool effectively. Some guests also noted street noise or sounds from adjacent rooms, impacting overall tranquility.

Dining & Food Quality
The hotel offers dining options, with the breakfast buffet receiving varied feedback. Some guests found the breakfast to be good, tasty, and sufficient, while others described it as basic, lacking variety, cold, or greasy. The on-site restaurant generally receives positive comments for its food quality, with specific dishes like stone soup being highlighted, and prices considered fair. The restaurant also provides an excellent view of the bay. A pool bar is available, but service can be slow or inconsistent, and the selection of beverages may be limited, with some guests noting a lack of staff presence.

Location & Accessibility
The hotel boasts a highly central location, making it convenient for exploring the area. It is situated very close to the main beach and the Adoquin, a popular commercial and pedestrian area, both within easy walking distance. Guests appreciate its proximity to public transportation, including taxis and local motos, providing easy access to other attractions like Zicatela beach. While the location is advantageous for sightseeing, some guests noted that the walk to and from the main avenue can be steep, and certain surrounding areas may be poorly lit at night. Parking is available on the property, though its organization and security have been points of concern for some.

Staff & Service
The overall sentiment regarding staff and service is notably mixed. Many guests reported negative experiences with reception staff, describing them as unfriendly, unhelpful, apathetic, or even rude, leading to long check-in and check-out times and a perceived lack of coordination. However, some guests did highlight specific individuals or the restaurant staff as being friendly and attentive. Housekeeping service also received varied feedback, with some finding it satisfactory and others reporting issues. Specific services like luggage assistance are often not proactively offered, and maintenance requests for issues like air conditioning or plumbing may be delayed or unaddressed.

Additional Information
Guests should be aware of certain hotel policies and features that may impact their stay. The hotel has been known to charge guests for stained or damaged towels, which some found to be an unexpected cost. There is a policy against bringing outside food or drinks into the pool area. While tours are not directly operated by the hotel, information and booking services for local tours are conveniently available on-site. Some rooms may lack basic amenities such as an in-room telephone or a mini-fridge, which can be an inconvenience for guests.