Chateau Royale Inn

This hotel stands out primarily for its exceptional affordability and prime location within walking distance of downtown Lake Geneva, making it a compelling option for visitors seeking value in an otherwise expensive area. Its signature feature is providing a budget-friendly base that allows guests to easily access local attractions and events. The property is particularly well-suited for budget-conscious travelers, event-goers attending concerts or festivals, and contractors or business travelers needing extended stays. While many guests praise the friendly and accommodating staff, feedback on cleanliness and the dated condition of the property is notably mixed. To ensure a comfortable stay, guests are advised to manage expectations regarding the hotel's age and consider confirming the operational status of specific amenities like the pool, as this is a recurring point of concern.

Facilities & Amenities
Feedback on the hotel's facilities and amenities is varied, with a significant recurring concern regarding the swimming pool. Many guests expressed disappointment that the pool was advertised but found to be closed, drained, or in a state of disrepair, often appearing dirty or abandoned. This was a major letdown for those expecting to use it. Wi-Fi connectivity was another point of contention, with some guests reporting it was not working in their rooms, requiring them to use the lobby. The absence of an elevator was noted, which could be an inconvenience for guests with mobility issues or heavy luggage. While some rooms included a refrigerator and microwave, these were not consistently available or always in good working order. Additionally, the lack of ice machines and vending machines was mentioned by several visitors, limiting convenient access to snacks and beverages.

Cleanliness & Room Comfort
Guest experiences regarding cleanliness and room comfort are highly polarized. While some guests found their rooms to be very clean, tidy, and even noted new flooring or bedspreads, a substantial number reported significant issues. Common complaints included dirty floors, stained sheets, dust, and even mold in bathrooms or mini-fridges. The overall dated decor and old furnishings were frequently mentioned, with some describing rooms as being in "rough shape" or needing a major remodel. Bed comfort received mixed reviews; some found beds very comfortable, while others described them as hard or like a cot, leading to back pain. Bathroom conditions were a particular concern, with reports of dirty bathtubs, moldy grout, poor drainage, loose toilet seats, and noisy fans. Noise levels were generally described as quiet at night, though some experienced noisy parties. Essential in-room amenities like hairdryers and irons/ironing boards were often reported as missing or non-functional.

Dining & Food Quality
Feedback concerning dining and food quality primarily highlights a notable lack of on-site options. Most guests reported that the hotel does not offer a comprehensive breakfast service, or if it does, it is minimal and often requires an additional charge, leading to disappointment for those expecting complimentary morning meals. Several reviews specifically mentioned the absence of a full breakfast, with some guests only finding coffee available in the lobby. This coffee was sometimes described as poor quality, and even basic amenities like cups were occasionally missing, further detracting from the guest experience. There were no mentions of a full-service restaurant or room service within the hotel, indicating that it is not equipped for extensive dining. The general sentiment is that guests should plan to seek their breakfast and other dining options outside the hotel, as on-site provisions are either non-existent or insufficient for a satisfying start to the day, requiring guests to venture out for all their meal needs.

Location & Accessibility
The hotel's location is consistently praised as one of its strongest assets. It is situated just a short drive or a convenient 10-15 minute walk to downtown Lake Geneva, making it highly accessible to the area's main attractions, shops, and restaurants. Guests appreciate being close to popular spots like the public beach, local museums, and even a Walmart for essential supplies. This proximity allows visitors to easily explore the heart of Lake Geneva without needing to drive, which is a significant advantage for many. Parking at the hotel is generally described as easy and convenient, though some guests noted a steep driveway and limited visibility when exiting onto the main road, which could be challenging during busy times. Overall, the hotel serves as an excellent base for exploring the town on foot.

Staff & Service
The staff and service at the hotel consistently receive overwhelmingly positive feedback, standing out as a major highlight for many guests. Reviewers frequently commend the friendly staff, describing them as helpful, accommodating, and personable. Many guests specifically mentioned positive interactions with the front desk team, who were noted for being informative, providing directions, and assisting with various requests, such as upgrading rooms or addressing issues like missing amenities. The check-in process was generally described as smooth, though a few isolated incidents reported no attendant being present late at night, causing inconvenience. Despite some of the property's shortcomings, the staff's dedication to providing attentive service and their willingness to engage in pleasant conversations significantly enhanced the guest experience, making many feel welcome and valued during their stay.

Additional Information
Several miscellaneous but important details emerged from guest reviews. A recurring theme is the hotel's significant need for a major remodel and renovation, as the property is widely described as very old, outdated, and showing considerable wear. This includes issues like peeling paint, worn carpets, and general infrastructure that has not been updated in decades. Another point of concern is the pervasive smoke smell throughout the motel and lobby, which was off-putting for many non-smoking guests, despite some rooms having balconies where smoking is permitted. While some guests mentioned a pet-friendly policy or inquiring about service animals, specific details were sparse. The presence of permanent residents was noted by a few reviewers, which contributed to a different atmosphere than a typical transient hotel. Guests also mentioned issues with door security, including poor locks on entry doors and non-locking sliding glass doors, raising safety concerns.