Hotel Carasol Villas & Suites

The hotel's most compelling feature is its direct beach access, allowing guests to step from the property straight onto the sand, complemented by a pleasant pool area that many find inviting. This makes it an excellent choice for families seeking a convenient beach vacation and couples looking for a relaxing seaside escape, as the proximity to the ocean and the on-site pool offer immediate leisure opportunities. While the prime location and the pool are consistently highlighted as major positives, a recurring theme in guest feedback points to significant concerns regarding the overall property maintenance and cleanliness, particularly in common areas. Additionally, the staff service receives mixed reviews, with some guests experiencing warmth and efficiency, while others encounter unhelpful attitudes. To enhance your stay, it is advisable to thoroughly check your room's condition upon arrival and be prepared for an unconventional check-in process that operates outside of traditional hotel reception.

Facilities & Amenities
The pool is a central feature, often described as beautiful and having a pleasant, sometimes heated temperature, making it enjoyable for many guests. However, a significant number of reviews highlight issues with its cleanliness, reporting it to be dirty, filled with debris, or even green at times, and noting a lack of nighttime illumination and missing tiles. While some rooms offer kitchenettes equipped with a microwave, coffee maker, and frigobar, guests frequently report that the frigobars do not cool effectively and that electric grills are often deteriorated or non-functional. Wi-Fi connectivity is a consistent point of frustration, with many guests experiencing poor signal quality or complete outages throughout their stay. The general state of common areas, including gardens and pathways, is frequently criticized for lacking proper maintenance and cleanliness, detracting from the overall guest experience. Some units also feature an outdoor grill and terrace for guest use.

Cleanliness & Room Comfort
Guest feedback on room cleanliness is mixed; while some found their accommodations tidy, many reported issues such as dirty bathrooms, hair in sinks, and a general lack of thorough cleaning, with housekeeping services often requiring specific requests. The beds are generally described as comfortable, though some guests found sofa beds to be dirty or uncomfortable, and pillows were noted as being of poor quality. A major concern across reviews is the severe lack of maintenance within the rooms, with frequent mentions of sticky floors, non-functional light bulbs, broken frigobars, and deteriorated terraces. Many guests experienced issues with air conditioning units being noisy or ineffective, and a significant number reported problems with hot water availability and leaking toilets. Furthermore, bathroom fixtures like showers were often in poor condition, and door locks were frequently loose or broken, raising security concerns. Some guests also reported noise levels from neighboring units or common areas impacting their rest.

Dining & Food Quality
Guests should be aware that the property does not offer an on-site restaurant or room service, meaning there are no direct dining facilities available for breakfast, lunch, or dinner. This necessitates guests to either dine out at nearby establishments or utilize the kitchenette amenities provided in some rooms for self-catering. While some units are equipped with a microwave, frigobar, and electric grill, the functionality of these appliances can be inconsistent, with many guests reporting issues such as non-cooling frigobars or broken grills, which can complicate meal preparation. There is also no complimentary drinking water provided upon arrival, and guests are advised to bring their own supplies. The general consensus indicates that the property is not designed for a full-service dining experience, emphasizing a self-sufficient approach to meals during the stay, which is an important consideration for planning.

Location & Accessibility
The hotel's location is consistently highlighted as its strongest asset, offering direct beach access that allows guests to walk straight onto the sand within moments. This prime position is ideal for beach lovers and those seeking immediate seaside enjoyment. The property also provides convenient on-site parking, which is readily available and allows for easy entry and exit. While the immediate surroundings offer convenience with nearby Oxxo stores and the option for Walmart grocery delivery, some guests noted strong odors from a nearby refinery. Access to the beach from the property can be challenging due to a sandy dune and overgrown vegetation, with many guests suggesting the need for a more accessible pathway or bridge, especially for those with mobility issues or carrying belongings. Public transportation options like Didi are available for exploring the wider area.

Staff & Service
Feedback on staff and service is notably mixed, with some guests praising the warmth, attentiveness, and helpfulness of certain individuals, particularly those in security or specific receptionists. However, a significant number of reviews describe staff as having a poor attitude, being unhelpful, or even rude, leading to frustrating interactions. The check-in process is a frequent point of contention; while some experienced quick service, many reported significant delays, with rooms not being ready until late afternoon, and confusion regarding the property's unique management structure. Guests often found that staff at the main reception were unable to assist with issues related to their specific units, directing them to external contacts. Housekeeping services were also inconsistent, with some guests needing to specifically request room cleaning and towel changes, which were not always provided routinely.

Additional Information
Guests should be aware of the highly unconventional check-in process, which often involves communication via messaging apps and retrieving keys from a coded box rather than a traditional hotel reception. This can lead to confusion and a feeling of a lack of direct support, as the units are managed by private parties rather than the hotel itself. A notable policy is the strict towel usage rule, where guests may be charged a deposit or a fee for stained or sandy towels, even those used for beach access, which many found unreasonable. The property also faces recurring issues with pests, including frequent sightings of cockroaches and ants within rooms and common areas, and the presence of stray cats. While the location is a major draw, some guests felt the value for money was poor given the maintenance issues and limited services. Additionally, noise from other guests, including loud music and outdoor grilling, can sometimes impact the tranquility of the stay.