Casey Key Resorts - Mainland

This hotel is a popular choice for its vibrant pool area with a tiki bar and live music, complemented by an on-site restaurant featuring a renowned chef. It caters well to families seeking a fun and engaging environment, couples looking for a lively yet relaxing getaway, and business travelers appreciating the convenient location and amenities. Pet owners also find it accommodating, with a welcoming pet-friendly policy. Guests often highlight the comfortable accommodations and the attentive service provided by the staff. To enhance your stay, consider requesting a poolside room for direct access to the lively atmosphere, and be aware that some rooms are located in an older, renovated section of the property.

Facilities & Amenities
The hotel's pool area is a major draw, described as large, clean, and often heated, providing a relaxing and enjoyable atmosphere with comfortable cabanas and readily available towels. The adjacent tiki bar is frequently praised for its lively ambiance, good service, and live entertainment, making it a central hub for guest activity. Many guests appreciate the well-equipped gym or fitness center, which often offers views of the pool. While Wi-Fi is available, some guests reported it could be spotty or weak at times, affecting connectivity. Some older sections of the hotel lack an elevator, which can be a consideration for guests with mobility needs, and a few guests noted issues with non-working vending machines or splintered decking around the pool.

Cleanliness & Room Comfort
Guests generally find the rooms clean and well-maintained, with many appreciating the tile floors over carpeting for a cleaner feel. The beds are consistently described as comfortable, often featuring pillow-top mattresses and quality linens, ensuring a restful sleep. Rooms are often spacious, providing ample living area. However, a significant number of guests reported a persistent musty smell in their rooms, sometimes accompanied by the presence of a dehumidifier. Some isolated issues include mold in showers or grout lines, peeling paint, and rusted fixtures. Noise can be a concern, with reports of noise levels from parties, hallways, or loud AC units. Some rooms also have blinds that do not adequately block out light, and a few guests noted the absence of a closet or an in-room microwave, though a community microwave is available.

Dining & Food Quality
The restaurant on-site, led by a highly praised chef, receives overwhelmingly positive feedback for its food quality. Guests rave about the delicious and gourmet offerings, including fresh seafood like fish tacos and crab legs, as well as prime rib and French toast. The breakfast is often highlighted for its good variety, fresh eggs, and homemade pancakes. The tiki bar also serves good food and drinks, contributing to the overall positive dining experience. While the food quality is consistently lauded, some guests experienced slow restaurant service, describing it as understaffed or overwhelmed, leading to long wait times, particularly during busy periods.

Location & Accessibility
The hotel boasts a convenient location, making it easy to access various attractions and amenities. Guests appreciate its proximity to beaches such as Siesta Key, Nokomis, and Casey Key, as well as nearby shops and restaurants. A significant advantage is the shuttle service provided to a private beach location, where guests can enjoy umbrellas and chairs. Parking is generally ample and free, though it can become crowded during large events. While most find the location ideal for exploring the area, a few guests felt it was somewhat far from the main town, and some noted concerns about the surrounding area, describing it as having a few "sketchy characters."

Staff & Service
The staff consistently receives high praise for being friendly, helpful, and professional, contributing significantly to a positive guest experience. Many guests highlighted the attentive service from the front desk, housekeeping, and bar staff. The check-in process is often described as quick and efficient, and the hotel is noted for its pet-friendly service, accommodating support animals. The manager is frequently commended for his problem-solving skills and dedication to guest satisfaction. However, some guests reported isolated instances of unhelpful or dismissive staff, issues with room keys not working, and a lack of follow-up on complaints. A few guests also found the language in pre-arrival agreements unwelcoming.

Additional Information
The hotel is an older property that has undergone ongoing renovations, with some areas appearing more updated than others. Guests should be aware of the pet-friendly policy, which is generally accommodating, though some noted challenges with designated pet areas or instances of pets in non-pet zones. The property frequently hosts live music and trivia nights, creating a lively atmosphere, and is a popular wedding venue. Some guests reported isolated but severe issues, such as bed bugs or significant mold problems, which led to refunds or pest control interventions. There were also a few reports of credit card overcharges or issues with billing. The hotel was highly praised for its accommodations during hurricanes, providing a safe and supportive environment for displaced guests.