Hotel Carlton

This elegant hotel, housed in a historical Art Deco building from the 1920s, offers a luxurious "old world" ambiance that makes guests feel like royalty. Its signature feature is its central location, placing visitors at the heart of the city, ideal for sightseers and business travelers who appreciate easy access to attractions and transport. The hotel is also a great fit for couples seeking a romantic and classic getaway. Guests consistently praise the hotel's beautiful aesthetics, comfortable accommodations, and the exceptional quality of its breakfast. To enhance your stay, consider requesting a renovated room, as some older bathrooms have been noted. Be aware that while the location is vibrant, some rooms may experience street noise, and it is advisable to book parking in advance due to limited space.

Facilities & Amenities
The hotel provides a range of facilities, though some aspects receive mixed feedback. A gym is available for guests to maintain their fitness routines. The lobby area is consistently described as beautiful and grand, offering a pleasant space for relaxation and socializing. However, the bar area is often noted as being small, not particularly inviting, and sometimes lacking in attentive service, with limited hours for food service. The hotel also features elegant conference rooms and event spaces, which are utilized for various gatherings and presentations. While the overall aesthetic of the common areas is praised for its classic charm, some guests suggest that certain furnishings could benefit from refurbishment to align with a five-star standard.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean, spacious, and well-appointed, often blending modern and traditional styles. Many reviews highlight the comfortable beds and high-quality linens that contribute to a restful sleep. Some rooms offer a balcony or pleasant city views, enhancing the overall experience. In-room amenities typically include a coffee maker and a minibar, though the policy on complimentary items has varied. While the bathrooms are often described as large, some are noted as being older or needing reform, particularly with shower in bathtub configurations and narrow toilet areas. A significant point of mixed feedback is noise levels; while some guests report minimal disturbance, others experience considerable noise from the street, adjacent rooms, plumbing, or hotel events, indicating inconsistent soundproofing.

Dining & Food Quality
The breakfast buffet consistently receives high praise, described as outstanding, extensive, and offering a great variety of high-quality products. Guests particularly enjoy the fresh orange juice, the delicious Basque cheesecake, and the option to order freshly prepared items from the omelette station. However, some feedback indicates that hot items can be cold, and some pastries might be industrial rather than freshly baked. The hotel's restaurant and bar facilities receive more mixed reviews. Some guests find the restaurant to be good, while others describe it as small, closing early, and occasionally having service issues, particularly for late-night dining. The bar is also noted by some as not being the most inviting space.

Location & Accessibility
The hotel's central location is a major highlight, placing guests within easy walking distance of many key attractions. It is conveniently situated near the shopping district, numerous restaurants, and popular landmarks such as the Guggenheim Museum and the Old Town. For broader accessibility, a metro station is located very close by, and the airport bus stops directly outside the hotel, providing excellent transit options. Parking is available on-site, which is a significant convenience, but it is often described as tight, small, and expensive, with a strong recommendation to reserve a spot in advance due to limited availability and challenging maneuvers.

Staff & Service
The staff generally receives high praise for their professionalism, attentive service, and friendliness. Many guests highlight their helpfulness and welcoming demeanor, contributing significantly to a positive stay. The check-in process is often described as quick and efficient, though a few guests have reported challenging or less welcoming experiences with some reception staff. The concierge service is frequently commended for providing excellent assistance with local recommendations and arrangements. Housekeeping is noted for maintaining high cleanliness standards. While most interactions are positive, some isolated comments suggest a lack of care for customer needs or occasional unresponsiveness from certain staff members, particularly in the bar or restaurant.

Additional Information
The hotel's renovation status is a recurring theme, with some guests noting that while the building retains its classic charm, certain rooms and furnishings appear dated and could benefit from an update. There are specific concerns regarding the air conditioning system, which operates seasonally, meaning cold air may not be available during warmer periods outside of the designated cooling season. A significant issue for some guests is the hotel's soundproofing, with reports of thin walls allowing noise from adjacent rooms, plumbing, and street disturbances to be clearly heard. The minibar policy has seen changes, with some guests recalling complimentary drinks that are no longer offered, though complimentary water bottles are typically provided. Guests should also be aware that laundry service is available but can be quite expensive.