Casa Fuego

The hotel offers a serene escape, distinguished by its stunning natural setting that includes beautiful gardens, a large and inviting pool, and direct proximity to the river. This tranquil environment makes it an ideal destination for nature enthusiasts and couples seeking a peaceful retreat, as well as leisure travelers and families looking for a relaxing getaway. Guests consistently praise the overall pleasant atmosphere, the spaciousness of the rooms, and the generally friendly staff. While the property boasts significant potential, many reviews indicate it is either new or undergoing renovation, leading to some areas requiring maintenance. To enhance your stay, it is advisable to confirm specific room amenities like air conditioning and hot water availability upon booking, and consider bringing insect repellent due to the lush natural surroundings.

Facilities & Amenities
The hotel's pool is a central feature, frequently praised for its size and inviting nature, though some guests noted issues with its cleanliness and the condition of its tiles, with occasional reports of mold or debris. The property boasts extensive and beautiful gardens that contribute to its natural charm, but several visitors mentioned that these areas, including the lawns, often appear unkempt and in need of regular maintenance. While a jacuzzi is available, feedback is mixed, with some guests finding it inaccessible or noting that it lacks hot water, functioning more as a cold bath. A recurring concern is the lack of clear signage leading to the property, making it difficult for new arrivals to locate. Additionally, many guests reported a consistent absence of hot water in showers, which is a significant drawback for some. Wi-Fi connectivity in rooms was also noted as an issue by some visitors.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is highly varied. Many guests found the rooms spacious and the beds comfortable, contributing to a restful stay. However, a significant number of reviews highlighted various maintenance issues, including humidity, unpleasant odors, and general signs of wear and tear, with some rooms described as being in a poor state. Specific complaints include leaking bathrooms, toilets with water leaks, and showers with poor water pressure or broken fixtures. Privacy is also a concern for some, as certain bathrooms lacked doors or had windows directly facing common areas. While some rooms are well-equipped, others lacked basic amenities such as a television or a refrigerator. Noise from the nearby main road, loud fans, or late-night parties by other guests occasionally disturbed the tranquility.

Dining & Food Quality
The hotel's dining experience generally receives positive remarks, particularly regarding the breakfast. Many guests described the breakfast as very tasty, generous, and satisfying, with some appreciating the convenience of having it delivered directly to their room. However, a few visitors noted a lack of variety in the breakfast menu, with limited options and sometimes only one beverage choice. Beyond breakfast, the overall food quality for other meals, such as dinner and lunch, was also frequently praised. Guests enjoyed various dishes, including local specialties and snacks, finding them delicious and offered at a good value. Despite the positive feedback on taste, some minor comments mentioned that the breakfast could sometimes be greasy.

Location & Accessibility
The hotel boasts an excellent location, situated less than a kilometer from the main town, offering a peaceful retreat while remaining conveniently close to local services and attractions. Its proximity to the river is a major highlight, providing beautiful views and a serene natural backdrop. The property is also easily accessible from the main road, which contributes to its convenience for travelers. However, this proximity to the road also means that some guests experienced noise from passing trucks, particularly at night, which could disrupt sleep. The hotel offers an ample parking area for guests, which is a significant advantage. Despite its strategic location, a common issue reported by guests is the absence of clear signage or a visible hotel name at the entrance, making it challenging to find upon arrival.

Staff & Service
The staff at the hotel consistently receive high praise for their exceptional friendliness and attentiveness. Many guests highlighted individuals by their helpfulness and willingness to assist with various requests, contributing significantly to a positive experience. The overall service is described as very good, with staff often going out of their way to ensure guest satisfaction. However, despite the staff's best efforts and diligence, some reviews indicate that the team might be understaffed, leading to challenges in managing the large number of guests and ensuring timely service. This sometimes resulted in delays during check-in, with some guests reporting long waits or even finding no one at the reception upon arrival. Additionally, there were instances where guests felt their requests, such as changes to bookings or specific amenities, were not fully met due to communication issues or inflexibility.

Additional Information
Guests should be aware that the hotel appears to be undergoing a remodeling or renovation process, which explains some of the inconsistencies in maintenance and amenities noted in reviews. While the property is generally pet-friendly, guests should plan for suitable areas for their pets. A significant recurring issue is the frequent water cuts, particularly at night or in the early morning, often without prior notice, which can be highly inconvenient for guests needing to shower. There is also conflicting information regarding payment methods, with some guests reporting an inability to pay by credit card despite online indications, while others successfully used digital payment platforms. Furthermore, some guests experienced disturbances from loud parties or music played by other visitors, indicating a potential lack of enforcement regarding noise levels, despite the hotel being promoted as a place for rest.