Hotel Cherno More

The hotel offers a prime urban experience, distinguished by its fantastic central location that places guests at the heart of the city, with easy access to shops, restaurants, and the sea. Its signature feature is the stunning views available from higher floors and the rooftop restaurant, providing a memorable backdrop to any stay. While the hotel is undergoing significant renovations, many guests report that these works did not disrupt their stay, indicating a commitment to modernization and an improved future experience. This establishment is particularly well-suited for sightseers and tourists eager to explore the city on foot, business travelers seeking convenience and good value, and couples looking for a vibrant city break. Guests consistently highlight the overall quality and value provided. To make the most of your visit, consider requesting a room on a higher floor for the best vistas, and be aware that while renovations are ongoing, they are generally managed to minimize guest inconvenience.

Facilities & Amenities
Many guests appreciate the range of facilities available, contributing to a comfortable and convenient stay. The hotel features a popular casino, which some guests found to be a fun entertainment option for an evening, though a few noted issues with staff helpfulness within the casino area. Guests benefit from reliable and fast Wi-Fi connectivity throughout the property, ensuring they can stay connected for work or leisure. The hotel is equipped with new and fast elevators, providing efficient access to all floors, although some guests found the card-access system for floor selection to be occasionally confusing or restrictive, requiring multiple attempts. For personal grooming, a hair salon is conveniently located within the hotel, adding to the convenience. Rooms are also equipped with a well-stocked mini-bar offering items at reasonable prices, and effective air conditioning ensures comfort regardless of the outside temperature.

Cleanliness & Room Comfort
Guests frequently commend the hotel for its clean rooms and overall comfort, with many noting that the accommodations are well-maintained and modern, especially after recent refurbishments. The bathrooms are often described as clean, modern, and spacious, though a few guests reported issues with a persistent sewage smell or a slippery floor, advising caution. While many found the beds comfortable, some reviews mentioned that the mattresses could be deformed or cause back pain, suggesting inconsistency. Many rooms boast a balcony offering pleasant views, which is a significant plus for guests. Noise levels received mixed feedback; some found their rooms quiet, while others experienced nuisance from street noise or music from the casino or bars, especially on lower floors. In-room amenities like a kettle for coffee or tea are appreciated, though the mini-fridge might be small, and the TV system was sometimes reported as slow or limited in language options.

Dining & Food Quality
The hotel's dining experience, particularly the breakfast, garners varied feedback. Most guests found the breakfast to be varied, tasty, and sufficient, offering a good range of options including both sweet and savory choices. However, some guests expressed disappointment with the coffee quality from the machines and noted that the breakfast area on the top floor, despite offering fantastic views, appeared dated, in need of renovation, and could become crowded with poor air circulation. The hotel also features a restaurant downstairs, which is generally well-regarded for its good food and service, with some guests specifically praising the quality of seafood. The piano bar on the top floor is highlighted as a superb and unique place to enjoy a drink. Overall, while the food quality is often praised, the breakfast environment could benefit from updates.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets, placing guests directly in the heart of the city's pedestrian area. This prime position allows for easy walking access to numerous shops, restaurants, and the vibrant city center. Guests appreciate the short walk to the Sea Garden and the beach, typically within 5 to 10 minutes, making it ideal for both leisure and exploration. While public transportation is accessible from this central spot, specific details were not widely mentioned. Parking is available underground and is generally considered secure, though it comes with an additional fee. Some guests found the entrance to the parking difficult to locate and noted the inconvenience of having to use stairs with luggage, as the elevator from the parking area to the hotel lobby was reportedly out of service.

Staff & Service
Feedback on the hotel's staff and service is notably mixed, though many guests reported positive interactions. Numerous reviews praise the staff as friendly, helpful, attentive, and welcoming, highlighting their willingness to assist with various requests and provide excellent service, particularly at the front desk and among cleaning personnel. The check-in and check-out process is generally described as quick and efficient. However, a significant number of guests reported negative experiences, describing some staff members as rude, unfriendly, unpleasant, or even incompetent, particularly concerning interactions with foreign guests or within the casino area. Despite these inconsistencies, many guests found the overall service to be good, with daily room touch-ups and effective communication from the cleaning staff.

Additional Information
A prominent theme in guest feedback is the ongoing renovation work throughout the hotel, including the lobby and certain dining areas. While many guests reported that these works did not significantly disturb their stay, some experienced dust, noise, or found the main entrance temporarily blocked, making access awkward. The elevator system was noted as sometimes confusing, requiring a room card for access to specific floors and occasionally leading to unexpected stops. Some guests mentioned a lack of certain in-room amenities, such as an ironing machine or a mosquito net. There were also comments regarding the hotel's smoking policy, with some rooms reportedly having a lingering cigarette smell, and a desire for better enforcement of non-smoking rules. Guests should be aware of the potential for loud music from the casino or bars, which could be a nuisance for light sleepers.