Casa Vieja

This hotel is primarily recognized for its central location on the main pedestrian street, the Adoquín, offering direct and easy access to the beach and surrounding attractions. It is often chosen by budget travelers and nightlife enthusiasts due to its affordability and proximity to numerous bars and shops. While many guests appreciate the hotel's value, a significant number highlight concerns regarding its age and the need for maintenance. The staff generally receives positive remarks for their helpfulness. For those considering a stay, it is advisable to request a room away from the street to mitigate noise and to confirm the functionality of in-room amenities upon arrival, as these are recurring themes in guest feedback.

Facilities & Amenities
The hotel offers basic amenities, with guest experiences varying significantly. While some guests report that Wi-Fi is available and offers good speed, others mention issues with connectivity and signal strength. A common point of concern is the state of in-room entertainment; many reviews indicate that televisions are either old, non-functional, or entirely absent. Similarly, the effectiveness of air conditioning and fans is frequently questioned, with reports of units being old, noisy, or not working properly, and some instances where air conditioning incurs an extra charge. Guests should also be aware that the hotel does not have an elevator, which can be a consideration for those staying on upper floors.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is highly mixed, with many guests expressing significant dissatisfaction. Numerous reviews describe rooms as dirty, with stained or torn sheets, unclean bathrooms exhibiting limescale and lack of privacy due to missing doors or partial curtains. Some guests reported encountering ants, cockroaches, or even bed bugs, leading to uncomfortable stays. The overall room condition is frequently described as old, run-down, and in dire need of maintenance, with peeling paint and broken fixtures. Despite some positive comments on cleanliness, the prevailing sentiment points to a lack of consistent upkeep. A major issue for many is the noise level from the surrounding street, which can persist until the early morning hours, making a restful night's sleep challenging.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset. It is situated directly on the Adoquín pedestrian street, providing immediate access to the main beach, various shops, restaurants, and vibrant nightlife. Guests appreciate its proximity to the main bay and the ease of reaching other popular beaches. The hotel is also conveniently located near the ADO bus station, making arrival and departure straightforward. However, this prime location comes with a significant drawback: the area is extremely noisy, especially at night, due to the surrounding bars. Additionally, parking is a major challenge, as the street becomes a pedestrian zone in the evenings, requiring guests to move their vehicles.

Staff & Service
The hotel staff generally receives positive feedback for their friendliness and attentiveness. Many guests commend the reception team for being helpful and accommodating, with some instances of staff allowing early check-in. However, there are also reports of mixed experiences, including instances where reservations were not initially found or where staff were perceived as unhelpful regarding specific requests. A recurring issue is the hotel's cleaning service, which many guests report as inconsistent or non-existent during their stay, leading to rooms not being serviced for multiple days. Furthermore, some guests experienced difficulties with staff not being able to resolve issues related to non-functional in-room amenities like televisions or air conditioning.

Additional Information
Guests should be aware that the hotel primarily operates on a cash-only payment basis, as card payments are not accepted. A notable policy mentioned by several guests is the hotel's stance on luggage storage, with reports of staff refusing to hold bags for guests after check-out, which can be inconvenient for those with later flights. Furthermore, some guests have encountered difficulties in obtaining invoices or receipts for their stays, with reports of unresponsiveness from the hotel regarding these requests. The presence of pigeons and other wildlife on balconies and windows is also noted, contributing to cleanliness concerns in those areas.