Hotel CH Bucharest

The hotel stands out for its unique combination of a central location and ample free parking, making it a highly convenient choice for guests. Its consistent cleanliness, comfortable rooms, and a generally good breakfast experience are frequently highlighted. The hotel is particularly well-suited for sightseers and families due to its proximity to major attractions and the convenience of on-site parking. Business travelers also find it appealing for its quiet environment and reliable amenities. For those seeking a comfortable and accessible base to explore the city, this hotel is a strong contender. To enhance your stay, consider inquiring about the room's temperature controls upon arrival, as some guests experienced issues with heating, and requesting a higher floor might offer a more pleasant view.

Facilities & Amenities
Guests generally find the hotel's facilities to be functional, though some aspects receive mixed feedback. Wi-Fi connectivity is reliable, allowing guests to stay connected throughout their stay. However, the elevators are frequently noted as being small, and some guests experienced one being out of service for extended periods, leading to inconvenience and delays. The air conditioning system receives varied comments; while some found it effective for cooling, others reported issues with it being too noisy, only operating in heating mode, or not working at all, leading to uncomfortably warm rooms. The minibar selection is often described as limited, and some guests found it to be unclean or stocked with warm drinks. Despite these points, in-room amenities such as slippers and coffee and tea facilities are appreciated by many, contributing to a more comfortable stay.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its cleanliness and the overall comfort of its accommodations. Guests frequently describe rooms as spotlessly clean, tidy, and well-maintained, often noting the meticulous daily maid service. The beds are a standout feature, widely reported as being exceptionally comfortable, ensuring a restful night's sleep, though some guests found the pillows to be a matter of personal preference. Room size receives mixed reviews, with some finding them spacious and large, while others considered them a bit small or noted that the furnishings appeared somewhat aged. Noise levels are generally low, contributing to a quiet environment, though some rooms facing the main street experienced minor street noise, and occasional disturbances from noisy air conditioning units were reported. A recurring concern is the room temperature control, with many guests finding the heating to be excessively high, making rooms uncomfortably warm even when the weather outside was mild. The bathroom condition is also mixed, with some being spacious and clean, while others were described as small or having minor issues like a faucet too close to the basin.

Dining & Food Quality
The breakfast experience at the hotel is a significant highlight for most guests, frequently praised for its variety, quality, and ample options. Many appreciate the extensive selection of both hot and continental items, often describing it as delicious and satisfying, providing a great start to the day. However, some guests expressed concerns regarding specific aspects of the breakfast service. Issues included unwashed vegetables with visible dirt, a perceived lack of sweet flavors or balance in the menu, and the coffee quality being described as poor. There were also instances where popular items were not promptly replenished, leading to empty plates at the buffet. The hotel's restaurant and room service receive mixed feedback; while some guests enjoyed the food quality and found the service to be good, others noted that the restaurant was not consistently open, with instances of it being closed for renovations or not operating during advertised hours, limiting dining options within the hotel.

Location & Accessibility
The hotel's central location is a major advantage, placing guests within easy walking distance of many popular attractions and the Old Town, typically a 10 to 20-minute stroll. This proximity makes it highly convenient for sightseeing and exploring the city's vibrant areas. Accessibility to public transportation is also noted, with metro, tram, and bus stops available within a short walk, providing connections to other parts of the city and the airport. A standout feature is the availability of free parking, which is a significant draw for guests traveling by car, often described as ample and secure. However, some guests reported that the parking lot can become full, requiring them to find alternative spots nearby. The surrounding area is generally considered quiet, offering a peaceful retreat from the city's bustle, though a few guests found it less appealing for evening walks due to perceived low lighting or a lack of nearby restaurants within immediate walking distance.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentive service. Many guests highlight the professional and cordial demeanor of the reception team, who are often commended for their willingness to assist with requests and resolve issues promptly, such as non-working room cards or air conditioning problems. The housekeeping staff is also frequently lauded for their meticulous cleaning and daily towel changes, ensuring rooms are kept in pristine condition. However, there are notable instances of negative experiences. Some guests reported encountering rude staff members, particularly in the restaurant or at the reception, and issues with payment discrepancies and delayed refunds were mentioned. Concerns were also raised about the reception desk being occasionally unattended, and in one serious instance, a guest reported a lost personal item that the hotel claimed was not found, leading to feelings of unprofessionalism. Despite these isolated incidents, the overall sentiment towards the staff's dedication to service remains largely positive.

Additional Information
Guests should be aware of a few recurring issues that fall outside the main categories. A significant concern for some guests was the fire alarm system, which reportedly activated repeatedly, often in the early morning hours, causing considerable disturbance and disrupting sleep. While the hotel is designated as non-smoking, some guests reported detecting a smoke smell in corridors or near the hotel entrance, which was unpleasant. The elevators were also a point of frustration for some, described as small and occasionally experiencing malfunctions, with one reportedly being out of action for an extended period, leading to inconvenience, especially during peak times. Furthermore, there were isolated but serious reports of lost property not being recovered by the hotel after guests had checked out, which led to significant dissatisfaction. These points, while not universally experienced, are important for potential guests to consider for a comprehensive understanding of the hotel experience.