Carlton Savannah

The hotel offers a truly memorable stay, largely due to its stunning rooftop area, which features a popular bar and provides breathtaking city views, making it a signature highlight for many guests. The property is consistently praised for its spacious rooms, modern design, and exceptional cleanliness throughout. It is an ideal choice for vacationers seeking a luxurious and comfortable escape, business travelers who appreciate modern amenities and a quiet environment, and families looking for clean and accommodating lodging. For those attending carnival festivities, its convenient location is a significant advantage. To enhance your experience, guests highly recommend spending time at the vibrant rooftop bar for its ambiance and views. While the hotel offers dining, many suggest exploring local restaurants nearby for more diverse culinary experiences, especially for specific dietary needs.

Facilities & Amenities
The hotel features a pool that, while described by some as small, is consistently praised for being heated and exceptionally clean. The surrounding pool area offers very comfortable seating and cabanas, creating a relaxing atmosphere for guests, though a few found the water to be cold. A gym is available, noted for being clean but equipped with a limited number of machines. Wi-Fi connectivity received mixed feedback, with some guests finding it spotty or not consistently reliable. The property is well-maintained, and common areas are notably clean. Some guests mentioned the absence of certain in-room amenities like a microwave, bathrobes, or slippers, and a few noted that the coffee machine in their room lacked coffee supplies. The presence of 24-hour security is also a valued feature.

Cleanliness & Room Comfort
Guests consistently describe the rooms as beautiful, exceptionally spacious, modern, and impeccably clean, often noting a pleasant fresh scent upon arrival. The bathrooms are also highlighted for being spacious and modern, with many guests appreciating the quality of the showers. The beds are frequently praised for their outstanding comfort, ensuring a restful night's sleep for most visitors. Daily maid service is a standout feature, with sheets being changed regularly, a detail highly appreciated by guests compared to practices at some other high-end hotels. The hotel generally offers a quiet environment, contributing significantly to a serene and relaxing stay. Many rooms boast breathtaking views of the city or surrounding areas, though a few guests who paid for specific views, such as a mountain view, were disappointed to find it obstructed. A minor point raised by some was that the towels could be harsh.

Dining & Food Quality
Feedback on the breakfast buffet is notably mixed. Most guests found it to be expensive and of poor quality, citing issues such as cold food, lukewarm coffee, overcooked meats, and a limited variety that repeated daily, particularly for vegetarian options. However, some guests described the breakfast as delicious and exceptional. The hotel's main restaurant, The Exchange, received praise for its delicious food and fine dining experience, with some finding it reasonably priced, though its menu was often described as limited. The rooftop bar is popular for its tasty food and strong drinks, but its menu was also noted as limited, especially for vegetarian choices. A ground floor market offers pricy but yummy food. Due to the hotel's somewhat limited dining options, many guests chose to eat out nightly at nearby restaurants.

Location & Accessibility
The hotel boasts a great location, situated close to the city center and offering easy access to the Savannah, a popular area for walks and local food. It is also within walking distance of the Botanical Gardens and other parts of town, making it convenient for exploring. While many found the location convenient for visiting the north-east part of Trinidad, some guests noted that certain nearby attractions were not easily walkable due to a lack of sidewalks or perceived safety concerns in specific areas. Parking is available on-site and is described as easy and safe, which is a significant advantage for guests traveling with vehicles. Some guests expressed a desire for more shopping and food options within closer walking distance, often choosing to dine out due to the hotel's somewhat limited on-site menu.

Staff & Service
The hotel staff consistently receives overwhelming praise for being super welcoming, friendly, helpful, polite, and exceptionally professional. Many guests highlighted their attentiveness and excellent customer service, noting that staff members are well-trained and often go above and beyond to assist. The check-in process is generally described as simple and quick, with staff accommodating requests such as late check-out. Guests appreciate the attentive service from various departments, including housekeeping and those facilitating taxi services. However, a few isolated incidents of miscommunication or slow resolution of urgent matters were reported. Some guests also perceived inconsistencies in service, particularly at the ground floor cafe, feeling that treatment varied based on appearance. Despite these minor points, the overall sentiment towards the staff is exceptionally positive, making their service a highlight of the stay.

Additional Information
The hotel is frequently described as a new or newly renovated property, contributing to its modern aesthetic and pristine condition. Guests often mention the quiet atmosphere, making it a serene retreat for relaxation. The pool area is noted as child-friendly, providing a comfortable space for families. Some guests expressed a desire for additional in-room amenities such as a microwave, bathrobes, or slippers, and a few noted that the in-room coffee machine lacked coffee supplies. One guest mentioned a lack of entertainment options on the premises. The absence of spa or massage services on-site was also noted by some. A couple celebrating an anniversary received a complimentary room upgrade, which significantly enhanced their special occasion and demonstrated the hotel's commitment to guest satisfaction.