Hotel Cassino Tower Campinas Cambui By Nacional Inn

The hotel is widely recognized for its excellent central location and spacious, comfortable rooms, establishing it as a highly suitable option for various types of travelers. Guests consistently highlight the hotel's overall cleanliness, the comfort of its accommodations, and the attentive service provided by the staff. Its prime position makes it particularly appealing to sightseers eager to explore the city's attractions on foot, while business travelers appreciate the quiet environment and ample workspace within the rooms. Couples can enjoy a relaxing stay with convenient access to nearby dining and leisure options. For those traveling with pets, the hotel offers a welcoming environment. To ensure a pleasant stay, guests might consider requesting a room away from the gym or jacuzzi area to minimize potential noise, and it is advisable to clarify parking logistics upon arrival due to reported valet service delays.

Facilities & Amenities
The hotel offers a range of facilities and amenities that generally enhance the guest experience. Many guests appreciate the well-equipped gym, which is suitable for a good workout and is noted for being well-maintained. The jacuzzi and sauna (both dry and wet) are popular features, providing a relaxing retreat, though some found the jacuzzi water to be excessively hot. There is also a heated pool available. While free Wi-Fi is provided and generally stable, some guests reported occasional inconsistencies in its quality. A common point of feedback is that the frigobar in the rooms is typically empty, requiring guests to purchase items from the reception. Additionally, some guests noted issues with the central air conditioning system, citing low airflow or insufficient cooling, and the absence of in-room coffee makers was a minor inconvenience for some.

Cleanliness & Room Comfort
Guests frequently commend the hotel for its clean rooms and overall comfort. The accommodations are often described as spacious, featuring comfortable beds and good quality linens that contribute to a restful sleep. Many appreciate the good showers with strong water pressure. Despite these positives, a recurring concern among guests is the condition of the towels, which are often reported as old, worn, thin, and sometimes even stained or with holes, though some guests received better towels upon request. Similarly, the pillows are occasionally found to be too thin or uncomfortable. While rooms are generally quiet, some guests experienced noise from upper floors or machinery. Other minor issues include old furniture, worn curtains, or stained sofas in some units, and some bathrooms are noted for having shower curtains instead of glass enclosures, which can lead to flooding or mold issues.

Dining & Food Quality
The breakfast at the hotel receives widespread acclaim, consistently described as excellent, varied, abundant, and delicious. Guests appreciate the fresh ingredients and the wide array of options available, including various fruits, juices, and some gluten-free or lactose-free choices. The staff managing the breakfast area are frequently praised for their friendliness and attentiveness, contributing to a pleasant dining experience. However, some guests noted that the variety of items might become repetitive over longer stays, and replenishment of certain popular items could be slow, especially later in the morning. It is important to note that the hotel's restaurant primarily serves only breakfast, with no lunch, dinner, or room service options available, which some guests found to be a limitation for in-hotel dining.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for exploring both downtown Campinas and the vibrant Cambuí district. Guests find it easy to walk to numerous restaurants, bakeries, supermarkets, and popular attractions such as Praça Carlos Gomes, the Cathedral, and the Municipal Market. This prime position is particularly advantageous for both sightseeing and business purposes. However, some guests advise caution when navigating the immediate area around the hotel, particularly the adjacent square, at night, due to concerns about safety. While parking is available, it is charged separately and the valet service has been a source of frustration for some, with reports of slow service and cars occasionally blocking the hotel entrance, leading to delays.

Staff & Service
The hotel staff consistently receives high praise for their friendly, attentive service and overall professionalism. Guests frequently highlight their helpfulness, politeness, and cordiality, noting that staff members often go out of their way to assist with requests and provide local recommendations. The quick check-in/check-out process is also a point of appreciation, contributing to a smooth arrival and departure. Housekeeping staff are particularly commended for their thoroughness and kindness in maintaining room cleanliness. Despite generally positive feedback, a few isolated instances of rude staff or perceived lack of empathy from certain reception personnel were reported, particularly concerning specific requests or handling of minor issues. Overall, the dedication of the team to providing excellent service is a recurring theme.

Additional Information
For guests seeking specific amenities or policies, the hotel offers a pet-friendly policy, allowing furry companions to stay, provided they are not left unattended in the rooms. The hotel also features accessible rooms designed for guests with mobility needs, including bathrooms equipped with benches and bars for ease of use. A notable point for planning is the absence of full room service for meals beyond breakfast, and limited in-room purchase options, which means guests should plan to dine outside the hotel for lunch and dinner. Some guests have reported occasional key card issues, where cards deactivate, requiring trips to the reception for reactivation. Additionally, some rooms may lack 220V outlets, necessitating a transformer for certain devices. The hotel also serves as a venue for events and courses, with guests noting well-organized and clean event spaces, making it a suitable choice for those attending or hosting professional gatherings.