Centro Mada Amman

The hotel offers a modern and clean environment, with its rooftop pool and bar serving as a signature feature, providing guests with a relaxing escape and panoramic views. It is particularly well-suited for business travelers seeking efficiency and convenience, and solo female travelers who appreciate the enhanced security measures at the entrance. Many guests consistently highlight the hotel's exceptional cleanliness and the consistently friendly and helpful staff as key aspects of their positive experience, contributing to a welcoming atmosphere. The hotel's efficient service and comfortable accommodations also make it a good fit for couples and families looking for a pleasant and hassle-free stay. To enhance your experience, guests might consider requesting a room away from the main road or higher floors to mitigate potential noise, and be aware of the hotel's robust security protocols upon entry, which contribute to a sense of safety.

Facilities & Amenities
Guests generally appreciate the range of facilities available, enhancing their stay and providing options for both relaxation and practical needs. The rooftop pool is a popular highlight, offering a relaxing space with panoramic views, though some guests noted it could be windy at times, and music from the rooftop bar could be loud. The gym is well-equipped, providing a good ambience and impressive views for workouts, allowing guests to maintain their fitness routines. Free Wi-Fi is consistently praised for its reliability and speed, ensuring guests can stay connected for work or leisure. For added convenience, an ATM is located in the lobby, and ice machines and vending machines are readily available on various floors. While the elevator provides easy access to rooms, some guests reported noise from its operation, particularly for rooms located directly nearby, which could be a minor disturbance.

Cleanliness & Room Comfort
The hotel receives consistent praise for its exceptional cleanliness, with many guests describing rooms as spotless and well-maintained, contributing to a pleasant environment. Rooms are generally described as being in good condition and modern, though some guests found them to be on the smaller side. Feedback on bed comfort is mixed; while many found the beds comfortable with high-quality linens, some reported them as uncomfortable or too small, and pillows also received varied comments. A significant recurring issue is noise levels; despite some rooms being quiet, many guests experienced disturbances from elevator noise, street noise (especially for rooms facing the highway), neighbor noise due to poor sound insulation, and staff chatter in corridors. Bathrooms are frequently mentioned as being small, and some have a design flaw where the lack of a shower door leads to water spilling onto the floor. In-room amenities like the TV are noted as being tiny and not smart, and some basic items like a toothbrush or comb were occasionally missing.

Dining & Food Quality
The hotel's dining options generally receive positive feedback, particularly the breakfast buffet. Guests appreciate the breakfast variety and selection, describing it as good and fresh, though some noted inconsistencies, such as less pastry choice on certain days or items appearing dry. Service for made-to-order items like omelettes at breakfast was sometimes slow. The hotel's restaurant, Flo, is highly recommended, with guests praising its delicious food, fresh ingredients, beautiful presentation, and incredible flavors, making for an exceptional dining experience. The restaurant is also noted for being reasonably priced for a hotel establishment. Room service is frequently highlighted as amazing and efficient, providing good quality food, although a few guests reported delays or order cancellations. The bar on the rooftop is also mentioned, with mixed reviews regarding the quality of cocktails.

Location & Accessibility
The hotel's location is generally considered convenient, especially for those needing easy access to the airport, as it is situated at the end of a main road. It is described as strategically placed near a busy street offering various restaurants and services. While some guests found the location to be on the outskirts, secluded, or quiet with limited walkable tourist attractions or convenience stores nearby, others appreciated its proximity to major shopping centers like Abdali Mall, Avenues Mall, Tajj Mall, City Mall, and The Galleria, typically within a 15-minute drive. The hotel is also well-connected for exploring areas like Abdoon, Jabal Amman, and Wast al Salad. Parking is available, with guests appreciating the convenience of free valet parking. The availability of inexpensive ride-sharing services like Uber makes navigating the city from the hotel straightforward.

Staff & Service
The hotel staff consistently receives high praise for their exceptional friendliness, helpfulness, and attentiveness, contributing significantly to a positive guest experience. Many guests describe the staff as professional, accommodating, and genuinely caring, making them feel like family. The check-in process is often noted as quick and efficient, with staff willing to allow early check-in when possible, though some guests encountered issues with reservations not being found or a less welcoming initial reception. Housekeeping staff are frequently commended for their thoroughness, ensuring rooms are spotless and well-maintained, and for their quick response to requests. The valet service is also highlighted for its efficiency and convenience. Restaurant staff are noted for their welcoming approach and excellent service. Overall, the staff's commitment to providing excellent service is a recurring theme, making guests feel valued and well-cared for.

Additional Information
Several important details enhance the overall guest experience. The hotel implements a robust security screening at the entrance for all guests, which is particularly appreciated by solo travelers for the added sense of safety and peace of mind. A significant point of feedback concerns sound insulation; despite some positive comments, many guests reported issues with noise from adjacent rooms, corridors, and even the rooftop bar impacting their comfort, especially on higher floors, making it difficult to sleep at times. Furthermore, while the hotel offers non-smoking rooms, some guests noted a persistent smoke smell in these designated areas, which affected their stay. The design of the bidet spray in some bathrooms was also mentioned as being too high-pressured, leading to water splashing and inconvenience. Guests should also be aware that the TVs in rooms are generally small and not smart, limiting entertainment options.