Hotel Casino Internacional

The hotel offers a memorable stay, particularly highlighted by its beautiful and clean pool, which many guests consider the best in the area, providing a refreshing escape. Its central location is also a significant draw, placing guests conveniently close to key attractions. The hotel is consistently praised for its spacious rooms, excellent service, and delicious breakfast. It caters well to business travelers attending events, families seeking comfortable accommodations and a great pool, and couples looking for a relaxing and well-located retreat. To enhance your experience, consider requesting a room that does not face the city side to minimize potential noise, and be aware that in-room coffee and snacks may incur additional charges.

Facilities & Amenities
The hotel boasts a highly praised pool area, consistently described as clean, relaxing, and a highlight for many guests, with staff on hand to provide towels. While some guests noted the water could be cold in the afternoons, its overall appeal remains high. The gym receives mixed feedback; some find it well-equipped, while others report it is not well-maintained or has limited equipment. Wi-Fi connectivity also varies, with some guests experiencing good service and others finding it unreliable or slow. The lobby bar is a pleasant and often busy spot, known for serving excellent coffee. Additionally, the hotel offers sauna and spa services, and its event halls are highly regarded for hosting various functions.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious, clean, and comfortable. Many appreciate the renovated and modern suites, though some note that certain rooms appear older or simpler. The beds are frequently described as comfortable and huge, ensuring a restful sleep, although a few guests found them to be hard. A recurring concern is noise, with reports of street noise, party noise from both within the hotel and external events, and perceived poor soundproofing, particularly in city-facing rooms. While the air conditioning in rooms is generally excellent, some guests experienced issues with awkward smells or a lack of hot water in the bathrooms, which are otherwise often spacious with walk-in showers. Housekeeping quality is mixed, with some praising its excellence and others noting inconsistencies.

Dining & Food Quality
The breakfast consistently receives high praise, described as delicious, varied, abundant, and of excellent quality, with many appreciating the extensive buffet options. The hotel's restaurant also garners positive comments for its delicious food and good quality meals, often providing good value. The lobby bar is highlighted as a pleasant and busy area, serving wonderful coffee. However, feedback is not entirely uniform; some guests found the breakfast buffet to be somewhat simple or lacking in healthy protein options, with a prevalence of fried items. Service at breakfast could occasionally be slow, and some guests were surprised by additional charges for espresso coffee.

Location & Accessibility
The hotel's central location is a significant advantage, making it a highly convenient choice for guests. It is situated directly next to Ventura Plaza mall, providing exceptionally easy access to a wide array of shopping, dining, and entertainment options. Guests also appreciate its proximity to the city center, San Andresito, and various other restaurants and attractions, making exploration effortless. While the hotel offers its own parking facilities, some guests experienced minor inconveniences due to ongoing repairs in the parking area, which occasionally required them to cross a street with their luggage upon arrival.

Staff & Service
The hotel staff is largely commended for being exceptionally friendly, helpful, attentive, courteous, and accommodating. Many guests highlight their professionalism and willingness to go above and beyond to assist. The restaurant staff and doormen consistently receive high praise for their well-trained and excellent service. However, feedback regarding the reception is mixed; while some guests commend the attentive service and quick check-in process, a notable number of reviews mention instances of rude, unfriendly, or slow service at the front desk, leading to long queues and a perceived lack of agility during check-in and check-out. Housekeeping service also receives varied comments, with some praising its excellence and others noting inconsistencies.

Additional Information
Guests should be aware of certain hotel policies that may impact their stay. The hotel implements an additional fee for any overnight guests, even when staying in a spacious suite. Furthermore, while coffee makers are provided in rooms, guests have noted being charged for the coffee packs, which can be an unexpected expense. The hotel can experience significant noise due to parties and events held on its premises, as well as external city sounds, which may disturb sleep, particularly for rooms facing the city. Some guests expressed dissatisfaction with the hotel's policy of allowing smoking in common outdoor areas, impacting the enjoyment of fresh air for non-smokers. Additionally, some guests encountered issues with reservations being cancelled if not paid by a specific time, or rooms being changed without clear prior communication.